Gmail closes by itself on the Samsung Galaxy A5 after a firmware update [Troubleshooting Guide]

Gmail is a pre-installed email client for your Google account. It’s deeply embedded in the system but there are times when it crashes and closes on its own. Such is the case with some of our readers who own the Samsung Galaxy A5. Being one of Google’s apps, you can always rest assured that Gmail will come with its latest version together with the latest firmware and all its updates will also be integrated into future firmware updates unless there’s a patch that has to be implemented immediately.

In other words, Gmail should work without any issues but that’s not the case with some of the owners that’s why we need to look into this problem a little closer to know exactly why it’s happening. In so doing, we can formulate a solution that not only fixes the problem but may prevent it from happening again in the future. So, if you’re one of the owners of the A5 and are currently bugged by a problem or two with the Gmail app, continue reading as this post may help you.

Before we proceed, if you have other issues with your phone, make sure that visit our A5 troubleshooting page for we have already addressed some of the most commonly reported problems with this device. Find issues that are similar with yours and use the solutions we suggested. If they won’t work or if you need more assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy A5 with Gmail app that keeps on crashing

Two of the most common signs that an app is crashing is when it closes by itself or you’re getting the error “Unfortunately, Gmail (or any app) has stopped.” We know a couple of things that may fix this problem regardless of how it manifests, so go through the procedures below to see if you can make Gmail work without any problems again…

Force restart your Galaxy A5

If you’ve encountered this problem for the first time, don’t panic. Instead, try to perform the forced reboot procedure because it’s possible that it’s just a minor glitch in the firmware or the app itself.

Press and hold the Volume Down button and the Power key simultaneously until your phone reboots. This will refresh its memory and if the problem is indeed due to a glitch, this simple procedure will fix it. However, if the problem persists after this, then move on to the next procedure.

Clear cache and data of Gmail app

Gmail downloads your emails from Google’s servers but there would still be copies of those messages left so even if you wipe off the app’s data, you would still be able to sync it later to re-download your emails.

It is necessary that you do this procedure to reset Gmail and bring it back to its default settings. Aside from that, all its caches and associated files will be replaced with new ones. Don’t worry, you won’t lose a thing; your email messages will temporarily be gone but you can actually still access them by using a web browser and log into your account.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Find and tap Gmail.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this and the problem continues, try the next step.

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Restart your phone in safe mode and trigger the error

Clearing the cache and data should fix the problem if it’s just an app issue but since it failed, you need to check if there’s a third-party app that’s causing Gmail to crash. To do so,  you just have to run your phone in safe mode to temporarily disable all third-party apps and give way for the phone to run in its bare bones.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Once you’re in this mode, open Gmail to see if it still crashes or not. If the problem seems fixed, then it’s clear that there’s a third-party app that’s causing the problem. Find it and then uninstall it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the Gmail still shows up even in safe mode, then at this point, we can say that this might be a firmware issue.

Delete system cache so it will be replaced

There are actually several caches created by the system to make your phone and apps run smoothly but there are times when they get corrupted. If the system continues to use those corrupt files, performance issues may occur and some apps may crash. You need to delete all of the system caches so that they will be replaced with new ones. To do so, you just have to boot your phone up in recovery mode and then wipe the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Test the app after doing this and if the problem persists, reset your phone.

Backup important files and reset your phone

This is your last resort and I am certain that the problem would be fixed by this procedure as long as the firmware hasn’t been modified in any way. Make sure to make a backup of your important files and data as they will be deleted during the process. After the backup, make sure you take note of your google ID and password and don’t forget to disable Factory Reset Protection so that you won’t be locked out of your phone after the reset. Once everything is set and ready, follow these steps to reset your Galaxy A5:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

If you still need our help after this, contact us through our questionnaire.

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