Galaxy S7 restarts when using the camera, can’t view images in email apps, other app issues

Hello everyone! Welcome to our new #GalaxyS7 post for the day. We cover some app-related issues in this post so we hope you’ll find the solutions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 restarts when using the camera

Hello. I have a problem with my phone restarting over and over again every time when I use camera. It started around 1 month ago, and for the beginning it was restarting only when I tried to open a video on Facebook. For a couple of weeks now it is ok with Facebook, but has same issue when I try to take a picture. I have Nougat version on the phone and it was bought from “Three” in UK about 1 year ago. Any help or assistance on this matter would be much appreciated, as I have no idea how to sort this out Kind regards. — Tatiana

Solution: Hi Tatiana. If you’re having a problem using the camera function for one specific app only, the first thing that you want to do is clear the cache and data of the said app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try clearing the app’s cache first and see how it works. If the camera function continues to crash, do the Clear Data option.

Alternatively, if you’re dealing with a downloaded app, you can uninstall it and reinstall it back.

Since we don’t know the full history of your device, we suggest that you revert all software settings to defaults if the above suggestions won’t work. To factory reset your S7, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Camera function should work normally after a factory reset. If the problem returns once you’ve installed the same set of apps, that means that one of your apps is to blame. Uninstall apps one by one until you’ve removed the culprit.

Problem 2: Galaxy S7 apps only notifies with vibration, no sound notifications

Hello. I have noticed that certain apps (Hangouts, WhatsApp, Facebook Messenger) on my Samsung Galaxy S7 will only notify me with vibrations, rather than sounds, even though all the settings are set to sound. This seems to have occurred after a recent software update and it is driving me crazy. All sounds are set to on. The phone ringer still plays – it seems to only be with the aforementioned apps. Do you have any insight? Thank you. — Jewel2017

Solution: Hi Jewel2017. You’re having problems with official and known working apps so there may be a bug causing notifications for them to stop working properly. If this issue started after installing an update, consider wiping the cache partition first. This will ensure that the system cache, which sometimes get corrupted after an update, is fresh. Here’s how to do that:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Install app updates

Another good thing to do in this case is to ensure that all apps, especially the ones you mention, are fully updated and/or running the latest available updates. We don’t think that the problem are the apps you mention above themselves. The cause can be due to an operating system glitch or another app installed.

Uninstall apps

If you have apps that can manipulate the audio settings of a device similar to Zedge, we suggest that you uninstall them. If the audio notifications for Hangouts, WhatsApp, Facebook Messenger works normally again, you’ve identified the culprit. Be very thorough in this one, especially since there’s no way to identify the potential problematic app.

Do a factory reset

A drastic but important troubleshooting step in case like yours is factory reset. It covers a lot of possible causes so you should not skip it. Make sure that you create a backup of your irreplaceable files before doing it though. Refer to the steps on how to do it.

Problem 3: Galaxy S7 new email app appears without user consent, shows ad popups

Hi. I hope you can help. have done a soft reset but still cannot get my emails on my Samsung Galaxy S7 mobile phone, which is an app it last updated on 12th May. Have not had any since although still getting them on my computer????

I have a new email on my phone that pops up never seen before. It’s an AD for Free Cell Solitaire. new app could this be causing the problem???

how can I restore the emails to show on my phone????? tried turning phone off and all sorts of other options but nothing seems to work. Can You Help? — Valj_

Solution: Hi Valj. If a new email app appears out of nowhere and shows persistent ad popups, your may be infected with a virus, or an adware. Adware is a software that is usually installed by another app or malicious software in order to force ads in the infected device. These ads generate revenue for the developer of the software. It may or may not be packaged with other malicious software that can compromise your personal information like credit card details.

In your case, it appears that you are being forced to use a new email app instead of the one you were using before. This can be a trick to collect your email username and  password so we suggest that you clean your phone right away. To do that, you want to factory reset your phone. If you haven’t tried it before, kindly check the steps we provide above.

Now that you factory reset the device, you can then start the crucial step of making sure that you don’t infect your device with a virus again. If you don’t know it, malicious software or malware in Android devices are usually spread by apps. This means that you played a significant part in infecting your device in the first place. Bad apps initially look legit after you install them. Once they’re in the system though, they may prompt a user to install an update which will then allow the installation of malicious apps or virus without a user’s knowledge. This is why even though Google tries to screen all apps in the Play Store, a lot of Android users are still infected with a virus all the time.

Keep in mind that there’s really no free app. Building an app is expensive so a developer will most likely resort to illegal ways to monetize their products if they can’t do it through legit means. One of such means is by forcing ads.

Needless to say, you want to be very careful when installing apps. If you tend to impulsively install apps, avoid doing it now. The general rule is to only install apps from known, reputable developers. If your phone gets infected again after a factory reset, you only have yourself to blame. It means that you need to double your effort in screening what stuff you add in your device. There’s no amount of antivirus app you can install if you are lousy in installing apps in the first place. You are the first line of defense against malware. If you allow a bad app to be installed in the first place, no antivirus app can help you. While it’s true that some antivirus app may be able to warn you of a possible bad app, more sophisiticated malware can easily defeat today’s antivirus apps. When it comes to device security, it pays to have a suspicious mentality.

Problem 4: Galaxy S7 can’t view images in email apps

Hello. I’m now longer able to view images in some emails and apps. This started a few months ago but I can’t pinpoint a specific software update. I’ve tried clearing the caches, deleting and re-adding my email accounts and I’ve always had “show images” checked on my email settings. Btw, I’m using the stock email. On some apps, I’m unable to see thumbnail photos of group members. Any ideas what else I can try to fix this problem? Thank you in advance for your help! — Nancy Peterson

Solution: Hi Nancy. Enabling the Show images option in your account is only limited to the stock email app. In other words, other apps may have a different setting which can prevent you from seeing images in your emails. The Show images option in the stock email app is not universal. If you are not seeing images in your emails using a non-Samsung email app, you must go under its settings to see if there’s an option for you to view images as well.

For example, in Google’s Gmail app, a similar option to Show images is named differently and there’s a different path that you need to follow to enable it. Again, the settings you enable in the stock email app do not apply to other email apps. You have to change the settings of the email app you’re having problems with to get what you want.

And by the way, next time you want to get a more tailored answered, make sure to provide as many information as possible. For example, you only mention you’re having problems with some apps but you don’t actually give their names. It would be very helpful to anyone trying to support you to have necessary information at hand.

 


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