Galaxy S7 push notifications for email won’t work when wifi is not in range, other issues

Hello everyone. Welcome to another troubleshooting episode for the #GalaxyS7. Today, we discuss some ways on how to address an issue regarding missing or erratic notifications in your S7. We also cover 2 other app issues so we hope you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge can’t turn off BadgeProvider app

I can’t turn Badgeprovider off. The thing that makes those annoying red dots appear to tell me i have a message, email, Whatsapp, Instagram, Facebook, Snapchat, etc etc. My last phone, it was easy. Just go into the Badgeprovider under applications and click DISABLE. On the S7 edge, the DISABLE button is greyed out. You can’t click on it. Please help. I have red dots everywhere! — Boomer

Solution: Hi Boomer. Notification schemes of Android Nougat, and Android Oreo have changed a lot since the older Android versions and such change brought about other changes to how some system apps behave too. For now, it looks like Samsung devices running Nougat and Oreo have BadgeProvider app constantly on so disabling it is really out of the question. The Disable button for this system app is now non-functional. If you want to modify notification behaviors of this app, try to do the following steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap More icon at the upper right hand side (three-dot icon).
  4. Tap Show system apps.
  5. Tap BadgeProvider app.
  6. Under App Settings section, tap Notifications.
  7. Tap On lock screen.
  8. Select Do not show notifications.

Problem 2: Galaxy S7 push notifications for Email or Gmail apps won’t work when wifi is not in range

I no longer receive push e-mail notifications unless I am on Wifi. Upgraded to a Samsung Galaxy S7 for a S5 . Neither g-mail or the e-mail app will do it. Once I put it on Wifi , I do get the notifications that I got an e-mail. — Brent

Solution: Hi Brent. Android Nougat, like Android Marshmallow before it, adds more options to allow users to further customize how they receive notifications. This means that there are now more options at both app and operating system level to control and manage how you want notifications to appear. With these options come a good chance of messing things up as well so if you don’t pay attention to modifications made, you’ll most likely end up confused. To troubleshoot the issue, follow these steps:

Check notification settings for Email and Gmail apps

Every app has it’s own set of options for notifications which Android may or may not be able to override. To change notification settings for both Email app and Gmail app, follow these steps.

Email app

  1. Open Email app.
  2. Tap More options icon at the upper right hand side (three horizontal lines).
  3. Tap the Gear icon.
  4. Tap Notifications.
  5. Make sure that the slider for ON is on the right. Same for VIPs and account/s.

Gmail app

  1. Open Gmail app.
  2. Tap More options icon at the upper right hand side (three horizontal lines).
  3. Scroll down to the bottom and tap Settings.
  4. Tap the account you’re not receiving notifications from.
  5. Ensure that the box for Notifications is checked.

Notification settings under Settings

Another way to change notification settings for a particular app is by going under System Settings, or by accessing app-specific settings under Application Manager. To do that, follow these steps:

  1. Open Settings app.
  2. Tap Apps.
  3. Look for the app in question and tap it.
  4. Under App Settings section, tap Notifications.
  5. Make sure that the slider for Allow notifications is on the right.
  6. Depending on your preference, you can either turn Show silently on or off.
  7. Under On lock screen, you can select Show content, Hide content, or Do not show  notifications. This may be the feature you’re missing. If you pick Show content said email app will notify you of incoming emails even when the screen has been locked.

Wipe data BadgeProvider

If notifications for both email apps are still not working after doing the steps above, the next troubleshooting step is to clear the data of BadgeProvider app. This is a system app that lets notifications be shown. Sometimes, it may stop working so it’s good if you can revert it back to its known working state. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Tap More icon at the upper right hand side (three-dot icon).
  4. Tap Show system apps.
  5. Tap BadgeProvider app.
  6. Once in there, look for the application and tap it.
  7. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  8. Tap Clear Data button.

Clear system cache

Refreshing the system cache may also help in this case so be sure to try it if nothing happens after deleting BadgeProvider app’s data. To do that, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Install Android and app updates

Some known bugs are fixed by installing the latest updates. Make sure that your phone is set to automatically install updates for both the operating system and apps. Otherwise, do a manual check and install updates as necessary.

Factory reset

Finally, if all else fails, you’ll want to revert all software settings back to their default state by doing a factory reset. This procedure will erase your user data such as photos, videos, contacts, etc. Be sure to back them up before proceeding.

To factory reset your S7, kindly do these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 3: Galaxy S7 can’t add second email account

Good morning! I’m trying to add a second email address to my phone (the default is Gmail right now) and when I go through the process it just continues to say “Checking incoming server settings.” It never continues past that screen. The Samsung tablet had no problem picking my email up, so I’m not sure what the problem is with the phone. Any help you have would be appreciated! Thank you! — Krystle

Solution: Hi Krystle. We’ve seen this issue happen in cases wherein the account being added has extra security features like 2-step verification or an extra device to give permission for an account to be accessed somewhere. Be sure to check the settings of the account in question and disable any other security feature that you might have enabled before attempting to add it in your phone again. For example, if you’re trying to add a Microsoft account (Hotmail, Outlook, Live), access it in a computer and check its Security setup.

For future reference when contacting any support team, be sure to include errors, messages, all relevant information like an email account you’re having a problem with, or previously done troubleshooting steps. This will not only help the team isolate the issue faster but it should also allow them to give you more accurate advice. If you don’t do that, they’ll only give general steps to follow and you may end up with less than ideal troubleshooting steps.

 


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