Galaxy S7 keeps showing unwanted popups, email app sync issue, other app issues

Hello Android fans! Welcome to another #GalaxyS7 article that answers questions about some app problems. We bring you 4 app issues in this post so hopefully the solutions we provide here will be of help.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 email app sync issue

I have an AT&T account for my email. The Samsung email app works fine for my Galaxy S7, except that even though it receives and sends emails from my AT&T server, it doesn’t delete the emails I delete on my computer. I have to go into the app on the phone and manually delete them.

Also, the folder names on the phone app are the same as the ones on my computer, but there are none of the emails in the folders that I have on my computer in those folders. Is there a way to fix this? — Judy Schmauss

Solution: Hi Judy. This is NOT a phone issue. It’s server sync problem. In other words, the command you’re making in one of the devices that can access your email account is not being followed by your email service provider’s system.

Sometimes, an issue like this can occur if you set up your email account differently. For example, if you used POP server in the phone while IMAP in your computer during setup, a possible sync problem may develop. Make sure that you pick either POP or IMAP in all devices that can access your email to minimize bugs.

We suggest that you use IMAP over POP to allow multiple devices to access your email messages. If you don’t know how to do this, here are the steps:

Via the stock Email app

  1. Tap Apps from Home.
  2. Tap Email to launch the app. If necessary, tap to open the Samsung folder and then tap Email to launch it.
  3. From the Inbox screen, tap Menu.
  4. Select Settings.
  5. Tap Add account.
  6. Follow the onscreen instructions to complete setting up your new personal email account. After the setup, you should start getting emails for that account.

Via the Settings Menu

  1. Tap Apps from Home.
  2. Tap Settings.
  3. Select Accounts.
  4. Tap Add account.
  5. Tap Email.
  6. Enter the email address and password for the email account on the designated fields.
  7. Tap Sign In to proceed with automatic setup and prompt your device to test the incoming and outgoing servers and attempt a regular email setup. Otherwise, tap Manual setup and enter your settings such as email type, username, password, security type, and server settings.
  8. Configure Sync settings as you prefer.
  9. Tap Next to continue.
  10. Specify an account name for the account and a display name (signature) for your outgoing mails.
  11. To complete the setup, tap Done.

Problem 2: Galaxy S7 keeps showing unwanted popups

When i open my S7, i get pop ups for apps, usually when phone is sleeping in my pocket. I press the power button, swipe to unlock & then the unwanted app popup appears. i flag them as inappropiate or press the back key. Thanks for any help. — James Hoffmann

Solution: Hi James. Unwanted popups are usually ads that try to promote products. They are usually caused by bad or compromised app or apps you installed. In order to fix the problem, you must first clean the phone by doing a factory reset. Kindly follow these steps:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.
  11. Set your phone up again but do not install any of your apps yet.

Drastic as it may seem, factory resetting your phone is really the easy part. The next step that you must do is more time consuming and requires more effort. Now that your phone has been wiped clean, you don’t want to re-introduce the cause of the problem in the first place. Viruses, malware, and unwanted popups are spread by bad apps. This means that one or more of your installed apps were causing the popups in the first place. If you’ll re-install the same set of apps after a factory reset, you’re no really doing anything.

To prevent getting the popups, you must screen your apps more viciously. Since we don’t know what apps you have, we can only give you general guidance here. The important thing though is to ensure that you only re-install apps from reputable developers. If you tend to install apps on a whim, it’s only a matter of time before your phone gets compromised or filled with viruses. We suggest that you do extra research on every app you install. Try to visit the download page of the app in the Play Store and read reviews from other users. If a lot of people are experiencing problems with a specific app, it’s most probably bad or compromised.

Stick to official apps if possible. Avoid downloading apps from unknown developers. Keep in mind that developing an app is expensive and there’s really no “free” apps at all. A developer will most likely find ways to monetize his or her product, one of which is forcing some ads every now and then. Some apps are initially designed to provide legitimate tasks or functions but later on, updates will be pushed to it which convert it for more sinister job. Some may collect user information while others may regularly display popups to make money for their developers. If you want to prevent compromising your phone, you should approach app installation from a suspicious standpoint.

Problem 3: Galaxy S7 messaging app not showing character counter when typing

The SMS character count doesn’t show up until I hit around 156 characters. I find this really annoying. I’ve looked around for a way to switch this over to always showing the character count (so it’s actually useful), but have not found one, so I assumed that this is a bug. I spoke to Samsung rep via their Chat thing, but all I got was really patronising answers like ‘The phone is working perfectly’ and “You’ll just have to get used to it.”

I’ve never owned a phone which doesn’t show how many characters I am typing as I type them, I find this really annoying and I find Samsung’s replies to their customer to be condescending and not very customer-friendly at all. Can’t imagine ever buying another Samsung product after that experience. Frustrated! — John Smith

Solution: Hi John. We can confirm that this is not an issue with the default Samsung messaging app. We’ve tested at least 3 Galaxy S7 running different carrier firmware versions and this issue can’t be replicated at all. If you’re not using the default messaging app, we suggest that you do. Otherwise, consider wiping the cache and data of the messaging app you’re using. To do that, kindly follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

It’s also possible that the problem is due to a keyboard app bug so make sure to also clear the cache and data of the keyboard app you’re using.

Problem 4: Galaxy S7 how to identify a problematic third party app

Hi. I had a problem from one of your previous fixes about my Galaxy S7 screen going black but everything else works – I can even unlock the screen from muscle memory but the display stays blank unless I restart the phone. I followed your instructions and disabled Smart remote, and my phone is in safe mode now so the screen is working (for the time being). I’m now just waiting to see if it stays that way. My question is if it is a third party app that is causing this issue how can I locate it? Thank you. —  Katy

Solution: Hi Katy. There’s no direct way to identify which third party app may be causing the problem. You’ll have to use elimination process to locate it. This means you’ll have to do the following steps:

  1. while still in safe mode, uninstall an app.
  2. restart the phone back to normal mode
  3. check if the problem is still there

If the issue is gone, you most probably have removed the problematic app. If the phone still shows the same issue, repeat steps 1-3.


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