Galaxy S7 can’t receive readable SMS from one contact, MMS not working

Hello and welcome to our new #GalaxyS7 post for the day. Our article answers texting issues we received for the past few days. We hope you’ll find it useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 can’t receive readable SMS from one contact

I am unable receive text messages from my daughter’s phone number (phone number omitted). I can send and receive from all my other contacts. If I text her she will receive my messages however when I’m sending it will only show a blank space and not pop a conversation . However she is receiving what I’m sending, I just can’t see it.

Also she sends messages to me that due pop up a conversation however I do not receive anything. We have checked our settings and there is no block on anything. This has been occurring for about 1 week. — Angie Lopez

Solution: Hi Angie. To troubleshoot your issue, kindly do the tips below:

Wipe app cache and data

If your phone appears to indicate that it does receive a message from your daughter’s number although not in readable form, it may be caused by a bug. To see if this is a bug at app level, make sure delete the cache and data of whatever messaging app you’re using. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try wiping the cache at first and observe if the problem will be resolved. If not, do the Clear Data option.

Clearing an app’s data is the virtual equivalent of removing and reinstalling the app. Thus, it will result to loss of data associated with said app. If you want to keep a copy of your SMS and MMS, be sure to back them up using Samsung Smart Switch.

Install Android and app updates

Sometimes, the easiest way to fix problems does not require doing fancy steps at all. Keeping everything up-to-date keeps issues at bay at times so be sure to install updates whenever they become available.

To ensure that your phone installs updates as they come along, you can configure Google Play Store app. Here’s how:

  1. Open Settings app.
  2. Tap More options icon at the upper left hand.
  3. Tap Settings.
  4. Tap Auto-update apps.
  5. Select Auto-update apps over Wi-fi only (if you don’t want to spend more on data charges).

Also, to ensure that your phone runs the latest available Android version, you can double check if the Software update app is doing its task. Here’s how:

  1. Tap Settings app.
  2. Tap Software update.
  3. Tap Download updates manually.

Try another messaging app

Should the issue remains at this point, you should consider using another messaging app to see if you’ll receive your daughter’s SMS normally. There are many free messaging app that you can in the Play Store so feel free to use them.

Contact carrier

The last thing that you can do if the issue persists after doing our suggestions above is to let your carrier know about it. They may know of a fix for this problem, or it may even be caused by a bug in their system. Needless to say, you must contact them as the problem involves their service and you’re paying for it.

Problem 2: Galaxy S7 not receiving SMS from iPhone

I have a Galaxy S7. I haven’t been able to receive texts from my daughter for at least a month. We were on the same Virgin Mobile plan and both had smart phones at the time this all began. She now has an iPhone, but the problem has continued. It must be my phone that is the problem. She is not blocked. I checked. I have no idea what to do now.  Due to some other issues, I have switched to another carrier but still have the same phone. I get text messages from all my other contacts (as far as I know). I would appreciate any suggestions you have. Thanks. — Susan Rootswings

Solution: Hi Susan. Your problem may be similar to Angie’s above, so we recommend that you follow our suggestions for her. Since we don’t know the full history of the device, we suggest that you also try two things on top of the suggestions:

  1. a) a factory reset (before eventually involving your present carrier in the matter) and,
  2. b) making sure that your daughter troubleshoot the problem on her end as well.

To factory reset your device, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option Yes — delete all user data using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 3: Galaxy S7 MMS stopped working

Hi there. I purchased an unlocked Verizon phone on ebay and am using it on the Virgin (or Bell) network in Canada. Calling and texting works fine, MMS does not. I did get it to work for a few months but then I needed to switch to Rogers for a month (I never figured out how to get MMS to work with Rogers). I’m back with Virgin again and I can’t remember how I got the MMS working before. I actually thought my SIM card would save the APN settings I had but when I put my Virgin SIM back in, I had to manually set the access point again. The only thing I can remember is that I ended up putting something into one of the APN settings like a #1 or something like that. And it just started working, it was something I found on a forum and I can’t find it again. The MMS worked but always download as a group MMS, but I definitely didn’t care, was just so happy it worked. Not sure if any if this makes sense. And of course, I have tried the soft reset, hard reset, inputting different APNS I have found on the internet, switching networks, nothing has worked so far. Really hope you can help. Thank you. — Layla Proulx

Solution: Hi Layla. Verizon phones have the reputation of being difficult, if not impossible, to configure to make internet services to work. MMS, which requires mobile data, usually don’t work when a Verizon phone is used in a non-Verizon network.

We also know that Virgin Mobile can’t usually set up internet services on a non-Virgin phone but if you are positive that MMS did work before, you should contact Virgin so their technical support team can help you. Allowing internet services to work requires activation from the carrier side and how to do that exactly is only known to Virgin technical support team. For those with Virgin-branded phones, we know that Virgin’s technical support offers full support for cases like this. We are not quite sure though if they offer the same level of support for those with non-Virgin gadgets. While you’re at it, make sure that you also ask for the APN settings for your phone. We don’t collect APN settings for carriers so we can’t give accurate information for your gadget.

Of course, we assume that you already have a Virgin Mobile SIM card and a subscription plan to activate it. Not having these two requirements won’t help you check if your phone settings are working or not.

 


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