Galaxy S7 Always On Display looks different after an update, other app issues

Hello guys! Our post for today answers some questions related to #GalaxyS7 app issues. We hope that you’ll find this an interesting and helpful read.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 Alamo Drafthouse app tries to send hundreds of SMS

I was on a website for Alamo Drafthouse and I received my tickets for my movies this weekend and I wanted to send a copy to my husband via text message. the message unfortunately is not going through and I have tried to cancel it but it still continues to try to send and I woke up this morning with over 500 unsent messages. How can I make this stop? I have tried restarting my phone. I have a galaxy s7 edge.         — Tawnygreene

Solution: Hi Tawnygreene. Doing a quick check about Alamo Drafthouse Ticketing App in Play Store shows that a lot of users are reporting all sorts of problems. The app itself may be poorly built and causes other apps in the system to fail or to act erratically. Try to prevent the app from running in the background by closing it first. To do that, tap the Recent Apps key button (the soft key button left of the Home  button) and tap the “X” mark on the upper right hand side of the app.

If closing the app won’t fix the issue, try wiping it’s cache and data. This will delete any user account information from the app so you will have to log back in afterwards. To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Instead of wiping an app’s cache and data, you can also delete the app and reinstall it. This way, you’ll ensure that you have the latest available version of the app in the system. If that won’t work either, contact the app’s developer and tell them about the problem.

Problem 2: Galaxy S7 messaging app has no flash function, won’t show camera settings when sending photos as attachment

Flash does not work on Samsung Galaxy S7 default messaging app, nor do the camera settings show when taking pictures as an attachment to messages. Samsung claims it never work in their default messaging app, was told by them to download a third party messaging app. Another one to the list of why I spent over 12 years without Samsung phones, apart from draining batteries now they explode too! — Starmoonyog

Solution: Hi Starmoonyog. Don’t be unreasonable. Samsung’s default messaging app (named as Messages) is not designed to take a picture or video, nor enable flash when doing any of them. That’s how the app was conceived and implemented.

What more can they tell you? They are right to suggest that you can download a third party messaging app (such as Facebook Messenger or Google Hangouts) if you want to have an integrated camera function in a messaging app. If you find Samsung’s messaging app design to be wanting, they’re not forcing you to buy their device and use it. You can always switch to whatever brand you’re comfortable with.

Problem 3: Galaxy S7 NFC keeps turning on by itself, battery drains fast

Hi. The NFC icon flashes in the notification bar and at the same time battery power drains very fast. The Settings area for turning NFC on or off is grayed out and set to On, so I can’t turn it off there. This is the situation almost all of the time since, I think, I did an update, which was about 6 months ago. Very occasionally the NFC icon disappears and the battery is normal again, but I haven’t been able to notice what triggers this. I have tried doing a factory reset several times, with no effect. I cannot do a soft reset (remove the battery) because the phone does not open (I don’t think it’s meant to). I have tried forcing Nfc Service in System Apps to stop (Force stop), but it goes back on. Disable is grayed out. I have disabled NfceeService in System Apps, but this doesn’t have any effect. I suspect maybe there is some other app causing NFC to be on? Or perhaps a virus? Many thanks if you have any ideas! — Isabella

Solution: Hi Isabella. An issue like this can be caused by a bad third party app or by an operating system bug causing so the first troubleshooting step that you want to take is by observing the phone in safe mode. The fact that nothing changed after a factory reset means that you may have simply re-introduced the problem after a factory reset if you did not screen your apps well enough. When your phone is on safe mode, all third party apps and services are turned off. If one of them is to blame, the problem should not occur. If you haven’t tried restarting your S7 to safe mode before, here’s how it’s done:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone for at least 24 hours.

Keep in mind that you can accomplish the same situation by doing another round of factory reset and observing the phone for 24 hours without any apps installed. We recommend this approach but for convenience sake, safe mode is more preferable. Either one should be able to tell if our suspicion is right. Naturally, if the phone behaves normally when in safe mode or when there are no third party apps installed, that means that one of the apps is to blame. To identify which one is the culprit, you must remove apps one by one, making sure to observe how the phone works after every uninstall.

Problem 4: Galaxy S7 Always On Display looks different after an update

For some reason my Always on display looks different than it used to. The battery icon is under the rest of the display and it doesn’t show notifications. I also noticed that AOD appears in my application manager, which it did not previously, and does not on my wife’s exact same phone. When I uninstall updates it fixes the problem, battery display goes back above the clock, and it shows text/missed call notifications. Every time it updates the problem returns. I chatted with Samsung but they were completely useless and I figured out the uninstall updates thing on my own. Their only suggestion was a hard reset. — Matt

Solution: Hi Matt. As of this writing, Always On Display feature should show the battery icon and notifications below the clock. Keep in mind that Android and some manufacturer features are constantly evolving. So far, all the available AOD layouts put battery icon and notifications below the clock. If you don’t want it, then you’ll have to learn to live with it. Otherwise, just don’t plain use it.

There are a number of Always On Display layouts that you can choose under Settings>Display>Always On Display>Layouts. If you don’t like the look of all of them, then we suggest that you revert to the older operating system version that you had. You can do that by flashing your phone.

If you want that notifications are displayed in AOD, make sure that Show notifications under Settings>Display>Always On Display>Layouts is enabled. It’s also worth checking if Always On Display is permitted to display app notifications in the lock screen. To check, kindly follow the following:

  1. Launch Settings.
  2. Tap Notifications.
  3. Tap Advanced.
  4. Tap More options.
  5. Tap Show system apps.
  6. Tap Always On Display.
  7. Tap On lock screen.
  8. Tap Show content.
  9. Restart the phone to allow the changes to take effect.

Keep in mind that more sophisticated apps like Facebook Messenger in Android have more options to further customize how its notifications are handled. For instance, under Settings>Notifications>Advanced>Messenger you’ll be able to open further Messenger customizations by tapping the “i” icon on the right. Be sure that you check this for each app you’re having problems with.

Problem 5: Galaxy S7 won’t install Instagram

I wanted Instagram to update on my Samsung Galaxy S7. It wouldn’t so i uninstalled and reinstalled. Now when i try to log in for the initial time it says “sorry the application Instagram (process com.instagram.android) has stopped unexpectedly. Please try again.”

I have sent error reports. I have checked for software update on the phone – doesn’t need it, soft reset, on off. Uninstall and install again and still no joy. It was working before but not now. I can access my account on my Galaxy Tablet so the account is live. — Karen Arnold

Solution: Hi Karen. Hi Karen. We can’t see any logical explanation why Instagram won’t work in an S7 unless there’s an unknown operating system bug causing it. Make sure that you factory reset your device to clear whatever bug that causes it. We also encourage you to check right after a factory reset if a third party app is responsible by letting the phone run without any other installed third party app. Only install Instagram and see if works. If it does work after a factory reset but not when other apps are installed, you can bet one of the apps is to blame. To fix that, you want to uninstall apps until the problematic one is eliminated.

 


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