Hello and welcome to another #GalaxyS6 article. Today we discuss some app issues and their respective solutions. We would like to remind everyone that app issues can have app-specific causes so if the usual software troubleshooting and solutions won’t work, there probably is a coding issue with the app in question. To get to the bottom of the problem, be sure to let the app’s developer know so they can check on it first hand.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S6 Verizon messaging app can’t add auto reply, Samsung Hub app not working
There is a long back story, but where I am now is this. Issue #1: Verizon rep had me put an auto response on my text message program on my Samsung Galaxy S6 which said something like “texts messages to #x are not being received so please send texts to #y.” Now, it no longer is true and Verizon has given up on finding WHERE that message is coming from. Their “enhanced IT rep” spent about 2 hours and I’ve spent more than that trying to find where it can be found and deleted.
Issue #2: The Samsung Hub says “Unable to connect to the network. Check your network settings and try again.” So, I can’t look to see if there is an update to the Messenger Program. THANK YOU. — Olivia Anne Morris Fuchs
Solution: Hi Olivia. For your first issue, the auto response feature you’re talking about is probably specific to the messaging app you’re using. The stock Samsung Messages app does not have auto response so it must only be available in the messaging app you’re using. If it’s a messaging app from Verizon, you should do the following steps to enable it:
- Tap the Message+ icon. If not available, navigate: Apps > Message+.
- Tap Menu (located in upper-left).
- Tap Auto Reply.
- Tap Add a New Message.
- Enter a message then tap Save.
- Change the end date then tap Set.
- Tap Start.
If you’ve already tried the steps above, talk to Verizon again for additional support. We don’t work for Verizon and we are not familiar with their products including the messaging app in their Android phones.
If you are using an entirely different messaging app, try wiping its cache and data before contacting its developer for assistance. Below are the steps on how to wipe an app’s cache and data:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, look for the application and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application.
Problem 2: Galaxy S6 won’t install Facebook app
I have a Samsung Galaxy S6, and the Facebook app has recently crashed. After uninstalling and reinstalling the app, it no longer allows me to log in and gives me an error message saying to check the Internet connection. I’ve checked both the WiFi and the 3G as well as calling my carrier (Cspire) to no avail. Those aren’t the issue. I’ve also removed the micro SD, turned the phone on in recovery mode followed by clearing the cache, and even gone so far as to do a factory reset. I’m still experiencing the same issue, and Cspire insists that the problem lays with the app itself. I’ve considered if the latest Facebook update is what has caused the issue, but I don’t know how to download a previous version of the app. What do you recommend my next move to be? — Sthrn_gal
Solution: Hi Sthrn_gal. Only the latest available Facebook app is available in the Play Store so re-installing an older version is out of the question. If you’re having trouble installing Facebook app, even after a factory reset, there must be something in your phone causing it. We don’t think Facebook app itself discriminates devices by refusing to be installed in your phone. If your phone is rooted, or if it’s running an unofficial Samsung, we suggest that return everything back to stock by unrooting it and/or reflashing stock firmware.
If the phone was never rooted or never runs a custom ROM, contact Facebook support using another device.
Problem 3: Galaxy S6 apps keep crashing, “unfortunately, (app) has stopped” error
Hello. My phone has been driving me crazy for more than a couple of months now, and I REALLY need your help on this guys.
ALL apps are crashing occasionally whether I’m using them or not. I have read the article you wrote about that problem and I tried everything in it but nothing worked. Yes I did a factory reset, and every time I do a reset nothing changes and all apps crash like crazy. Google+ crashes the most, like every 10 minutes. I get 3-4 messages in a row saying “Unfortunately, Google+ has stopped”. I get a lot of -504 errors when I try to download any app from the Play Store. Other popular apps like Facebook and Whatsapp also crash occasionally but less frequent than Google+. I’m talking 4-5 times a day which is a LOT.
Other apps like S Note and even apps I’ve never used and never knew was on my phone are crashing and showing the same message “Unfortunately, (app) has stopped.”
One time I did a reset, I found that everything was going fine until the apps that are preinstalled on the device started updating. So I did a reset once again and this time, since Google+ crashes the most, I turned off automatic update for it and for Google app. And guess what, it’s much better now! Crashes are less, but still much more than normal, and I still have errors when downloading apps from Play Store, and recently there are problems with some apps when I’m connected via wifi.
Apps like Telegram and Facebook don’t take a huge time to connect and update, while wifi is actually working well. I did some basic hardware checks using the code *#0*# but I found nothing extraordinary. I was thinking maybe it’s Samsung fault in this particular version of the software, and maybe if I rooted the phone and installed another version of the software my problems will be solved. I really don’t know what else can I do. Thanks in advance for your help! — David
Solution: Hi David. Android operating system is a complicated software and there are hundreds of thousands, if not millions of possible points of failure. The best that you can do in this situation is to further narrow down the possible reasons. It’s good that you tried checking what happens if you hold off updating pre-installed apps. Doing so is not recommended though as that might leave the phone vulnerable to new security threats. However, given the current situation, there really is nothing much that can be done. Like you, we have no way of knowing what exactly is causing this problem as we don’t have the full history of your device.
If you know how to flash a software, we suggest that you try flashing the previous firmware version to see if that will make a difference.
Problem 4: Galaxy S6 S Voice app stopped working
My husband and I both have Samsung S6s. I use mine a lot- particularly S Voice app that comes installed on the device. I launch it with 2 presses of the Enter (middle) key. The microphone makes a activated sound awaiting my voice command. I speak. It doesn’t audibly speak back. The mute symbol is showing but I cannot Enable the voice feedback/responses at all. It’s like a file is gone that I need for S Voice to be audible. The words are on the screen but I can’t see those when I’m driving and dare not “read” my screen when driving anyway. How do I get the ability to enable the voice sound again? (The S Voice app is from Nuance corp. I downloaded their own Dragon Assistant app…which is great but caused a different issue., so I uninstalled it.) — Aleta
Solution: Hi Aleta. Did you do anything different before experiencing this problem? If yes, we suggest that you try to undo it and see what happens. For example, if you recently installed an app before the issue started, try to uninstall it to see what happens. If that won’t fix the problem, we say you go ahead and wipe the phone clean via factory reset. That will return all software settings back to their defaults including all pre-installed apps like the S Voice. To factory reset your device, follow these steps:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
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