Galaxy S6 won’t charge, screen wont’ turn on and remains black, water damage issue

Today we bring you two common issues on the #GalaxyS6 that continues to puzzle some users. For those who have been following almost all of our daily posts, our suggestions in this article may not come as new. However, we understand that a lot of users are still at a loss when faced with issues mentioned here below so we hope that this material will be helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 won’t charge, screen wont’ turn on and remains black

My Samsung Galaxy S6 edge is not charging. Actually, today when i connected it with the charger, the battery was almost gone. It should have charged in an hour or so but when i checked the phone after about 3 hours, there was no sign of charging appearing on the phone; instead the phone was turned off. I turned it on and checked if either the phone has charged or not, and there i saw only 22% charging appearing on the screen. I tried to reconnect the charger but it wasn’t working anymore. And i also got a message the charging has stopped because of over heating of battery.

Now the battery is totally gone and when i plugged in the charger the only thing appears on the screen is the charging sign but it vanishes after few seconds and no progress in charging. By reading the few of the posts on the page, i have tried to solve the matter even boot the system. safe hard reset. but nothing is working. Please help. Thanks. —  Mehwish Mehwish_nazir2000

Solution: Hi s Mehwish. A lithium-based battery like the one in your phone does not lose all power when the battery level indicator is saying 0%. Supposedly, there should still be enough power to keep the circuit alive so it can continue to energize the battery’s memory during the next charging session. This tiny amount of remaining power can disappear due to the following issues:

  • if there’s a problem with the battery itself (such as an unknown hardware fault)
  • If battery is left unused and uncharged for a long time
  • If there’s an unknown software glitch that prevents battery from charging up

Any good working lithium-ion battery should not have any of the issues mentioned above. If the phone has become totally unresponsive and no longer appears to be absorbing any charge, there’s very limited set of options that you can do on your end.

Use a different charging cable and adapter

This is the first logical troubleshooting step that you must do. Knowing if you have a good working charger and USB cable is as important as any device troubleshooting for this case. If you know someone with a Galaxy S6, try to use his/her charger and USB cable to see if that will make a difference. Other original Samsung cable and charger may also work so try to use them if you have no other option.

A USB charging cable can go bad after repeated use, or when there’s a power surge. Be sure to try a known, working one to see if the one you have at this time is causing the problem.

Try charging in another outlet

If you tend to charge your phone in the same spot in the house, consider using another power outlet to see if the problem starts there. Alternatively, try charging the phone using a powered USB port of a computer or laptop.

Check for overheating

Does your phone gets uncomfortably warm when you’re charging it? If it does, the problem is most probably hardware-related. The battery may be dying or there’s something wrong with it. If the device overheats and won’t turn back on at all, you should consider sending it in so it can be repaired.

Does the screen still work?

When you say that the phone is off, do you mean that it is not doing any or all of these:

  • not making sound notifications?
  • not vibrating anymore during a reboot?
  • not showing any LED lights while charging?
  • not ringing when you call your number?

If the answer for all of them is yes, then the phone is either not charging or has suffered a serious hardware malfunction.

However, if your S6 still shows any sign that it’s powered on like a sound notification or LED light while charging, the problem must be screen-related. This means that the motherboard maybe okay but the screen or the graphics chip may be damaged for some reason. To quickly troubleshoot the screen, kindly do these steps:

  • Make sure that your screen isn’t cracked, chipped, or damaged.
  • If you have a case or screen protector, take it off.
  • If you’re wearing gloves, take them off.
  • If you’ve put any stickers over the screen or sensors, peel them off.
  • Make sure that your screen is clean.

To see if there’s an operating system glitch or third party app that prevents the screen from working normally, we suggest that you try to restart the phone to alternate boot modes. Here’s how:

Boot in Recovery mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Turn off the phone. If it shows any light indicator, makes any sound notification, or vibrates and you can’t turn it off normally, allow the device to drain the power until it shuts off on its own. In order for this troubleshooting to be successful, it’s important that you turn the device off.
  2. Then, charge the phone for at least 30 minutes.
  3. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  4. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  5. Wait until the Download screen appears.
  6. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  7. Use Google to look for a guide on how to do it.

Send the phone in for repair

Remember, the aim of these exercises is to determine if there’s a software glitch causing the screen to fail to work. If the screen stays black, or if the phone won’t turn on at all, that’s a clear sign that you have a hardware problem at hand. Unless you have the knowledge and tools to perform hardware diagnostics and troubleshooting, we say you let a professional handle the job for you.

Problem 2: Accidentally dropped and wet Galaxy S6 won’t turn on

Hello. I’m emailing regarding the Samsung Galaxy S6 edge. My boyfriend has managed to drop the phone down the toilet and he immediately turned it off. He then said it wouldn’t turn back on. He tried resetting it by pressing the power button, volume button and home button altogether and it still wouldn’t turn on. We have tried drying it out and I have looked in the sim card tray to see if the water damage sticker has changed colour and it is still white (no red to indicate that the phone is water damaged). It has been 2 weeks and we have tried charging it and it still wont turn on. When I plug it into my computer, the computer makes a noise like it is connected to the phone but there is no light on the phone to say its charging. Please help, I’ve tried everything I can think of. — Riderrocker3

Solution: Hi Riderrocker3. Accidental drops can sometimes be fatal for electronic devices. The unnecessary shock can lead to permanent damage to the motherboard or some components. Couple that with water exposure and you dramatically raise the chances of killing your phone. Even if no water has managed to seep inside the device (this is highly doubtful though as the S6 is not water resistant), damage can still result from the initial impact of the device with toilet bowl. If your S6 was working normally before it was dropped, we are almost certain it has bad hardware at this time.

There’s no amount of software tweaking that you can do fix a physically broken device. Our suggestion for you is direct and simple — have the phone checked by Samsung Service Center or by a qualified third party repair shop.

For those who may wish to check our previously posted articles about Galaxy S6 water damage issue, kindly visit this Google link and select an article that may interest you.

 

 


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One Reply to “Galaxy S6 won’t charge, screen wont’ turn on and remains black, water damage issue”

  1. Hi, I have a Galaxy S6. I had cracked the front screen ( and the back screen later also), so I got the black screen. I would see led light and if someone called it rang, but had zero graphics. So I opened the phone , put a new screen in, and put it back together, but not completely in case I returned the new scree. So I have the main parts together, press power and that beautiful screen came on. Got to my home screen then saw 0% battery and it died. After that wouldn’t turn on to even the Samsung logo, but when I put it on s charger it said 1% and had the temperature gauge icon over the charging. So now I know the screen works ( got to home page , saw the charging graphics, etc). Do now I bought a new battery, plug it in to charger and it said 18% and again, the temperature icon. By the way, with both batteries the red led would constantly blink when trying to charge. So then I bought the charging port piece and swapped it out with the old one. So I plug it in to charger, red led turns on but stays on, no blinking. And after a while the green led came on, Cooke battery charged. I go to turn it on , nothing. I tried pressing the various button combos. Also, I said before how the temp icon would cone on with the charging % graphic as well, but now when I put the charger on there is no battery percentage on the screen, but like I said the constant red led came one and then the green. Basically I got a new fron screen, charging port piece, and battery. As well as back cover. I don’t know what to do. Did I forget a connection when I reassembled it(pretty sure I didn’t). Lastly, for phone to turn on all that, it doesn’t matter that the back screen and SIM card are not installed right?Thank you

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