Hello Android fans! Welcome to our new #GalaxyS6 for the day. Our article today provides some solutions to some app issues some users have reported. We’ll be posting more of the same articles in the coming days so continue to watch out for them.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S6 “Unfortunately, Gallery has stopped” error, Gallery app keeps crashing
Last week I started getting the error message “Unfortunately, Gallery has stopped” when attempting to open my Gallery. When it first happened, I restarted the phone a couple of times and it seemed to fix it. It has now started happening again. I can access my photos through my camera but not all of them. — Gina Hester
Solution: Hi Gina. Sometimes, apps can develop bugs over time for some unknown reason. If the issue occured after you installed an app that uses the Gallery or an Android or app update, you may be able to fix it by rolling back the update or uninstalling the new app. For example, if you happen to install a third party camera app prior to noticing the problem, it’s likely that a bug may have formed when you use your Gallery app. Consider removing the new third party camera app and see what happens.
Wipe an app’s cache and data
If you did nothing different though and the issue occurred out of the blue, you should try to wipe the cache and data of your Gallery app. Before you do that though, we suggest that you create a backup of your photos and videos in a separate device to ensure that the troubleshooting steps you’ll do won’t delete your precious digital memories. We suggest that you use Samsung Smart Switch app to create a backup.
Once you’ve created copies of your irreplaceable data, make sure that you wipe the cache and data of the Gallery app. Here are the steps:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, look for the application and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
- These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application.
Observe the phone in safe mode
Normally, wiping an app’s cache and data usually works if the cause of the problem is on the app itself. Since wiping an app’s data returns the state of the app to its default settings, it should work fine again afterwards. If that won’t happen though, it’s possible that a third party app may be causing the issue. To check, you want to observe the phone while it’s running on safe mode. In this mode, all third party apps and services will be blocked. Since Gallery app is a pre-installed app, it should work work fine even when the phone is in safe mode. Below are the steps on how to boot your s6 to safe mode:
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text Safe mode is displayed at the lower-left corner of the screen.
Wipe the phone with factory reset
If the problem remains even when your phone is safe mode, you should not hesitate to wipe the phone via factory reset. This will ensure that you reset everything back to their defaults. It will also take care of any operating system glitch that may be causing the problem. If you don’t know how to factory reset your device, follow these steps:
- From the Home screen, tap the Apps icon.
- Find and tap the Settings icon.
- Under the ‘Personal’ section, find and tap Backup and reset.
- Tap Factory data reset.
- Touch Reset device to proceed with the reset.
- Depending on the security lock you used, enter the PIN or password.
- Tap Continue.
- Touch Delete all to confirm your action.
Problem 2: Galaxy S6 Timehop can’t upload photo to Facebook
Hello. I am trying to upload a photo from Timehop to Facebook and for some reason it is giving me this message: Facebook upload Failed: Your upload could not be completed because we could not access your photo(s). Any idea as to why this would be a problem? I never had the issue before. However this is a warranty replacement phone so I’m guessing it’s a setting somewhere. maybe. Any help you can give is appreciated Thanks! — Melissa
Solution: Hi Melissa. The error message appears to be caused by an app’s lack of permission to access your photos. Make sure that both apps, Timehop and Facebook, are permitted to browse your photos. Here’s how:
- Launch Settings app.
- Tap Apps.
- Look for Timehop/Facebook app and tap it.
- Tap Permissions.
- Move the slider for Camera to the right to give permission.
If the problem won’t go away after this, consider removing Timehop from the phone. After that, install it again, making sure that you give it permission to access your Camera.
Problem 3: Galaxy S6 apps keep crashing after going out of Ultra Power Saving Mode
For some damn reason after using and getting out of Ultra Power Saving mode on the S6, my phone has continually hiccuped when I use an app. For example, when I watch a video on YouTube, it hiccups and I have to keep making the video play. Please help me so I don’t have to furiously snap this phone in half. — Bkfunker
Solution: Hi Bkfunker. Ultra Power Saving Mode feature significantly makes changes in both hardware and software of your phone to limit its performance (in order to give you more juice out of the battery) so it’s possible that there may be a bug that developed along the way. Each and every Android device is a complex mix of hardware and software processes so unheard of bugs can happen from time to time. Knowing the exact cause for your problem is impossible but you may be able to fix it by doing some simple stuff.
You can start by restarting the phone. A simple step as a restart sometimes works wonders so be sure that you don’t skip it. Simply press and hold Power and Volume Down buttons for at least 10 seconds to simulate a “battery pull.” If the Maintenance Boot Mode screen appears, just select Power down.
Should the problem remains after a soft reset, you should consider doing a factory reset. Kindly refer to the steps above on how to do it.
Problem 4: Galaxy S6 Whatsapp video call volume too low
Problem: in the last week, making or receiving a WhatsApp Video call, the volume is stupidly low. Whilst in the video call I have checked the volume levels for ringtone and media and both are high (max). Have contacted Whatsapp and just pushed back to their FAQ, which doesn’t help. — Russell Kabel
Solution: Hi Russell. Volume levels for each app varies. Try to check if the problem is the same with other apps that can make video calls like Facebook Messenger app or Google Hangouts. If the problem occurs regardless of the app you’re using, there may be an operating system glitch causing it. Try to revert all settings by doing a factory reset and see what it does.
If the issue only happens when using Whatsapp and you’ve you’ve already tried to push the volume all the way up during your Whatsapp video calls, the issue must be app-specific. Make sure that Whatsapp is up-to-date by installing updates. If it’s already running the latest version at this time, continue working with its developer for a solution. There’s nothing more that you can do except to hope that it will be fixed in the next update.
Problem 5: Galaxy S6 Piano Tiles 2 won’t work, keeps showing gray and black screen
I try to play Piano Tiles 2, so I click on the app and it opens but it’s just a gray and black screen. I have restarted my phone, deleted the app, and I have forced the app to stop, and I have shut my phone down, and deleted the app several times and it still seems to not work. — Kyliekortuem
Solution: Hi .Kyliekortuem. If a complete re-install of the app did not help, you should contact the developer for first-hand support. An issue like this is most likely caused by a coding problem, which means that only the developer can solve it.
We tried checking this app in the Play Store and it appears that a lot of users are having similar experience to yours. We suggest that you contact Cheetah Games via Whatsapp at this number: +86 13718372807.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages