Hello and welcome to yet another #GalaxyS6 post for the day. In this one, we address some SMS-related problems sent by some members of our community. Some of the issues below coincided with the recent updates being rolled out at this time so the usual set of software troubleshooting should help fix them. Hopefully, the solutions we detail below will help not only those mentioned int his post but others who may be experiencing similar troubles.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S6 not receiving SMS notifications after an update
I have just received the update for the Samsung S6 however I’m no longer getting any notifications. when I get a text and get notifications sound when someone texts me I have to unlock my phone and look into my messages to see if anyone has text me. Please please please could you help me I’ve checked my message setting and made sure the sound is on but there’s still nothing. — Ellie Brown
Solution: Hi Ellie. First of all, you want to make sure that the notification settings for the messaging app is set properly. A lot of people usually change notification settings without realizing the consequence. To check, follow these steps:
- Open Settings
- Tap Apps.
- Find the app you’re having a problem with and tap it.
- Tap Notifications.
- Move the slider for Allow notifications to the right. This should turn the notification for this app ON.
- Since you DO want to get a notification without unlocking your screen, you want to turn OFF Show silently You can do that by moving the slider to the left.
- Tap On lock screen option if you want to: show the content of the message in the lock screen, hide the content of the message when the screen is locked, or not to show any notifications at all.
- Your phone should now notify you whether the lock screen is enabled or not.
If the problem remains after doing the steps above, something must be wrong. Try to check if it’s an app bug by wiping the messaging app’s cache and data. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application. Clear Data option will delete all your messages so be sure to back them up first before wiping the messaging app’s data.
The issue should be fixed by now but should it persists after doing the two procedures above, consider doing a factory reset. Steps provided below.
Problem 2: Galaxy S6 screen zooms in automatically at random when texting
Since the upgrade to Nougat, I have been having an issue on my Galaxy S6 Edge Plus that I cannot locate a permanent fix for. Whenever I am texting (and other times, too, but only sporadically … with texting, it is happening All the TIME!), my screen suddenly jumps into super auto zoom, nothing can be read, and if I’m lucky enough to recognize a place on the page I should be able to click for an action to take place, it doesn’t work! I have figured out that if I go out to the home page, and go back into texting, everything is back to normal … Temporarily, then the same thing happens. In my case, it seems to be set off by my backspacing “too quickly”; if I backspace very slowly, the zoom doesn’t happen. To try to resolve this issue, I first cleared the app’s cache and then its data, then uninstalled and reinstalled the app. When that didn’t help, I cleared the system cache – also to no avail. Keeping in mind this also happens sporadically in areas other than when texting, any idea what is going on and how to fix it .. ??? — Wpfloor
Solution: Hi Wpfloor. We are yet to receive similar reports from other users so we think you might have an isolated case at hand. Since you’ve already tried the basics, we suggest that you do the more drastic step which is factory reset. There may be an operating system bug causing the problem. For the benefit of other readers, here are the steps on how to factory reset your S6:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Once you’ve factory reset the device, let it run for at least 24 hours without installing any third party app. This will help you determine later if the problem is due to a problematic app or not. If the issue returns even when there are no third party apps, that might mean that the updated firmware version running in your device may be poorly coded. If you can’t take the issue at all, you can try to flash the previous stock firmware version.
Problem 3: Galaxy S6 edge from Verizon can’t send MMS
I received an unlocked Samsung Galaxy S6 Edge that was a Verizon phone but I have a different carrier (Indigo Wireless). I can receive group messages and pictures via text. However, I’m unable to send a group message or a picture via text. I’ve had the phone at my carrier twice and most recently was told it could be because Verizon still have portions of the phone locked (even though I was told by Verizon that they don’t lock their 4G phones). Any insight or fixes? — Coleenmarie32
Solution: Hi Coleenmarie32. You’re not the first user to report problems with unlocked Verizon phones when used in other networks. Most of the time, issues such as yours are being reported. Unfortunately, it all boils down to what your carrier’s support team told you, that it’s due to a Verizon software.
Unlocking a phone does not mean the software in the device will now be totally open for modifications. On the contrary, nothing close to that happens. The software remains that of Verizon design and only the networking aspect is really modified. The problem is, Verizon phones, being of CDMA type, are hard to crack and only the barest of networking minimum are actually changed. In a lot of cases, if you use your unlocked Verizon phone in another network, MMS will either work partially, or not at all. We’ve already encountered a lot of cases wherein users from a number of carriers can’t use MMS at all. Since MMS use cellular network in order to work, there must be something in Verizon’s firmware code that prevents a third party network from working properly. This is one of the drawbacks of using an unlocked phone from another device. If you can’t live without your MMS, we suggest that you either get a compatible phone from your carrier, or switch to Verizon so you can use the full functionality of the device. We know that either of these is not ideal but there’s no magic software solution available for you.
Problem 4: Galaxy S6 can’t send text message after an update
After updating my phone this past weekend, I am unable to send text messages to anyone. I can receive text, send and receive calls and everything else works but I just can send the messages out. — Derek
Solution: Hi Derek. Try to check if your phone’s Message Center number is correct. It’s the message center that handles SMS traffic. If it’s not set correctly, you may be able to receive SMS but cannot send out. To check, here’s how:
- Open Messages
- Tap MORE.
- Tap Settings.
- Tap More settings.
- Tap Text messages.
- Tap Message center.
The message center number is usually configured automatically by the system but the update may have changed it for some reason. If you don’t know the message center number, try to Google it, or simply ask for it from your carrier.
If your issue won’t work after making sure that the message center number is correct, do a factory reset, then tell your carrier about the problem.
Engage with us
If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.
If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.