Galaxy S6 not making sound notifications when playing a game, can’t change ringtones, other issues

Hello Android users! We bring you another #GalaxyS6 troubleshooting post that covers sound issues reported to us for the past few days. We hope you’ll find this read interesting.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 can’t change ringtones

Ringtones not updating. Samsung Galaxy S6.

Hi, So about a week or two ago I changed a contact’s notification sound from my default (downloaded from Zedge), to another notification sound, also from Zedge. I’m trying to change it again now, however, after I select set notification from Zedge, it brings me back to my edit contact page which does not reflect the change. I tried with the ringtone, and same thing. I even deleted the other sound and now it’s stuck at detail again. So I go to my overall default sounds to go and change that, but same issue. I can no longer change ringtones the same way I have been for the last 2 years. Only differences I can think of is that I recently downloaded an app called Waze (like Google maps) and also a “soft keys home back button” accessibility thing because last weekend my phone got wet near the bottom, charger, audio jack and speaker. As a result my back button doesn’t work and sometimes my home button isn’t as responsive. Hence the accessibility keys. But that’s all. — Sophia

Solution: Hi Sophia. Because your phone is not set as most S6 devices are due to the limitations it now have, the reason for the problem may be anything. We also don’t know the full history of your device so we can’t say for sure what may be causing the problem. It’s good though that you mentioned you’re using a third party app (Zedge) in customizing your ringtones and sound notifications as that can be the key.

Wipe app cache and data

The first thing that you want to do is see if Zedge app has encountered an error. You can do that by wiping its cache and data. This will reset all settings of the app back to their defaults, which may fix the problem in turn. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Alternatively, you can attempt to uninstall, then re-install Zedge app and see if that helps. Doing it will achieve the same result as wiping its data.

Perform a factory reset

To check the possibility of an operating system glitch causing the problem, you’ll need to wipe the device via factory reset. This will force the phone to return all its software settings back to their defaults, potentially eliminating the bug causing the problem. Since there’s a possibility that another third party app might be the main reason for this trouble, be sure to install Zedge only after a factory reset. Once you’ve factory reset and installed Zedge, try to customize sound notification again and see how it works.

To factory reset your S6, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 2: Galaxy S6 speaker makes robotic sound

Hi. I’ve been looking everywhere trying to find a solution to this but it seems like I’m the only one with this problem. Whenever I am listening to music, videos or anything else, the sound on my phone is almost like a static sound, the voices/music turns into robotvoices almost. It’s only when I’m using the phone’s speaker/sound. Otherwise, it works perfectly fine on bluetooth/headset etc.

Have you had any other problems like this? I’ve tried resetting the phone and nothing works. Hoping for an answer that can help me! — Jostein Jacobsen

Solution: Hi Jostein. It’s possible that your phone’s speaker, which is a separate component inside, may be broken. The speaker works independently of the headset so if you only encounter static when using it but not when using a headset, the speaker is most probably problematic. To check, kindly do the following:

  1. Open the Phone app.
  2. Dial “*#0*#” (without the quotes).
  3. Tap Speaker.
  4. Listen to the sound. If the sound still includes static, that means that there’s a problem with the speaker. To fix the problem, you must let Samsung or a professional replace the part.

A bad speaker can’t be fixed by doing some software tweak. You’ll need to send the phone in so the phone can be repaired properly.

Problem 3: Galaxy S6 not making sound notifications when playing a game

Whenever I am playing a game, any game, and I receive a notification, such as text, phone call, email, or even if I get notification (ie. My research is done, or upgrade is done) from another game, then I lose all sound in the game. I am currently playing and the sound will not come back on until I close task the game I am playing and restart said game. It didn’t used to do this. Any help would be greatly appreciated. Thank you for your time. — Brian L.

Solution: Hi Brian. The BadgeProvider app which is responsible for allowing your device to receive notifications may be corrupted or buggy. Be sure to wipe its data to fix the problem. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for BadgeProvider app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap Clear Data button.

If the problem won’t go away after clearing the data of BadgeProvider app, be sure to also wipe the cache and data of the game apps you’re having trouble with.

If all else fails, consider doing a factory reset.

Problem 4: Galaxy S6 not making sound when playing media

Unable to hear callers unless speaker is on. unable to use the microphone except during calls and only on speaker phone. Media volume (YouTube, Facebook) does not work, but my alarm still rings. I’ve tried other alarm apps and none of those seem to work. Media saved to the device also has no sound when played through the phone. All functions work when connected to a Bluetooth headset or a car. Troubleshooting: Factory reset, cleared phone cache, issue persisted. Multiple Media and Alarm apps tested (I can’t wake up, wake me up free, preinstalled alarm app; Google Play, YouTube, YouTube music, Facebook, instagram, preinstalled media app) Bluetooth connection allows all functions to work through the Bluetooth device Headphones with and without microphone allows all functions to work NFC speakers allow music to play *No noticeable physical/water damage. *Speakers and microphone are receiving power. — Dave

Solution: Hi Dave. Your case may be similar to Jostein above so we recommend that you do our suggestions provided for him/her. We don’t think it’s a hardware issue though as you claim the speaker still works with alarms. The issue is most probably caused by an operating syste bug, or a poorly coded app. To check that, do another round of factory reset and see if speaker works fine when there are no third party apps installed. If it does, then that’s a clear confirmation that an app is responsible. To identify the culprit, you must install apps individually and observe the speaker after every installation.

 


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