Hello Android community! This troubleshooting article covers problems involving apps. As we only give suggestions depending on the circumstances mentioned in every description, this article does not cover everything that one must do for any app issue. One troubleshooting step for almost every app problem that’s not covered in this post is to clear an app’s cache and data. If you have an issue with a particular app only, here’s how to possibly fix it:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, look for the application and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application. Try to observe what happens after clearing an app cache first. If nothing changes, proceed with clearing the app’s data.
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Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S6 apps keep crashing, won’t load any app
Hi. Please help me find the problem. I bought a second hand Samsung S6. When i came home, i put all my details in and logged in to my Google account. All apps including original pre installed apps do crash after few seconds of use. I tried to wipe the phone but it did not help. Then i decided to root the phone and flash with custom ROM thinking that it will solve my problem but it didn’t. So i think that i wont solve this alone. Please help if you can. Thank you regards. — Matej Winter
Solution: Hi Matej. Android is a very complicated software environment and there are hundreds of thousands, if not millions, of possible factors that can go wrong at any time. The more apps you install in your device, the bigger the chance for an issue to occur. In general, developers try to minimize the chances of bugs from occurring by regularly updating their apps and operating system version. In some instances though, problems can still occur regardless of the expertise put into every system at play. Needless to say, a lot of things can lead to a crashing app issue. From time to time, things can become problematic resulting to random app crashes. Your case though is an exception and not the norm. If everything keeps crashing, that can suggest a deeper hardware issue than a mere operating system glitch. We’ve seen your case occur for devices with faulty storage and/or memory chip. A smartphone’s storage device can sometimes malfunction after a failed flashing procedure, or if interrupted while trying to install an app or operating system. A failed storage device means that some sectors critical to the operating system or bootloader may have become unreadable or corrupted, causing the phone to fail to boot, or in your case, load any app.
There’s no direct way to check this though. And since we don’t know the full history of your device, we can’t confirm if that’s what’s happening.
As far as troubleshooting is concerned, the most that you can do right now is to perform a factory reset and attempt to reflash the firmware. Since both of these troubleshooting steps have failed, there’s a good chance that bad hardware is to blame. We suggest that you contact Samsung so they can check the hardware for you.
Problem 2: Galaxy S6 apps are missing after phone was repaired
I have an S6. When I install an app on my phone it will say the app is installed but there’s no icon to open it up where all icons are supposed to be added to the home page of the phone. I had a battery issue and sent my phone to be repaired and when i got it back all previous app’s where gone and this became an issue. The person who fixed my phone says he finds nothing wrong with the phone; it’s a software issue. Please help me. I access all my banking apps and so forth from my phone. — JEROME JOHNSON
Solution: Hi Jerome. Have you tried to factory reset the phone yet? If not, try the steps below:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Factory reset will return all software settings back to their defaults. It’s the quickest and most effective way to return the original user interface of the device to its factory state. If the problem will continue even after doing it, you should ask the technician who did the repair what exactly he means by a software issue.
Problem 3: Galaxy S6 apps not working, stuck in boot loop
Galaxy S6. I may be texting or taking picture or attaching pictures to a text or surfing the internet and all of a sudden the phone will crash and shut down. Then it will go into a continuous loop of trying to restart on its own. If I plug it in to a power source it will finish the boot and stop the loop crash. Power seems to be 60 to 70% when most noticeable. I did notice sometimes when charging over night the next morning it will read like 77% instead of 100% but this is not always the norm. I have plenty of RAM space to my knowledge. Can you help? — Kevin
Solution: Hi Kevin. You may have an issue with the operating system in detecting the true battery levels. This sometimes occur when the phone has been up and running for a long time. Basically, what’s happening is that the software has become confused in reading the remaining energy in the battery. To re-calibrate Android and the battery, you must do the following steps:
- Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
- Turn the phone on again and let it turn itself off.
- Charge the phone without turning it back on.
- Wait until the battery says it fully charged to 100%
- Unplug the charger and turn the phone on.
- If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
- Unplug the charger the turn the phone on again.
- Use the phone until you drain the battery down to 0.
- Repeat the cycle once.
Recalibration of the operating system and battery can only do so much. If nothing works after doing it though, you must follow it up with a master/factory reset (refer to the steps above). Factory reset should also address any software issue (if it’s a software issue at all) that’s causing apps to crash.
If both solutions won’t help at all, there may be a problem with the battery. If it’s not a battery issue, motherboard replacement may be the last resort.
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