Galaxy Note 5 touchscreen not working when typing, other issues

Hello #GalaxyNote5 users! Welcome to our latest Note 5 article of the day. This post covers charging issues, power-related issues, and some screen troubles so we hope you’ll find it useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 won’t charge using Anker power bank

I have Note 5 that is not charging on my powerbank “Anker.” i am sure that the cable is fine and the power bank is fine because the power bank works fine with all devices other than mine and the cable too. The phone is charging too to the normal wall charger. Ten days ago i had replaced the socket (entrance) of the phone before that the phone was working fine with powerbank. now after i replaced it it it just works fine with normal charger but not with power bank. — Abdulrahman

Solution: Hi Abdulrahman. If your Note 5 charges normally via a regular wall outlet, we can’t see any reason why a third party power source such as an Anker power bank refusing to do it as well. As long as the charging port of a particular device works as expected, any power bank should be able to provide the same amount of current and voltage to it during charging sessions. We are not aware of any specific requirement in order for a power bank to work in a Note 5. We are also not familiar with the specific Anker power bank you have so there’s no way to know if it requires a certain hardware parameter in order to start charging a device. We suggest that you contact its manufacturer for more support.

Problem 2: How to recover app data when Galaxy Note 5 fails to turn on

Here is the problem I’m experiencing: Last night I was sending a text message… and the words kept being typed with each letter capitalized… so I went online to see if I could find a fix for that… and found a video that suggested going into the settings and changing the auto capitalization feature, which I did – and that worked. When I went to send the text… I got a message that said something like “text will be sent when service becomes available”. and there was a little spinning circle happening beneath the three messages I had typed and was trying to send….. And so I had tried turning the Wi-Fi on and off in the settings to see if that would help them send, but that had no effect…. So then since nothing else was working and the messages still would not send, I tried restarting the phone.

When I restarted the phone, it restarted the way it normally does, but got stuck on the T-Mobile 4G LTE screen. I tried to power the phone off but it would not turn off. Nothing happens when I press the power button…. I’ve tried pressing the volume up button and the home button and then the power button as was suggested in a fix-it type of video I found online… and doing this produced no effect.

I am very worried about losing the data on my phone. I have information stored on the phone that is not backed up that is very important to me. Can you please help me to fix the problem without having to lose the data that is stored on the phone?

And if it can’t be fixed without losing the data (what I want to recover is the info I typed into the Notes app on the phone), is there anything I can do to retrieve this data or protect it from being lost? I am so worried about this right now. Thanks for any help you can offer. — Shayna

Solution: Hi Shayna. If the problem won’t go away when you press and hold the Power and Volume Down buttons for 12 seconds, also known as soft resetting, then we’re afraid you’re going to have to do more drastic solutions such as a cache partition wipe, factory reset, and/or flashing.

As far as data recovery (of your Notes app) is concerned, the result depends whether or not the problem can be fixed by a cache partition wipe, or if the Notes app is backed up in a cloud server somewhere. Some apps have like Samsung Memo can be set to automatically create a copy of itself as long as you’re logged in to your Samsung account, and that the app itself is set to upload data (sync) on its own. If your Notes app does not have cloud service support, which means that all its data and information are stored in the phone’s memory only, then you’ll most likely end up losing them.

Protecting the Notes app and its data can’t be done if your phone won’t boot normally. If it remains stuck in its current predicament after wiping the cache partition, those data are gone if you’ll factory reset, or reflash the firmware to use the device the again.

To see if you can make the phone to work without losing your data, here are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 screen keeps flickering, overheating issue

Problems started when screen suddenly went white several days ago on my Samsung Galaxy Note 5. Then when the phone was charged up, the Home screen came back on but it was flickering and the apps did not work if pressed. It now goes back and forth from white screen to lines to flickering home screen. I can hear phone calls coming in and all the proper beeps for messages and emails. I recently had the screen replaced because it was dropped. Also I needed to free up the memory but I never got a chance to do it. It gets very hot when put on the charger. The repair person said he replaced the battery but maybe it was one that he had because it was not in a package. Has a new micro sdhc card in it. — Lstoic123

Solution: Hi Lstoic123. Flickering and unnatural lines on screen are usually indicators of a malfunctioning display so the most likely problem lies on the screen assembly only. Since there’s obviously no software fix for a display problem like this one, you should bring the phone back to the shop that initially replaced the display so it can be checked again. You’ll most likely end up replacing the current display so good luck with that.

Problem 4: Galaxy Note 5 touchscreen not working when typing

I have a Samsung Galaxy Note 5. For some reason, i can no longer type the number “1”, or the letter “q”. At first, I thought it was an issue with the Samsung Keyboard, so I installed another keyboard from Google Play; however, I still couldn’t type either symbol, even with the new keyboard. Now I’m wondering if the real problem is my touch screen. I can’t do a soft reset because I can’t remove the battery on this device…or if I can, I don’t see or know how. Is this a problem that I can fix on my own? — Staci

Solution: Hi Staci. If you suspect that it’s a touchscreen issue, you should be able to verify if that part of the display is working or not by accessing the service menu. Here’s how:

  1. Open the dialer or phone app.
  2. Type in “*#0*#” (without the quotes).
  3. Tap Touch.
  4. Run a line on the portion of the screen where the characters you’re having problems with are usually located. If that part won’t show a black line when you touch it, that’s means you have a digitizer problem. Otherwise, it may simply be an app or operating system glitch.

A digitizer problem can’t be fixed on your end so you’ll have to send the phone it so it can be replaced.

If the digitizer is fine though, you’ll need to do further software troubleshooting like factory reset to fix the problem. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


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