Galaxy Note 5 screen discoloration issue, keeps running out of storage space after update

Hello #GalaxyNote5 users! Today we cover three Note 5 problems that usually result to repair or needs the intervention of Samsung or a third party service center. As the nature of the issues show, a lot of average users won’t be able to fix them on their end. We hope that this material will be a good lamppost for those wondering what to do with their devices having similar troubles.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 screen discoloration issue, screen has purple discoloration

Hi. My Note 5 has developed this “bleeding/purple” screen. The phone was not dropped or under any pressure and has always been kept in a secure case. I bought the handset from a mobile phone shop who offered store warranty and not Samsung warranty as this phone was never released in the UK. The store owner also has refused to acknowledge any “bleeding screen issues” with the note 5 and has refused to replace the screen. Initially there was a small purple spot on the left hand side of the screen. After closing the phone and checking it again the next morning the purple spot grew bigger and bigger and now the entire screen is covered with a dark shade of purple. Please advise. Thanks. — Ahsan

Solution: Hi Ahsan. We’re not sure if we imagine your “bleeding screen’ issue correctly but if what you mean by that is severe unnatural discoloration of the screen, then we’re afraid the only solution for it is repair. Try to see if the screen works normally in alternate modes (Recovery Mode or Download Mode). If the condition persist in any of these modes, you must replace the screen. That’s a screen problem and unless you have the electronics knowledge, tools, and replacement component to repair it yourself, you better let a professional do it for you. Changing or tweaking the software won’t fix a broken screen so there’s no point in attempting to do anything on your level except the steps on how to boot to alternate modes below.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Problem 2: How to unlock Galaxy Note 5 with Factory Reset Protection

HELLO. I HAVE RECENTLY ACQUIRED A SAMSUNG GALAXY NOTE 5 THAT WAS PREVIOUSLY OWNED BY MY NOW DECEASED BROTHER-IN-LAW.  MY SISTER HAS AN IPHONE AND SO SHE GAVE ME HER DECEASED HUSBAND’S FAIRLY NEW PHONE THAT NEITHER ONE OF US CAN FIGURE OUT HOW TO GET PAST THE PATTERN LOCK. NOR DO WE HAVE A CLUE AS TO WHAT HIS GMAIL ACCOUNT INFORMATION IS ASSOCIATED WITH THIS PHONE. MY SISTER WAS AWARE OF JUST ONE E-MAIL ACCOUNT THEY BOTH SHARED?  I SAW THIS WEB SITE AND WELL I THOUGHT I’D AT LEAST TRY. THANK YOU FOR YOUR TIME. — KIM FORD

Solution: Hi Kim. Starting with Android Lollipop (Android 5), Galaxy phones has been fortified further from unauthorized access by Samsung and Google by locking it after a user has entered a few times incorrect Google account credentials. This additional security layer is called FActory Reset Protection. Basically, a user must enter the Google account username and password after a factory reset on the device has been performed in order to access it again. While this security feature does work to deter thieves from accessing stolen devices, it also does  create a headache for legitimate users who may have forgotten the registered Google account. Unfortunately, there’s no easy to bypass Factory Reset Protection. In order to gain access to the device, you must do the following:

  1. Reset the Google account password. It can take up to 24 hours for the password reset to sync or take effect in the device. After 24 hours, you can try to log in to the device again. However, if the phone’s internet connection (mobile data or wifi) are not enabled on the device, there’s no way the sync can happen.
  2. Send the device, together with the proof of purchase, to an authorized Samsung service center. Samsung has a special tool to bypass Factory Reset Protection.

Problem 3: Galaxy Note 5 keeps running out of storage space after update

Hi! I have a Note 5 that, for some unknown reasons, has used up almost all my memory, despite not having many apps or files like photos, downloads, music etc. It says “other” has used 31.72 worth of data.

Im wondering if I have links from websites on my main home screen does that use up space on my phone? If I erase them will it open up more space on my phone? Ever since I’ve done the last 2 updates and they’ve taken up a ton of room in a short time. I’ve had 8GB & 16GBs before & not used up all the space/memory in 2 years. I have to constantly erase files data if I get any so the phone works.I feel as though the updates are what caused most of this. Im wondering if I erase any links I’ve added to the homescreen it will free up space. Thanks! — Lisa

Solution: Hi Lisa. Neither links nor updates can take several GBs out of your Note 5 to seriously cause space shortage. The files under “other” can be anything. It can also be caused by a software glitch so if the problem occurred you’ve installed updates, you must do two basic software troubleshooting — cache partition wipe and factory reset. For reference, below are the steps on how to do each one:

Cache partition wipe

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Factory reset

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If both of these solutions won’t fix the problem, there must be a problem with the phone’s eMMS Nand chip, also known as the internal storage device. Unfortunately, that also means it may have to be replaced at the best. Please contact Samsung so they can help you with the repair process.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.