Like any other smartphone, the #GalaxyNote5 can encounter texting problems from time to time so this post is meant to address some of them. This post covers 5 SMS and MMS issues reported by members of our community. Hopefully, you’ll find our solutions effective.
If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy Note 5 not sending all SMS and MMS to multiple recipients
Hello. I’m writing in regards to my Samsung Galaxy Note 5. I have been having problems with my contacts not receiving my SMS/MMS messages. One day they will have no problem receiving my messages, other days they will get some, and not get some, which both parties are becoming quite frustrated with! The messages always show as sent on my end. It really just depends on the day, and as far as I know I’ve done nothing to make this happen (no setting changes or resets to anything, I’m not a very phone savvy person so I don’t play with my phone much). Is there anything I can do to fix this problem? Thanks! — Amy
Solution: Hi Amy. If the problem happens intermittently and all messages on your end show as sent, we don’t think there’s anything that you can do in your device to fix it. As issue like this is more likely due to network service-related problem. Instead of finding ways to troubleshoot your device (which there are none), you should instead press your carrier to help you narrow down the possible causes. If multiple contacts on different networks are reporting the same trouble with your messages, there may be a problem stemming from your carrier’s network.
SMS and MMS passes through your network’s system being they’re sent to their recipients so the problem may be with your network not sending all your messages all the time.
Problem 2: Galaxy Note 5 keeps showing persistent unread text message notification
Samsung Galaxy Note 5, showing one unread text message when there is none. Have seen the posts about clearing data on badgeprovider. However I am a weenie and when I hit the button it gives me the warning that all files, settings etc will be deleted, I’m afraid to do it. Will clearing data on badgeprovider get rid on my texts ?
Also not tech savvy. I have no idea what version I’m running. Sorry. — Lorie Brophy
Solution: Hi Lorie. BadgeProvioder app is one of the default apps in Android that alerts users of new things that they may want like new versions of apps, new missed call alerts, new messages, among other things. Clearing its data will not delete your messages though so it’s good way to kick off your troubleshooting. Just to be on the safe side though, we suggest that you back everything up including your messages using Smart Switch.
To wipe the data of your Note 5, follow these steps:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, look for the application and tap it.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application.
If the problem won’t go away after you’ve wiped the data of BadgeProvider app, be sure to also clear messaging app’s data.
Finally, if that won’t work either, don’t hesitate to do a factory reset. Here’s how:
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
- After the reset is complete, highlight Reboot system now and hit the Power key to restart the phone.
Problem 3: Galaxy Note 5 can’t send large files via MMS
Galaxy Note 5 (AT&T) have hard time sending picture messages. Particularly large files say over 5mb. They will start to download then fail. If I click the ! Next to the message it will attempt to retry the download but will fail again. Is it a problem with the sender phone not compressing the file or the receivers phone? It happens both ways on both phones. S6 and Note 4 did not have this problem. — Ronnie Caggiano
Solution: Hi Ronnie. As far as we know, AT&T normal limit for regular MMS is 1MB. This means that any file bigger and sent as MMS will either be compressed further by the network, or won’t be transmitted at all.
We’ve heard of some AT&T users being able to send up to 10 MB of file size via Advanced Messaging feature (this is labelled Enhanced Messaging in most international version of the Note 5). We don’t know the details how to enable Advanced Messaging for AT&T devices though so you must talk to your carrier about it.
Problem 4: AT&T Galaxy Note 5 receives low resolution photos via MMS
Hey, husband just got the Samsung Galaxy Note 5 and we both have had iPhones with AT&T for years. When he sends me pictures they are either grayed out or the image is distorted. I have changed my settings for his contact so we are texting with MMS and he is able to receive and send texts to my iPhone with no problem, but sending picture or videos are distorted (most of them you can’t even make out what the pic is). Please help !! — Casey
Solution: Hi Casey. As mentioned above, carriers limit the size of files sent via regular MMS to 1MB, which means that photos and videos with original file size greater than 1MB may be modified (compressed). File compression however comes at a cost in terms of resolution. This means that compressed photos and videos will likely lose a lot of pixels here and there, resulting to “distortion” or pixelation.
As per AT&T’s official online document:
The AT&T mobile broadband network delivers picture, video, or audio messages of up to 1MB:
- Larger media file attachments are compressed before sending to keep the message size below 1MB.
- The maximum size for sending and receiving picture, video, or audio messages is also dependent upon the recipient’s device and the limitations of other carriers’ networks (e.g., other carriers may have a lower message size limit than AT&T).
If both devices (yours and your husband’s) have mobile data subscription, we suggest that you avoid using SMS and/or MMS in sending photos and videos. Instead, get used to utilizing more advanced messaging platforms like Facebook Messenger app or Google Hangouts as they have way more capacity in transmitting photos and videos in one go. Not only will you save some dollars by not paying for MMS but you’ll also be send and receive the original resolution of photos and videos. This means that if your husband sends a 30MB video, you’ll definitely get the same quality video in your phone.
If you think using MMS is the only way to go for both of you, we suggest that you talk to AT&T for additional support.
Problem 5: Galaxy Note 5 MMS are sent in parts and not as whole message
I have AT&T and for the past couple weeks, when I send a picture, the recipient either doesn’t receive it or it comes in split in half or jumbled up. I have the mobile data always turned on, but not the Wi-Fi as I have the unlimited data plan. I restart my phone or turn it off and then back on and that sometimes helps, but I don’t want to do that all the time. It’s very annoying. Any suggestions? Oh, and I don’t know which android version I have. — Jennifet
Solution: Hi Jennifet. Your messaging app’s MMS setting may be set incorrectly to Restricted. Make sure that it’s not set to automatically chop long messages up to parts by doing the following steps:
- Open Samsung Messages app.
- Tap MORE icon at the upper right hand side.
- Tap Settings.
- Tap More settings.
- Tap Multimedia messages.
- Tap Set restrictions.
- Select Free.
The steps above are only applicable if you’re using the stock Samsung Messages app. If you’re using other messaging app, there may be a similar setting to achieve what we want to do here.