Galaxy Note 5 can’t print using email app, volume can’t be adjusted after an update, other issues

App problems are constant reminders that Android is far from perfect. Android users will never be free of them. Majority of app problems though are minor annoyances so fixing them can be relatively easy. In this #GalaxyNote5 post, we bring you some issues about this device and their solutions. We hope you’ll find this a good read.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 can’t print using email app

Note 5 does not print emails from within an email app. After pressing / choosing print button, the print dialog box ‘briefly’ comes up then quickly goes away – I have no chance to make any kind of a selection, etc. Note: I have a HP Officejet Pro 8600 all-in-one. My Android is running Nougat 7.0. Is there some kind of spec specially email app that’s required or can’t this be easily done? I am at a loss to do this. I am technical in nature, so feel free to provide technical details. Is this a known bug? Your help is appreciated. — Dkowal

Solution: Hi Dkowal. If you’re having an issue with stock email app, that is the pre-installed one from Samsung, then it must be buggy. We can confirm that the print functionality of this email app is working wirelessly. We tried our own Note 5 with our old, low-end printer  (HP Deskjet 3635) and it works flawlessly. That said, we suggest that you simply do the generic software troubleshooting such as clearing the email app’s cache and data, using another email app (like Gmail), or wipe the phone with factory reset.

Wipe app cache and data

To clear an app’s cache and data, kindly do these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Use another email app

Remember, if wiping the cache and data of the current app won’t make a difference, consider trying another email app. Gmail app works like a charm with both HP and non-HP (Epson) printers so far in our end so there’s no reason that it won’t work with yours too. Print functionality is hardly ever modified even when using custom ROMs, or during rooting, so unless there’s another unknown bug caused by a third party app involved, it should work

Verify if third party app is causing the problem

Apps are the lifeblood of smartphones. Unfortunately, not every app is built in the same manner or quality. Some may be built shoddily, resulting to incompatibility and significant problems with other apps. Since we assume that you’re using the stock email app, you can try to restart the phone to safe mode to see if our suspicion is correct. Samsung email app should work fine even when the device is booted to safe mode. If you can print when the phone is booted to safe mode only, that means that another app is preventing print functionality from working in normal mode. To restart your Note 5 to safe mode, kindly follow these steps:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Wipe the phone with factory reset

Factory reset should be the drastic option for you if all the suggested steps above won’t fix the problem. Be sure to create a backup of your irreplaceable files before doing it.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option Yes — delete all user data and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 2: Galaxy Note 5 app volume can’t be adjusted after an update, won’t boot to Safe Mode or Recovery Mode

Update 2 days ago on my Galaxy Note 5. Now I cannot control the sound in streaming videos Netflix and Amazon Prime. The volume bar shows up for a bit when the earphones are unplugged. Then you cannot see it again to adjust the sound. Tried the recovery mode will not start up in safe mode or recovery. Using the power, volume up and home button. Nothing is working as it did. Very fustrating. Any help? Cannot even do power + the lower volume to clear battery. Help! — Robertgdavis1

Solution: Hi Robertgdavis1. We can’t say for sure what’s happening with your device but it looks like it’s in serious trouble. Not being able to adjust the volume of apps can only be one of the manifestations of the problem, which we think is software-related.

If you’re positive that you can’t boot to Safe Mode or Recovery Mode at this time, then the only options for you includes the optional flashing or bootloader and/or firmware, or phone replacement. Although there may no longer be a need to reflash the bootloader, which may had been corrupted at this time, we recommend that you try to flash the firmware. Try not to use custom ROM/firmware. Stick to official software version from your carrier. If your Note 5 is currently running Nougat, try to flash the previous Android version.

Try to find a good flashing guide for your specific phone model via Google. We don’t provide flashing guides so you’re on your own from here. Keep in mind that flashing is a delicate software modification which can lead to serious problems if not done right. Do it at your own risk.

If you’re not confident about flashing the software yourself, contact Samsung or your carrier so they can provide you options including phone replacement.

Problem 3: Galaxy Note 5 microphone not working during calls

Hi. I have a Samsung Galaxy Note . I’m having problems with my microphone when trying to talk to others when they call me or when I call them. I can hear them with no problem but they cannot hear me. If I turn on the external speaker while on the phone, they can hear me fine. The microphone also does not appear to be working for Google either. Is this a setting or an app related issue? — Mike

Solution: Hi Mike. Microphone and speaker are two different hardware components and it’s possible that one may work even if the other is defective. Unfortunately, when it comes to microphone issue, there’s no setting or option to modify its sensitivity or how it picks up sound. It either works or not. To see if it does work at this time, consider recording your voice using Voice Recorder app or any app that’s capable of saving audio. If your recorded voice is faint, or you’re having a hard time hearing it, that’s a clear indicator of a bad microphone. Contact Samsung or your carrier so they can repair or replace the phone.

Problem 3: Galaxy Note 5 can’t load NBA 2K17 app

Hi sir. I just want to ask if there is another version of NBA 2k17 that will work on my Note. The earlier version has the same problem. i just think that it would work if i update the version but after all, the problem still exist. It says nba 2k17 has stopped while i’m opening the app. i already have the OBB file that moves under sdcard/Android/obb. Can you suggest me any idea for that problem? Thanks. — Romeo

Solution: Hi Romeo. NBA 2K apps usually work with flagship phones such as Samsung’s Galaxy S and Note 5 lines. If it won’t load in your Note 5, then there must be some compatibility issues preventing it from working normally. We suggest that you contact the app’s developer for more support. If you’re getting an error when loading the game, be sure to also mention that in your query so they can easily diagnose the problem.

Problem 4: Galaxy Note 5 Facebook, Hangouts, Snapchat apps work poorly after an update

Since updating my phone, my Facebook app doesn’t work very well. The newsfeed doesn’t refresh to the most recent. If I go to most recent, then it will update, but after scrolling through a few posts, it shows posts from 24 hours ago. So it only shows a few recent ones then shows really old ones again.

Also, when trying to search someone or a page on Facebook, a lot of times it says “cannot connect right now.” I’ve never had this before. It also does it if I click on a link or article that is posted on facebook. It talks about my internet connection, but I’m at home on my wifi, like I usually am. My husband has the exact same phone and has the app and his doesn’t do this. My Snapchat takes forever to post my pics/videos or sometimes doesn’t post/send them at all.

It also takes a long time to send pictures over Hangouts. All of this started happening after the update. I never had these issues before. — Tara Barton

Solution: Hi Tara. That you seem to be having connectivity issues with your apps may be an indication that it’s a system-wide problem. We suggest that you do two things — cache partition wipe and factory reset.

Here are the steps to clear the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Wiping the cache partition helps ensure that the system cache, which can sometimes get corrupted after an update, remain fresh. If this cache gets corrupted or outdated, there may be a noticeable delay in loading apps. In some cases, it can also cause some apps to fail to load, behave erratically, or perform slowly.

If wiping the cache won’t fix your issues though, don’t hesitate to factory reset the device. Refer to the steps above on how to do it.

 


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