How to fix your Samsung Galaxy A5 (2017) with “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Gallery has stopped” on your Samsung Galaxy A5 is actually telling you about the built-in multimedia manager that crashed for some reason. While it may appear like it’s just an ordinary app problem, we have encountered similar errors in the past wherein the problem is actually rooted in the firmware since the Gallery app itself is a built-in applications. Just by having this error alone doesn’t tell us what the problem really is that’s why we need to troubleshoot.

I will walk you through in troubleshooting your Galaxy A5 that’s plagued by this error message and we’ll look into each possibility so we can rule them out one by one until we can determine what the problem really is. This way we can try to formulate a solution that might fix it for good or get rid of the error message. If you’re one of the owners of this phone and are currently bugged by this issue, continue reading below as this post may be able to help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot Galaxy A5 with “Gallery has stopped” error

We will attempt to fix this issue step-by-step so that it would clearer for us what it is all about and why’s the Gallery app the one that keeps crashing. Our troubleshooting will, of course, be centered on the app itself but it will be safe for both your phone and your data. That being said, here’s what I suggest you do about this problem…

Step 1: Clear the cache and data of the Gallery app

Since the error specifically mentions the Gallery being the app that crashes, it’s logical to go after it first and foremost. It’s a built-in app so you cannot just remove it from your device to get rid of the error. The best thing you can do about is to clear its cache and data but don’t worry, none of your pictures or videos will be deleted when you do so…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this procedure, try to open the Gallery to know if it still crashes and if so, then move on to the next step.

Step 2: Run your phone in Safe mode

Running it up in Safe mode won’t fix the problem but it will give you a clearer idea if the error is triggered by a third-party app or not. In safe mode, all third-party apps are temporarily disabled so if the error doesn’t show up, it’s clear that one or some of the apps you downloaded is causing the problem. Here’s how you start your A5 in Safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

After the phone has entered this mode, try to open the app to trigger the error. Assuming the problem is fixed, then you need to find the apps that cause the problem and try to reset them first and if that won’t work, then you need to uninstall them one by one and reboot your phone in normal mode to confirm if the problem got fixed.

However, if you don’t have a suspect yet, you should try updating the apps that have available updates as it might be just a compatibility issue…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

And here are the steps on how to reset and uninstall apps on your Galaxy A5.

How to clear apps cache and data on Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

How to uninstall apps from your Galaxy A5

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

If the error, however, still shows up even in safe mode, then you have no other choice but to reset your phone.

Step 3: Backup important files and reset your phone

This is your last resort but most of the time, this kind of problem can be fixed by a reset. However, you need to make sure you make a backup of your important files and data as they will be deleted. And since there’s an added security layer on your phone, you also need to disable the Factory Reset Protection just before you reset it.

How to disable Factory Reset Protection on Galaxy A5

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.

How to reset your Samsung Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You may also reset your phone from the Settings menu if you like…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

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