Fix to Galaxy S7 app notifications not working issue, My Files app keeps crashing, other apps issues

Hello Android fans! We welcome you to another #GalaxyS7 post this day. In this one, we answer some app-related problems so hopefully this will be of use to you.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Fix to Galaxy S7 app notifications not working issue

My phone will not send any notifications even though notifications are turned on. I checked the settings both in the apps and on the applications manager. They’re set to on with volume. I used to get notifications and they’ve mysteriously stopped for 2 weeks. Reinstalling apps doesn’t work. Soft reset doesn’t work. I thought the problem corresponded with using max battery saver, since that mode always messes up my settings, but I’ve had this phone 6 months and the apps haven’t just stopped notifying until now. When I go into apps I can see there are lots of notifications that never came through. Most apps it’s a minor inconvenience, but lack of notifications from Gmail is getting me into hot water at work! System notifications still work. Lookout works and Dropbox. Ironically Nextdoor is the only app that notifies, everything else has completely stopped giving notifications despite settings saying they’re on. — Eeeek234

Solution: Hi Eeeek234. We’re not aware of any bug that causes your problem after using max battery saver feature so this may be isolated. If you are positive that you’ve properly configured every app in question to give out notifications, there are a few things that you must check. Let’s go over each of them quickly.

Do not disturb. Your Samsung device allows you to put a blanket block on all notifications in one fell swoop with Do not disturb feature. Do not disturb lets a user disable all types of notifications from all types of events except for your nominated exceptions. However, in a lot of cases, many users fail to turn it back off after using it for some time. If you think you used this feature before, be sure to turn if off.

  1. Open Settings
  2. Tap Notifications.
  3. Scroll down and tap Do not disturb.
  4. Make sure that slider is on the left to turn it off.

Reset app preferences. Since you’re having a problem with multiple apps, we suggest that the next step in your troubleshooting ladder is to ensure that you return all apps to their default state. This can be done easily by resetting your devices app preferences. Reset app preferences will affect:

  • all disabled apps (apps will be enabled back on)
  • blocked app notifications (notification blocks will be removed)
  • default apps for actions (selected default apps will reset prompting you to select another default app later on)
  • background data restrictions for apps (apps you selected to not use data in the background will again be permitted to consume data)
  • any app permission restrictions (apps you’ve customized not to access certain information in your phone will be granted access again)

Reset app preferences, in a word, will make all apps work in their default state, hence notifications should work again.

To reset app preferences, follow these steps:

  1. Open Settings
  2. Tap Advanced.
  3. Tap More options in the upper right hand side.
  4. Tap Reset app preferences.
  5. Tap RESET.

Boot to safe mode. Should the issue remain at this time, the next step for you is to see if a third party app is overriding all the changes you’ve done so far. You must restart the phone to safe mode to do this. Safe mode blocks third party apps and services so if the problem won’t happen, you bet one of your apps is to blame.

Below are the steps on how to boot to safe mode:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  5. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Wipe the phone via factory reset. If you’ve reached this part, that means that you need to do a drastic step. Be sure to back your important files up before wiping the phone.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 2: Email app folder in Galaxy S7 is missing in PC

My exchange Mail app features a slide right, select “Move” and presents a folder labeled, “Pending for Folder.” I can’t find that folder on my synced Outlook on my PC. I would like to go into Outlook and access those emails and move them to other folders while on my PC. How can I sync the “Pending” folder with Outlook? — Barry Gordy

Solution: Hi Barry. Features in one platform like Android are not automatically ported to another platform like a Windows machine or an OSX Mac. If you’re running the same app in your phone and in your PC but that certain feature is missing, there’s a chance that the PC version does not support it. Please contact the developer of the app for first hand information.

Problem 3: Galaxy S7 My Files app keeps stopping, crashing

Hi. I have a brand new Samsung Galaxy S7, not even a week old. I put my old memory card in and was working fine. But today when I went to open ‘my files’ it says my files has stopped and then when i try open it again it tells me my files app keeps stopping close app. Why is this happening and how do i make it work again? — Keonie_xo

Solution: Hi Keonie_xo. There probably is a bug in the app. To check, turn the phone off, remove the SD card, and try the app again. If the cause of the problem is the SD card, My Files app should work fine. If the app continues to behave erratically after restarting the phone and removing the SD card, you can wipe its cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the app in question and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 4: Galaxy S7 Messenger app won’t open videos or photos

Hi! I have a question. It is about the Galaxy S7 and the compatibility it might have with the messenger app. Since Android 6.0, i noticed that the phone wouldn’t play videos sent through this app. And also, it won’t open some pictures that friends would send me. For example, i would be able to see the thumbnail but when i tap on it the screen will turn black instead of showing the picture. — Euleraliaga2014

Solution: Hi Euleraliaga2014. We’re not entirely sure if you’re referring to Facebook Messenger app or to an entirely different app. If it’s a Facebook Messenger app, we can confirm that it’s definitely compatible with the Galaxy S7. We use the app ourselves in our own Galaxy S7 devices without problems.

In general, troubleshooting steps for any app are similar so you can do the same set of steps everytime. These are things that you should do:

  1. wipe the cache partition (steps provided below).
  2. make sure to install Android and app updates
  3. Wipe the app’s cache and data (steps provided above)
  4. Remove then reinstall the app.
  5. perform a factory reset

To wipe the cache partition, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

 


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One Reply to “Fix to Galaxy S7 app notifications not working issue, My Files app keeps crashing, other apps issues”

  1. Hi,
    I have an s7 edge about a year old. I updated the sostware and cannot find the Application Manager anymore.
    Can you help?
    Thanks,
    Graham.

Comments are closed.