How To Fix A Galaxy S3 That Won’t Turn On [Troubleshooting Guide]

galaxy-s3-wont-turn-on

We receive hundreds of emails each week from our readers reporting–many actually complain–about the problems they encountered with their phone. In one of the emails, our reader, a Samsung Galaxy S3 owner, said his phone was fully-charged but about an hour later, he found it turned off. The worst part is, he couldn’t power it on.

What happened? Well, even Samsung engineers couldn’t answer that question without performing some troubleshooting procedures.

In this post, we will attempt to troubleshoot the phone exhausting all possible ways to bring it back to life.

Before we go any further, I just want to say that you can tell us your phone-related problems. We will find appropriate solutions for you for free. This is what we do and we are happy we’re doing it. You can post your problems on our Facebook page, I’m actively answering questions there. Please follow us on Google Plus. For those who prefer the traditional way, you can send us your questions via this form. It would also inspire us to do even better if you shared our articles with your friends who might also have problems with their phones.

Troubleshooting Steps

Step 1: Hit the Power button – yes, please do. This is the first thing you should do when troubleshooting a problem like this. Don’t just do it once or twice but do it many times just to make sure that there is indeed a problem with the powering on of the phone.

Step 2: Remove the battery and hold the Power button – yes, I’m serious. Actually, somebody told me I was a fool when he saw me pull the battery out of his phone and hit the power button. He said, there is no way I can turn the phone on without the battery. That’s true, but we’re not actually trying to power on the phone at this point. Rather, we’re trying to drain electricity stored in electronic components inside the phone. After this, place the battery back and hit the power button again. If the phone stays dead after that, proceed to the next step.

Step 3: Boot to Safe Mode – to rule out the possibility of a third-party application preventing the phone from booting up normally, you need to boot it to Safe Mode. It will run on pre-loaded apps and nothing else. So, if it were an app causing the problem, you would know by doing this.

  1. Press and hold the Power button.
  2. Immediately after the Samsung Galaxy S3 screen appears, release the Power button then press and hold the Volume Down key.
  3. The phone would restart and the Safe Mode text will be visible in the lower-left corner of the screen.

Consider yourself lucky if you can go this far. If this is the case, then you can commence the search for the rogue app and uninstall it. Start your search from the most recent installation. The rule of thumb is to disable suspected apps first and attempt to boot normally. The problem has already been fixed at this point.

In case you cannot boot to Safe Mode, proceed with the next step.

Step 4: Boot to Recovery Mode and wipe cache partition – booting to Recovery Mode can be already be considered a desperate measure yet it is not a guarantee you can fix the problem. In fact, there is no guarantee you can even boot to this mode. But try to follow these steps:

  1. Press and hold the Volume Up, Home, and Power buttons.
  2. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  3. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  4. The phone will reboot automatically after the cache partition was wiped out.

At this point, if you can’t boot to Recovery Mode no matter how much you tried, then we have already narrowed down the problem. It’s either your battery is totally busted or your phone’s Power switch has a problem.

Step 5: Try a different or new battery – borrow from a friend or just buy a new battery so you can test if it was really the battery that caused the problem. If you bought a new one and you found out it wasn’t the battery, at least, you now have a spare. Of course, make sure the battery is compatible with the Galaxy S3 and make it a point to fully-charge before using it. If your phone powers on after a battery swap, then problem solved.

Step 6: Seek help from a technician – in case you’ve tried a different battery and the phone still refuses to turn on, it’s time you brought it back to the store or to a shop where it can be physically check thoroughly. If proven defective by a technician, a replacement unit may be provided for you of it could be repaired. I have a suspicion it’s a Power switch issue especially if the phone don’t respond when you pressed it.

I hope this helps.

Having problems with your phone that won’t turn on?

We can help you troubleshoot. We already published troubleshooting guides for the following devices:

Phone Won\'t Turn On Troubleshooting

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80 Replies to “How To Fix A Galaxy S3 That Won’t Turn On [Troubleshooting Guide]”

  1. The S3 begins to power down goes black, then begins vibrating ever 4-5 seconds. Pulling the battery and reinserting in a few minutes and it resumes the cyclic vibration. Pull the battery for a few days drains the power and it will start up normally. Any better temporary fix? What’s the permanent repair needed?

  2. My battery was about to die, already with a bump but working.
    Changed it for a new one and had some charge already. I kept using the phone to let it drain and recharged for 8 hours as indicated. When I drained it and started charging, the battery icon in the screen kept showing for a second, and then the phone kept restarting. I took the battery out and tried to charge again, from a different charger or from the computer. Now there is not any response whatsoever. I did all what you indicated, but the phone is dead with a new battery. I hope you have some more ideas.
    Thanks

  3. I have the same problem as Michelle. I have Samsung Galaxy S3 Neo. I had to turn it off the other day, when I turned it on, there was no signal, I got some kind of display message asking for admin access. Thought I need to restart, when I did so, the phone powers on, stops at the SAMSUNG logo wording, the blue light is on. The battery doesnt seem to be a problem. I did the ‘Boot to recovery mode and wipe the cache partition’, rebooted, nothing helped. I have all the contacts and important data, never synched with Google for fear of leaking data. Dont want to lose data, is there a way to get the phone working or atleast to take a backup of the phone data. Not sure if Bello, Michelle and others were successful in recovering their phone/data, if you did, can you please share it on this forum.
    Can anyone else suggest what else can be done to recover the data atleast.

  4. Hi folks, my samsung galaxy s3 will not start up. I cannot get it into any recovery mode. It will show the SAMSUNG GALAXY S111 I9300 logo but nothing more. What would you suggest? Thanks

  5. After much experimentation, I have found the secret that the sadistic engineers built into this phone. The power button must be pressed for exactly 873 milliseconds to display the menu of power options. If it is pressed for 872 milliseconds or less, the screen will simply blank and the phone will still be on. If it is pressed for 874 milliseconds or longer, the phone will reboot.

  6. My Galaxy S3 was being slow so I shut it down to clear the cache, and afterwards it wouldn’t power back on. It goes through all the normal logos and then gets stuck on the last Samsung screen forever. I’ve switched the battery and looked at a few different troubleshooting pages but nothing has helped. It won’t let me boot to safety mode. Any suggestions? If it’s avoidable I’d rather not do a factory reset, but I will if nothing else works.

  7. Hi, i have been having problems with my Note 3 for a while, goes off when i use the flash, or when battery dies and phone goes off I cant get it back on, and phone freezes sometimes and and i have to remove battery to get it back on. But always if i couldn’t get it on, i put it on charge and then i get it on. But not today. It is charging while off, its on 100% now, but when i put it on it starts up get as far as the Samsung icon, blue light is on, but goes no further, and i waited a loooong time. I also tried doing the safe mode and recovery mode thing, doesn’t work. I know that my phone needs a software update for a while now, but it didn’t want to do the update, i was going to do the update via my pc today after i finished backing up my phone, had to do that manually, but now i cant get it on to continue. I cannot factory reset, too much important data on my phone still that i cant afford to loose. I have tested the battery at a Samsung branch last week, they say my battery is perfect. I couldn’t afford to get proper testing done on it yet, but they said it could be because the phone needs a software update or my motherboard is problematic. Is there anything I can do now, i just want to get it on so i can finish backing up and then do software update????

  8. Okay, I have a Samsung Galaxy s3, when I try turning it on, it will buzz but that’s it. No blue light, nothing. I have tried taking the battery out, and I can’t do method 3 because i dont get the start up screen, and method 4 doesn’t work either.

  9. i have a samsung s3 and i tried all the methods and the farthest it went was the it vibrated and the blue light went on and the keys flicker but its just the screen that does not work

  10. my phone is Samsung galaxy s3.
    my phone boots up , works normally then after an hour or two it automatically shuts down.
    when i searched about it, it said something about boot loader. so is it the boot loader problem , or related software problem or hardware problem ( battery and power switch ) . ??

  11. My S4 screen will not stay on. Just goes off ten I put it on again but wont stay on….somebody told me the setting is wrong, but I can’t find the menu, where is it?

  12. The phone will only go to the t mobile screen where it only says t mobile 4g lte and it stays in that screen.

  13. hey, i just wanted to say that step 2 did work for my phone(take the battery out, remove all the power still in it, put the battery back on) but i”m puzzled as to why that fixed it, is it something i should be concerned about?

  14. I had some rubbing alcohol spill on my phone…it worked fine then after a couple of hours and a phone conversation the screen went blank. i tried your trouble shooting ideas and the phone boots up or sounds like it is but the screen stays blank////any suggestions

  15. step 2 worked for me lol I would have never tried powering without the battery but as soon as I did then put the battery again, power came on ! thank you so much!!!

  16. MY phone said recovery booting… in one of the steps but it never finished turning on after that. As I was taking out the battery and putting it back in at one point something’s came up in yellow writhing saying something about a critical os error or something it only came up once and I still can’t get the phone to turn on..please help!

  17. I just had this prob. I flicked the power button with my finger nail hard several times, and then rubbed my lighter back and forth across power button several times. then it started normally. something must have been stuck in the contact.

  18. My phone Samsung Galaxy S3 GT-19300 cannot turn on completely. It only shows Samsung Galaxy S3 GT-19300 in white writing with a dark screen. I attempted all the steps but to no avail. I can only get it to downloading mode. I tied downloading the firmware through odin but it failed. Do you gave any better suggestions?.

  19. I turn the power button on, the screen starts loading then turns off and then starts to turn on again and fails over and over again. I can charge the phone normally and put different batteries in it and all of them can be charged but the phone wont turn on. How could this be fixed?

  20. Amazing! the step 2 … remove the battery and hold pwr key… worked like a dream after no less than a dozen attempts to pwr on with battery.
    Thanks!!!

  21. My S3 LTE started to do this thing where it’ll display the “Samsung Galaxy SIII GT-I9305” as per a normal boot but it would get stuck on that, screen would go blank, then flash the starting boot screen again, and repeat. I have a spare battery which resolved the issue. So I figure my OEM battery finally gave way. Thanks for the guide guys, you’re pretty spot on.

    Update: It started up on the OEM battery but I’m not sure how it’ll last or operate.

  22. I tried all of these steps to no avail. My Samsung galaxy s3 would turn completely on, but as soon as my lock screen came up, the phone shut back off. I started going through the comments in a desperate search for something else to try when someone said something about the sim card! This got me thinking about yesterday after my phone over heated, I took out the battery and I got distracted and took the sim card out, then put it back, then took it out again, etc. So I just took the sim card out and turned on my phone. Thank God it finally decided to work! IF YOUR PHONE DOESN’T WORK AFTER TRYING ALL THESE STEPS TRY BOOTING UP WITHOUT YOUR SIM CARD!!!!

  23. For step four – make sure you hold it for like ten long seconds if that one didn’t work. I use that one every time on mine to turn it on and i usually start panicking because it isn’t turning on but you just have to wait a little longer.

  24. In the middle of doing something,playing a game,making a call,surfing the Web my phone suddenly just shuts off and attempts to restart but turns off again at the Verizon screen…the only way I’ve been able to steady it is to plug in the charger…

  25. I also have the same problem.

    The phone was switched off and in my pocket for a while. I noticed it was extremely hot after a period. I tried switching it on, charging, changing battery and all the steps above but it remains a lump of plastic and metal.

    I suspect it’s a component who’s soldering wasn’t up to standard that may have caused the problem in conjunction with the possibility that the power button may have been depressed for an extended period in my pocket leading to the over-heating issue.

    Please let me know if you managed to find the fault.

    🙂

  26. I had the same problem, but it never came all the way up. Finally checked and the power button was always shorted, even when not pushed. I removed the power button and made contact with the two points till the phone vibrated. then the phone powered up and works fine. I just don’t power off any more.

  27. GUYS if none of this works (like me) it could be your power button! My phone would turn on once I put in the battery WITHOUT pressing the power button. What I did was smack it with an eraser repeatedly until it boots up and goes to the page where you enter your password (if you put in one). The popup where it gives you the option to turn off, restart, put on airplane mode started appearing on and off but I kept smacking it with the eraser until it went away. My phone has been working ever since I tried it… although it did turn off a few hours later, I just repeated the same process and it came back on and now its been 12 hrs since it turned off. I guess this is temporary, but at least it will give you time to back up everything to your computer or something so you don’t lose anything. Hopefully it works for you guys!

  28. Yea… THanx… When I woke up, the phone had like 70-100 degrees (I let it to charge all night under the pillow, I forgot it there) and I hardly touched it to pul out the battery.
    Anyway, it wasen’t turning on (not even the scrren). But I found that it was the batery because my sister has s3 too. Now I have to spend 17euro for a new battery.. -.-
    Thx very much though. :3

  29. Upon finding this page, I was also able to get my S3 to start after hitting the power button about 12 times in a row. Mr. Hisona, you just saved me about $300.00 on a new phone upgrade. THANKS!!

  30. My s3 just won’t turn on full stop. I first received a phone call from someone who pocket called me. the screen went blank so took the battery out and put it back in again. Then in the top left corner some little words popped up like ‘reading sd card’ processing finished’ with a tick then the phone when blank and hasn’t turned on again with all my efforts apart from trying a new battery (my battery is quite new though and have had no trouble with it). My phones memory was pretty full though so was planning on a factory reset. Do you think my phone isn’t turning on because of a memory overload???

  31. Stop fighting with “Einstein” (or maybe that’s how his mom calls him)… people that insults already lost the conversation to begin with. I can bet Jon probably grabs a Tripp Lite UPS and calls it garage because he can not use it on medical equipment.

  32. “If they had a degree in engineering, they would be doing something that pays a lot better.”

    Do your really know how much the reviewers at e.g. Tom’s Hardware get payed?

    PS: also not everybody always chooses the Job where he or she gets the highest payment.

  33. The ripple current may be 1000Hz or 10Khz or even 60Khz.
    Following “the standard” means nothing as excessive isn’t specific to merely the peak-to-peak ripple current.
    Nobody is bringing PSU’s to market that don’t meet the de facto standard because no retailer would procure them.

    So your analogy is pure gibberish.

    If you want to know why I’m so annoyed with you, go to school for engineering be it electrical/electronic, computer or even radio.

    The average person who thinks they have tech knowledge including your expert reviewers are painfully ignorant if not outright inherently stupid. If they had a degree in engineering, they would be doing something that pays a lot better.

    Anyone can solder some parts together and build a regulator or a stereo amplifier or a radio transceiver. Knowing how it works at the quantum and mathematical level is a whole other world which is why I stated, your opinions are worthless as are those of your “experts”. Anyone that actually works with any electrical devices on a regular basis knows why.

    Every single electrical and electronic device is it’s own little universe and it’s impossible to say anything definitive without running it through the gauntlet of tests on various test equipment.

    Just the time involved to review the data sheets of all the IC’s and semiconductors in a PSU?

    You need at least 2 years of college, an A.A. and another year minimum working in power supply systems to be able to competently engineer something seemingly as basic as a computer PSU.
    Nobody reviewing them has any of that because if they did as I already said, they would have a much better career.

  34. I haven’t written anything about directly connecting audio or video equipement to a PC PSU. This is not what a PC PSU is made for. It is made for powering PC motherboards (and other PC components like drives and fans). Of course the motherboards have additional filters and regulators.

    But imho you cannot call something garbage if it obeys the standard it should obey and this standard is ATX in the case of PC PSUs.

    And I am not an engineer and I never tried to present myself as an engineer, but I read a lot of PSU reviews, including professional reviews, so I know that high-quality PC PSUs obey the ATX standard within a very good margin (or all these reviewers lie, which I think is highly unlikely). IT IS UNFAIR TO JUDGE THEM BY A HIGHER STANDARD, because the ATX standard is thorough enough for what PC PSUs are meant to be used. It would be technically possible to design them with even less ripple current, but this would just make it more expensive and maybe too big to fit into normal ATX cases. If you want and universal PSU, you can buy an universal PSU, so there is no reason to make an ATX-PSU universal.

    So your complaints about all ATX PSUs are like complaining about a road surface which is not smooth enough if you drive 100 km/h on this road, although the road has a speed limit of 30 km/h.

  35. I have a Samsung S3 (GT-I9300) which doesn’t do anything if I press the power button. It also doesn’t show that it is charging when I connect it to the charger. The LED also doesn’t turn on anymore.

    It all started when I tried to wake up may phone from standby and it didn’t react. After this I measured 0V on the battery with my multimeter, first I tried to recharge it with the phone + charger, but this didn’t work, but after I used a universal Li-Ion charger (where you put the battery directly into the charger) it recharged to 4.16V, which is much more than the rating of 3.8V.

    I tried all the steps here and also the following additional things:
    – connecting the phone to the PC: it is not recognized in Device Manager, Kies or Odin.
    – Downlaod mode (Volume down + Home + Power)
    – short circuit the power button.
    – I measured the current: after I put the battery in, it rises to 3.6-3.8mA, then it drops to about 0.34-0.45 mA and stays at that level. When i press the power button, the current rises to about 170-200 mA and stays there as long as I have the power button pressed, but then it goes back again to about 0.34-0.45 mA. If I remove the battery and have the charger connected, I measure about 0.01mA between the + and – battery connector.
    – I left the motherboard in my oven at 230°C for 5 minutes, because I read on the Internet that the reason might be a problem with the soldering of the power IC, which is a BGA chip and BGA chip soldering problems can sometimes solved this way.
    – I also measured the voltage of the battery in different conditions: it is now at 4.13V when I just put it in the phone and it drops to 4.05V when I press the power button, so the battery is probably not the problem.

    Is there anything else I can try? I would be satisfied if I it is only recognized by the PC so I can save my data, I will get a new phone soon anyway…

  36. Smartphones have to be as thin as possible, so there is probably not enough space for classic style plugs and sockets…

    As for PC power supplies: only the cheap ones are garbage, high-quality PSUs obey the ATX standard which allows a ripple of max. 50 mV at 3.3V/5V and 120 mV at 12V. high-quality PSUs have much less than this with all load scenarios (including unrealistic ones like having the maximum current on one rail and almost no current at the other rails).

  37. Thanks for your help.I’ve tried all the tips but could not get past the s3 screen. Once i saw i couldn’t get in any of those modes i tried pressing the power button one last time and surprisingly it started!

  38. Hi. I have this same power button reset issue on battery insertion. To get the gs3 to stay on in download mode without resetting:

    – connect the phone by usb to the computer
    – enter download mode by pressing home and the volume down button
    – once the download screen appears, immediately remove the battery
    – the phone should stay in download mode without the battery inserted

    i cant access recovery mode because the phone resets too quick. hopefully flashing will finally fix the reboot.

    just another minor workaround

  39. I’m having the same issue, except that the phone does turn on but the screen stays black. Don’t know what to do. It simply fell off my lap while I was seating at work, onto a carpeted floor about 2 feet down.

  40. What worked for me… I got a new SIM card from Verizon. Then I removed my SD card. That was causing problems for me.

  41. none of these steps are working, my phone just died and it doesnt react for anything, would the technicans fix it without deleting all of the informations? I am really concerned about that… I need actually everything whats on my phone, Ive treated it like my calendar, all my contacts and everything is there, cant leave it like that, please help

  42. The best answers of all! I was stuck in boot loop and read this site first, then proceeded to read many others… Bad power switch, hard reset, reset to factory default etc. etc. Did everything else first and none of it worked. Put the battery from my wife’s phone in mine… and guess what? IT WORKED! Should have just done that first. Thanks for the great advise. You are the most knowledgeable out there. Thanks for the help.

  43. Thank you. My phone suddenly died and was not coming back on. Plugged it into the charger but no sign of life. Then I tried your troubleshooting step 2 : Remove the battery and press the power button – and Presto!! Thanks a bundle, you guys rock.

  44. Thank you for your site this is second time this week your site was able to help me fix my Galaxy. I now have you bookmarked on my laptop.

  45. Thank you thank you thank you so much! This article helped a lot. Safe mode fixed the problem. I no longer want to pull my hair out or throw my phone across the room.

  46. Thank you for this info. My phone began doing everything stated here. It would randomly shut off and I had the worst time getting it to turn back on. Eventually, I was no longer able to turn it back on. I completed all 5 of your steps above and it would not work. I never could get past the white samsung logo. So, I thought all hope was lost, but I gave my phone to my techi husband and he litterally performed surgery on my phone. He pulled up an antomoy chart of the phone and was able to remove the power switch from the phone. Once he removed that little switch, the phone works great now. I just use an app to close and lock the screen. Thank you for suggesting that it might be a power switch issue, b/c in my case, it was!

  47. Thank you, thank you, thank you! I am going to replace this @#$%!#@!$% as soon as I can. I have never had so much trouble with a phone. You just made my day!!!!

  48. I tried all of these but none of them have worked i’ve tried a new charger&battery but still got nothing it ont even start to turn on the screen just stays black

  49. I’ve tried all of this, as well as the infamous jig method. The most activity I can get out of my phone is plugging it in (USB) to my computer w/o a battery. Then, the LED turns red. It goes away after a few seconds, whether I put in my battery or not.

    I tried purchasing a $3 jig that is suppose to force it in to download mode, and that may work for semi-responsive phones, but not for this device.

  50. I have my S3 since last June. From beginning, it turns off automatically from time to time, once a week or 2 a day. When, it happens, I ju