Facebook Messenger keeps crashing on Samsung Galaxy Note 8 [Troubleshooting Guide]

The error message “Unfortunately, Messenger has stopped” may seem familiar to you because it’s the error you would get if Facebook Messenger crashes. This problem doesn’t only occur entry-level phones because we’ve been receiving quite a lot of complaints from Samsung Galaxy Note 8 owners regarding this matter.

Some users also claimed not getting the error but encountered having the Messenger app closing by itself while they were in the middle of viewing or composing a private message. Regardless whether the app closes or you’re getting the error, the problem remains the same–Messenger is crashing. If you’re one of the owners and are currently bugged by a similar issue, continue reading as we will tackle this problem in this post.

Before we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 8 with a crashing Messenger app

Applications related issues are often very easy to fix especially if the app in question is a third-party. That’s what we’re trying to accomplish in this post and hopefully we can get your Note 8 to work perfectly again.

In this guide, we will try to tackle every possibility and rule them out one by one until we can formulate a solution that may fix this problem for good without compromising your files and data. With all that being said, this is what I suggest you do about this problem…

Clear cache and data of Messenger

It is imperative that you try doing this procedure first since the app in question is the one we have to reset. If it’s just as minor as an app problem, then this procedure will be able to fix it. Clearing the cache and data will reset the app back to its default settings and delete its cache and all other associated files. Here’s how you do it…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

After the reboot, open the Messenger or try to access it from the Facebook app to see if it still crashes. If it does, I also suggest you clear cache and data of Facebook app.

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Update Messenger, Facebook and other apps

It might be a compatibility issue between Messenger and Facebook or even the firmware. It’s necessary at this point that you try to update the apps in question and any other apps that need to be updated.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

If this doesn’t fix the problem, move on to the next procedure.

Uninstall and reinstall Messenger

The good thing about third-party apps is that you can uninstall them at will without suffering from any other complications. Sometimes you just have to remove the app from your device and then reinstall it. I’ve encountered similar issues before and this is one of the things that I did that work.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messenger.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

Now, open the Play Store and search for Messenger and install it. Open the app once installation is complete and if the problem remains, move on to the next step.

Find out if the problem still occurs in safe mode

It is imperative that you run your phone in safe mode to try to isolate the problem. You can open Messenger through the Facebook app and if it doesn’t crash while in this mode, try to find the app that’s causing the problem and uninstall it.

Now here’s how you boot your Note 8 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

And this is how you uninstall an app from your Note 8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the problem continues after this, then the problem is a lot worse than we think it is.

Try wiping the cache partition off

Corrupt system cache can also cause apps to crash and since we don’t have access to individual cache, you need to delete all the system caches at once by running your phone up in recovery mode and wiping the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache partition and the problem continues, then you have no other choice but to reset your phone.

Backup your files and reset your phone

This will fix the problem but you will go through the hassle of backing up your files and data and I know it’s not easy to do so especially if you already have a lot of files saved in your phone. You have no other choice at this point but this so take time backing up your files and then reset your phone…

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or the other. If you still need our help, then feel free to contact us.

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