Facebook keeps crashing on Samsung Galaxy A7, some users get error message [Troubleshooting Guide]

It seems that some owners of the Samsung Galaxy A7 are complaining about Facebook that reportedly keeps on crashing. Many of them are getting the error “Unfortunately, Facebook has stopped” while others reported that the app just closed on its own. Whatever the case may be, we can always consider it as a minor app-related problem. However, there are cases wherein this problem is caused by a firmware problem considering the fact that Facebook comes pre-installed with the phone and is embedded in the firmware just like any other default apps.

We will tackle this problem or error in this post and the subject of our troubleshooting will be the Samsung Galaxy A7. We will look into every possibility that may have led to this issue and then we’ll rule them out one by one until we can determine the cause and formulate a solution that may fix the problem for good. If you’re one of the owners who are bugged by this issue, then continue reading as this post may be able to help you.

Before we proceed, if you have other concerns with your Galaxy A7, visit our troubleshooting page for we have already addressed some of the most common problems with this device. Try to find issues that may be similar with yours and use the solutions we suggested. If they won’t work or if you still need our assistance, feel free to contact us through our questionnaire.

Fixing Galaxy A7 with FB app that keeps on crashing

The focus of this troubleshooting guide is to get rid of the error and make Facebook run without any hiccups again. But in order to do that, we have to start from the assumption that this is just a minor app problem and we won’t do anything that may affect the firmware in some ways unless it’s necessary. With all that being said, here’s what I suggest you do about this issue…

Try to update Facebook and its Messenger

Sometimes errors like this are due to compatibility issues, which can easily be fixed by updating apps in question. That’s what I want you to do now and not just the Facebook app but also its Messenger since these two work together and one may cause the other to crash and vice versa…

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the checkbox.
  4. Find and touch Facebook (and Messenger) then tap Update to update it.

If the problem continues after updating the apps or if there’s no available update for either one of them, then move on to the next step.

Clear cache and data of both apps

This will reset both of them and bring them back to their default settings. However, if you’ve already installed their respective updates, they will remain as is. Your login credentials will of course be deleted and you’ll be logged out. So, after resetting these apps, you need to log back in to use them. This time, you’d be able to tell if the problem still persists or not. This is how you reset them both…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Scroll to and tap Facebook (Messenger).
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open Facebook to see if it still closes on its own or shows the error message and if it does, do the next procedure.

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Run phone in safe mode and open Facebook

Facebook is pre-installed while Messenger is considered third-party but you can actually use both while in safe mode. In this environment, all third-party apps will be temporarily disabled so you can properly test if the problem is due to one app or if it’s an issues with the firmware. Do the following steps to run your phone in safe mode and then continue your observation…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Open Facebook and then try to compose a message to open Messenger. This is to test if the error still shows up or if the app closes by itself because if it does, we can now say that the problem is with the firmware.

Reset all settings in your phone

This will bring your phone back to its factory default settings and if this problem is due to some incorrect settings in your phone, then this procedure could fix it. None of your files, apps, and data will be deleted so it’s safe to do. Only your preferences and personal settings will be deleted but it’s very effective in dealing with problems that have something to do with the configuration and some system files…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

After this procedure, open FB to see if it still crashes and if so, then it’s time to go after the firmware itself. However, if you badly need to check something in your account, you should just log into your FB account through Internet or Chrome.

Delete all system caches

There are times when the system cache gets corrupted but the firmware continues to use it which may result to various performance issues including app crashes. You need to delete the caches so that they will be replaced with new ones and to do that, you  have to run your phone in recovery mode and wipe the cache partition off…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After this and the problem continues to bug you, you have no other choice but to reset your phone.

Backup files and data and reset your A7

It’s just an app problem and can therefore, be fixed by reset. However, you will need to make a backup of your important files and data as they will be deleted during the process especially ones that are stored in your phone’s internal storage. You may transfer them over to your SD card if you have one mounted on your device or copy them to a computer.

After the backup process, take note of your Google ID and password and then disable the Factory Reset Protection by removing your google account so that you won’t be locked out after the reset.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you. If you still need our help, feel free to contact us.

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