What to do when Facebook crashes on your Samsung Galaxy A3 [Troubleshooting Page]

Unlike the Samsung’s flagship phones, Facebook doesn’t come pre-installed on the Galaxy A3; you will have to download it from the Play Store and install it on your phone if you want to use it. Thus, it’s a third-party app and can easily be fixed if it has some issues.

Recently, we’ve been receiving complaints from our readers about the error “Unfortunately, Facebook has stopped” which signifies the app crashed for some reason. Others also reported the app closes by itself randomly, which is another sign of a crash. It might be just an issue with the app or the firmware itself and we are yet to know that.

So, in this post, I will walk you through in troubleshooting your Galaxy A3 that keeps getting the “Facebook has stopped” error. We will try to look into every possibility and rule them out one by one until we get to the point wherein it would be easier to determine what the problem really is. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading this post as it may help you fix it.

Now, before we continue with our troubleshooting, if you have other problems with your phone, make sure you drop by our Galaxy A3 troubleshooting page as we’ve already written and published posts that tackled most of the common problems sent by our readers. Odds are that we have already answered your problem before. So, try to find issues that are similar with yours in that page and feel free to use our guides and solutions. If they don’t work for you or if you need more help, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy A3 with Facebook app that keeps crashing

As I said earlier, this problem might be just an issue with the Facebook app itself or there could be other factors that also triggered it. There are things we can try to do to see if we can fix this problem and get rid of the error message and we’ll have to go through each of them in this post. To begin our troubleshooting, here’s what you need to do:

Step 1: Find out if there’s an update available for Facebook

There were a few minor updates that were rolled out for the Galaxy A3 this past few weeks and shortly after that, we started receiving complains with this nature. So, it’s possible that the problem is merely due to a compatibility issue with the firmware and the version of Facebook currently installed on your phone. Therefore, the first thing I want you to do is to find out if there’s an available update for Facebook and update the app if there is.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Facebook and then tap Update to update it.

If the problem still persists after the update or if there’s no update available for it, then move on to the next step.

Step 2: Try to reset the app by clearing its cache and data

Clearing the cache and data of the app means you’re resetting it and bringing it back to its default settings or original configuration. If this is only an issue with the app, then this procedure will surely fix it. You won’t lose anything when you do this, only the caches and files created by the firmware to make Facebook run smoothly but those files will also be replaced with new ones. Follow these steps to clear the cache and data:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Facebook.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this procedure, try to open the app to know if the error still shows up and if so, then the problem wasn’t solved, move on to the next step.

Step 3: Uninstall apps you think are causing the problem

Another possibility is that there are other apps that cause or trigger the problem. If there are apps you suspect, you should try uninstalling them.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Every after you uninstall an app, try to open Facebook to know if it still crashes or not and if the problem still persists, try doing the next step.

Step 4: Uninstall and reinstall Facebook

This next procedure will make sure you have a fresh copy of Facebook on your phone. I understand you have tried updating it and whether you successfully updated the app or not, you still have to do this because apparently, the problem still occurs. No worries, none of your files, pictures and posts will be deleted when you do this:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Facebook.
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

To reinstall it, follow these steps:

  1. From the Home screen, navigate: Apps > Play Store.
  2. Tap the Google Play search bar (at the top) then enter Facebook and select it from the list.
  3. Now tap Install.
  4. To continue, review the required app permissions then tap Accept.

For this problem, this might be the ultimate solution especially if you’re dealing with a third-party app. However, there are times when problems like this are just a sign of a more serious firmware issue. So, if the problem continues after this, the next step will surely fix it.

Step 5: Backup files and reset your phone

Applications-related issues can always be fixed by a reset but this method often comes at the end of our troubleshooting because you will have to go through the hassle of backing up your files and data and restoring them after the reset.

But before you actually reset your phone, make sure you take note of the Google ID and password used to set up the phone because you will be asked to enter that after the reset. Or, better yet, disable the Factory Reset Protection so that you won’t be locked out.

How to disable the Factory Reset Protection

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.

How to reset your Galaxy A3 in Recovery mode

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide can help you fix the problem with your device.

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