How to avoid unwanted ad popups, save Samsung memos in your Galaxy S6, other app issues

Hello Android fans! Our post for today answers some issues relating to app problems in a #GalaxyS6. We hope you’ll get something out of this one.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to avoid unwanted ad popups in your Galaxy S6

When I get on the internet or apps like Pinterest, I keep getting a message saying I won something from Best Buy or Walmart. What did I do that this is happening and how do I fix it? I’ve cleared my cache and all of that…help! I am afraid I have a virus on my phone now. — Pcawilson

Solution: Hi Pcawilson. Are you positive that you have an official Pinterest app? We’re not aware of Pinterest forcing ads through popups. If you downloaded the Pinterest app or any other app outside of Google Play Store, it’s possible that your phone may be infected with a virus. Unwanted ad popups is actually just one of the signs that you have installed a bad app. Other symptoms include irregular slow downs in performance, app crashing for no reason, etc. If you tend to install apps impulsively without checking whether they’re from a reputable source or not, it’s only a matter of time before you compromise your device, if it’s not so already. Viruses and Android malware are normally spread by apps so if you’re not careful with what you install, you’ll never be safe. There’s no amount of antivirus apps you can use if you don’t screen what apps you let in the system.

Some bad apps usually disguise as legit looking ones initially but would later on transform into a bad one after an update. Some developers are there for the money and they usually use their products to force ad popups. Others apps can be more discreet by remaining silent and normal, while all the while collecting information so they can sell them. Still other malicious apps can steal account passwords, credit card information, etc. so they can directly use them for later.

If you notice that the ad popups are persistent, it’s very likely that your phone has been compromised. Clearing the cache won’t fix the issue at all. You need to do more drastic solutions like a full factory reset or flashing the ROM to clean it.

For now, we suggest that you wipe the phone with a factory reset via Recovery Mode. This will delete any apps and return all software settings back to their defaults. Before you do it, be sure create a backup of your photos, videos, and contacts in another device like a computer. Here’s how to factory reset your S6:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option Yes — delete all user data is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Now that your phone has been wiped clean, your chore isn’t done. Since the popups are most likely spread by apps you installed, you don’t want to re-install the same set of apps. At this point, you’ll need to make sure that you only add clean apps. This is easier said than done since you have no idea which app may be clean or otherwise. Our suggestion is that you stick to official ones only. For example, try to avoid downloading or re-installing games from suspect or unknown developers. If you can’t live without games in your phone, make sure that they come from official companies. The same general rule should be followed for the rest of your apps. Unknown developers are most likely to rely on shady means to monetize their products. If you are not sure if an app can be trusted, consider checking their installation page in Google Play Store. You can then check what other users are saying about it. If a lot of reviews think the app is bad, simply skip the said app. And also, never install apps outside Google Play Store unless you are absolutely sure that it’s safe. If the popups return after you’ve factory reset the device, you only have yourself to blame. It means that you’re lousy in screening your apps. In this case, do another factory reset and do better in picking good apps.

Problem 2: Galaxy S6 messaging app not working properly

So my issue is bizarre. For weeks now, I seem to be getting text message notifications (icon pop up and label). However, there are no text messages there. When I do get a text from someone, the following message is displayed: “unfortunately, call+ has stopped,” and then it shows two texts but only one is there. When I click on the notification to open the unread text it opens up a new blank text message create. Can anyone advise? — Ian

Solution: Hi Ian. There may be a bug in the messaging app you’re using. Try to wipe its cache and data to fix it. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the application and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try wiping the cache first and observe how messaging works. If the problem remains, do the Clear Data option.

Problem 3: How to save Samsung memos in Galaxy S6

I have over 200 memos on my Galaxy S6. I haven’t rooted my phone and can’t find much helpful information for transferring them in mass to another device or storage option. I know that i can hit share on each individual memo to send them, or to place the backup into my share memo folder but this will take an incredible amount of time. Do you have any suggestions? — Kris Soderquist

Solution: Hi Kris. There are two official ways to create a copy of your memos (we assume you’re using the Samsung Memo app) to another device.

The first one is by using the Smart Switch app. This is not a default app in the Galaxy S6 so you need to install it from Play Store. You also need to install the app to the second device you want to save your backup to. For example, if you want to use a laptop to keep your memos, you need to install Smart Switch to it. The same is true if you want to use another smartphone to serve as backup. If you want to use a computer to keep your backup, follow this link on how to go about installing and using Smart Switch.

The second method to keep your memos is by using Samsung Cloud. It’s a free cloud service but you need to have a Samsung account. If you don’t have a Samsung account yet, you can sign up here. Once you’ve created your account, or if you already have one signed in, go to Settings>Cloud and accounts>Samsung Cloud and make sure that you enable Memo sync.  Once your memos are copied to Samsung servers, you can simply log in to the same account in another Samsung phone and Restore the said memos.

Problem 4: Galaxy S6 can’t add Hotmail account to email app

My Galaxy S6 native email app was using my Hotmail account as the only account. It stopped syncing and would not manually sync. I could log into it via the web just fine. I deleted the account from the email app and attempted to re-add it, but now when I enter the address and password, I get a spiraling “Check incoming server settings…” message, and can’t add the account. — John Turcotte

Solution: Hi John. This can be due to the 2-step verification feature of your account. Make sure that you turn it off first before attempting to add it again in your email app. To do that, you need to login to your account in another device or in your phone’s browser and go to Security menu. Once you’re in that page, click on the more security options link at the bottom. More security options will now appear. Look for the option to turn off two-step verification. If you’ve enabled other security layers, disable them as well. Once you’ve done that, go back to your email app and add your Hotmail account.

Once you’ve successfully added your account, make sure to turn back on 2-step verification and/or other security options.


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