Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #Note5 fix the issues that they are experiencing with their phone. While we do know that this is an older generation smartphone it can still perform quite well thanks to its powerful hardware as well as the constant software updates that it is getting. Today we will be addressing the Galaxy Note 5 battery drains very quickly issue and other related problems.
If you own a Samsung Galaxy Note 5 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
Note 5 Battery Drains Very Quickly
Problem: I have the Note 5. Yesterday the battery drained very quickly which was strange since I barely used the phone. I plugged it into charge in the evening, set an alarm, and went to bed. The morning came and the alarm didn’t go off (thankful or Alexa). I grabbed my phone off the charger and the screen was black with the white battery (fully charged) icon. I thought it had turned off and tried to turn back on, but it won’t turn back on. If I hold down for 30 seconds I get glimpses of what looks like pieces of the battery icon (sometimes in white and sometimes almost purple). When I hold the power down until I feel it vibrate the fully charged icon appears and then goes away. Unsure what update the phone is currently on.
Solution: The best thing that you can do right now is to make sure that the battery of the phone has sufficient charge. To do this follow the steps listed below.
- Clean the charging port of the phone using a can of compressed air making sure that any dirt or debris stuck in it is removed.
- Charge the phone for at least 20 minutes using a different charging cord and wall charger. In case the phone does not charge then try connecting it to a USB port of your computer the check if it charger.
- Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone does not turn on then try accessing the recovery mode then from here do a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component, possibly the battery.
Note 5 Not Turning On After Software Update
Problem: Hi I have a Samsung Galaxy Note 5, I haven’t used it in nearly 2 years as I got a new phone but decided to keep my samsung in case I needed it as a backup, that time has now come about as my current iphone is on its last legs and not due an upgrade for another 2 months. So anyway, I got my old samsung out, turned it on and it came up with a “Samsung upgrading, upgrading app 1 of 58” so I kept and eye on it and when it got to “app 12 of 58” the screen went black and I couldn’t get it to come back on again. So I left it overnight, came back to it this morning and nothing I do can get it to come back on, I’ve tried holding the power button for 1 minute and turning it back on, I’ve tried connecting it to my computer as well as leaving it on charge for an hour. All that happens is when I hold the power button down it does that little vibration that tells you the phone is turning on but nothing happens after that. It’s not really important that it works as I’ll just keep using my iphone if not and hope it lasts me to the upgrade, however if you guys have come across this problem before and know a simple fix then that’d be great.
Solution: It looks like the problem is caused by the battery running out of power while the software update was in progress. What you will want to do in this case is to first charge the phone using a wall charger. Make sure that you can see the charging icon displayed on the screen. With the phone still connected to a charger start the device in recovery mode then do a factory reset. Once the reset is complete check if the issue is fixed.
In case the problem still persists then this could already be a hardware related problem possibly caused by a faulty battery. You will have to bring the phone to a service center and have it checked if this is the case.
Note 5 Will Not Charge
Problem: My phone was working fine before the battery died while in my purse overnight. When attempting to charge next day, I got no response whatsoever. No lightning bolt no lights, nothing. I used original Samsung fast charger and left it for over an hour, then I tried to power it up. I got absolutely no response! I am unable to use the volume down – power button fix because my phone never charged at all, not even when I used a brand new Samsung fast charger and cord. I don’t know what happened or how to fix.
Solution: What you should do right now is to try to clean the charging port of the phone using a can of compressed air then charge the device using for at least 20 minutes. Try using a different charging cord and wall charger to charge the phone. Once the phone charges try turning it on by pressing the power and volume down buttons simultaneously for 10 seconds.
If the issue remains then you will have to bring the phone to a service center and have it checked.
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