Samsung Galaxy S9 Plus keeps showing “Unfortunately, Netflix has stopped” error (easy steps)

Among the most common issues you may encounter while using Netflix app on your Samsung Galaxy S9 Plus have something to do with streaming because most of the time it depends on how good your internet connection is. However, we have readers who reported to have encountered other issues. Some said they’re getting the error “Unfortunately, Netflix has stopped” while others reported that the app keeps crashing or force closing.

App-related problem may occur from time to time no matter how powerful your phone is. It’s imperative that you know what to do when the problem happens so that your usage of the app won’t be greatly affected. In this post, I will share with your the solutions that we’ve always been using to address issues like this. So, if you’re one of the owners of this phone and are currently having issues streaming movies or shows through Netflix, then continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with “Netflix has stopped” error


I personally encountered this problem and don’t worry because it’s pretty easy to fix. Rest assured that Netflix, being an app that offers paid subscriptions, is well-developed and well-maintained. Besides, even if the app crashes, it doesn’t necessarily mean the problem is with it; it could be an issue with the firmware. Here’s what you should do about this problem…

First solution: Reboot your phone

A simple reboot may be able to fix this problem especially if it just started showing the error. The firmware glitches from time to time and app crashes are among the most common signs. However, they’re temporary and the most effective solution is the reboot. So, try restarting your Galaxy S9 Plus to see if Netflix would still crash after that and if so, try doing the Forced Reboot instead:

  • Press and hold the volume down and power keys together for 10 second or more.

This procedure will simulate battery disconnect which refreshes your device’s memory by reloading all services, apps and core functions. If the error still shows up after this, then you have to move on to the next step as the problem could be with the app only.

Second solution: Clear the cache and data of Netflix

Doing this will reset the app back to its default settings and configuration. If this problem is with the app only, then this method is more than enough to make Netflix work flawlessly again. Here’s the instructions on how to do this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this, reboot your phone to refresh its memory and then open the app to see if it still shows up the error or still crashes and if the problem remains, then it’s time to move on to making sure it’s not about compatibility.

Third solution: Uninstall Netflix and then reinstall it

Netflix is compatible with almost all Android devices especially phones with latest version of Android but there are times when this problem is actually due to a compatibility issue. For instance, the phone has recently been updated to a new firmware but the app isn’t, the latter may crash because of that. While developers often roll out updates for their apps when new firmware are rolled out, it’s better to uninstall the app and reinstall it rather than just update it. Now, here’s how you uninstall Netflix from your phone:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Netflix.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘netflix’ in the search box.
  4. Select Netflix then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Master Reset

A reset is the ultimate solution to any app-related issue but we’re always hesitant to suggest it because it often takes time to backup your files and data. At this point though, it seems that you’ve ran out of options so if you think a reset would be worth it, then go ahead and backup your files and data and then reset your phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out: