The #Samsung #Galaxy #S8 is the latest flagship phone of the company that is best known for its use of a 5.8 inch Super AMOLED display that might sound large but in fact the phone has a similar size to the S7 phone which was its predecessor. This is made possible because the bezels of this new device are very narrow while the display has an unusual 18.5:9 aspect ratio. Another new feature of this device is that it no longer has a physical home button while its fingerprint sensor has been moved at the back. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 turns off randomly not turning on issue & other related problems.
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S8 Turns Off Randomly Not Turning On
Problem: hi I hope you may help i try everything, the phone turn off by itself i saw the t mobile logo came on the screen and then black i when i plugged to charge i let it charging for 30 minutes i try to turn on and nothing i knows that while is charging i knows a white line appears on screen across around the volume buttons and power button like a glitch. i charge the phone all night till next morning i did all the steps and nothing i have this phone over six month
Solution: If your phone has a microSD card installed then try removing it as this might be causing the problem. Next, clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Charge your phone for at least 20 minutes using its wall charger. If the phone does not charge then try using a different charging cord and wall charger. You should also check if the phone can charge from a computer USB port. Check if the phone can turn on this time. If it doesn’t turn on then then try starting the phone in recovery mode then from here perform a factory reset. Take note that this will erase your phone data.
If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.
S8 WhatsApp Preview Message Not Showing
Problem: Hello, I have a problem with Whatsapp application. While the screen is on, I can’t preview my messages. The notification comes in the form of “one new message received” I want to be able to preview the messages while the screen is on. I could not find any preview message” in the settings. I have checked the “show hidden content” but am still unable to preview messages while the screen is on. How do I access the show preview messages on s8 android nougat. Thanks
Solution: To make sure that your WhatsApp preview content is displayed on the screen go to the phone Settings then Notifications. Make sure that the all apps switch is turned on. You should also go to the WhatsApp app then make sure that the option for show notifications is on.
S8 Not Connecting To Wi-Fi Network
Problem: My phone no longer connects to my home wifi. Restarted the phone and still wont work. I bought it a month ago and now i regret it. Didn’t have any issue until 2 days ago.
Solution: Try restarting your home router then forget the Wi-Fi network connection from your phone. Search for your home Wi-Fi network once this is done then try connecting to it again. If your phone is still not able to connect then I suggest that you backup your phone data then proceed with the troubleshooting steps listed below.
- Wipe the cache partition of the phone
- Perform a factory reset.
S8 Only Charges From Computer
Problem: Hi i have recently been having an issue with my samsung galaxy S8 where it will only charge occasionally and only when it is plugged into my computer. when attempting to charge it from the adapter and cable that was supplied with the phone it only displays a black screen that occasionally flashes in the corners of the phone i have gone through multiple troubleshooting guides and i am unable to find a fix for this the only information i can provide is that it will not charge from 0% with the charger and adapter but it will charge after the phone has been turned on by charging on my computer. if you could get back to me with information regarding the steps needed to repair my phone or if it needs to be sent back and repaired that would be greatly appreciated, thank you. -Gabe P.S. the Android Version i have selected from the android issue questionnaire may be incorrect as i am unable to see what version my S8 is running on.
Solution: What you should do first in this case is to clean the charging port of the phone since dirt or debris stuck in it can usually cause this problem. Use a can of compressed air to clean this port. Once this is done try charging the phone using a different charging cord and wall charger. If the issue still remains then it’s possible that the charging port of the phone might be damaged. The best thing to do right now is to bring it to a service center and have it checked.
S8 Getting Two Copies Of The Same Picture Message
Problem: Every time I receive picture messages from my wife (also android user) I receive two messages of the same picture, but one has a file size on top of it and a red exclamation showing that it failed to download. When I attempt to retry the download, it fails. Where as the other picture is completely fine. I’ve tried restarting the phone and I’ve contacted my service provider and they just shrugged it off and weren’t very helpful.
Solution: Try checking if this is caused by a glitch in the messaging app by clearing its cache and data from the application manager. Once this is doen check if the issue still occurs. If it does then proceed with the troubleshooting steps listed below.
- Start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Try wiping the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S8 Keeps Turning On And Off
Problem: Five days ago my Samsung s8 start to act wired. It keep turning on the screen every 10 seconds and turn it off. I disable everything like notifications,bixby,all the running application and still doing the same things. Power the screen on and off. Non stop. I think is a hardware problem. The phone is 2 months old. I have to address to Samsung.
Solution: If your phone has a microSD card installed then try removing it then check if the issue still occurs as sometimes a faulty card can cause this problem.
You should also consider doing a factory reset from the recovery mode to verify if this is caused by a software glitch. Take note that this will erase your phone data.
If the above steps fails to fix the problem then this could already be caused by a faulty hardware component in which case you will have to bring the phone to a service center and have it checked.
S8 Camera Failed Error
Problem: first of accept my deepest appreciations over making this site and providing solutions to everyone. I have a S8 it was working pretty good till yesterday but Camera isn’t working from today morning. it gives two types of error. 1 camera failed and sometimes can’t use camera with more then one app at the same time.I searched google and did everything from cleaning Cache to factory restore yet the problem persists. two notable things are camera (back) isn’t working in safe mode and other when I type *#7353# the front camera works while back camera shows same camera fail error. I will be honored if you can lead my way.
Solution: Since the problem occurs even after a factory reset then it’s very likely that the camera module of the phone is damaged. The best way to proceed in this case is to bring the phone to a service center and have it checked.
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