The #Samsung #Galaxy #S6 is one of the first smartphone models of the South Korean giant that uses glass and metal in its construction instead of plastic. Because this is their first flagship model that makes use of this design, some other features which consumers want are not present including the microSD card slot and waterproofing. This model however is still quite good which is why despite being 2 years old already a lot of people are still using it. Although this is a reliable phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 not fast charging after Nougat update issue & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Not Fast Charging After Nougat Update
Problem: I upgraded my Galaxy S6 SMG920I to Nougat a few days ago. The fast charging stopped working. It takes 5 6 hours to charge fully. Although it shows it’s fast charging. What should I do.
Solution: The first thing that you should do in this case is to check if the charger is causing this problem by following the troubleshooting steps listed below.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Check if the charging cord is causing this problem by using a different charging cord when charging the phone.
- Try using a different wall charger with an output rating of 2.0A.
Should the above steps fail to fix the problem then this is most likely caused by a glitch in the update. What you will want to do in this case is to backup your phone data then do a factory reset.
S6 Shuts Off After Going Underwater
Problem: I accidentally forgot that my phone was in my pocket and I went into a pool with it. I took it out after a minute of it being underwater and it auto shut off. I don’t have quick access to rice so I just let it dry out for about 24+ hrs now and it’s throwing me a 0% and that I need to plug it into an outlet. Should I let it dry out some more until I charge it to prevent any damage?
Solution: Leaving the phone to dry for 24 hours might remove the water from the exterior of the phone however its interior is most likely to have moisture. You will need to place the phone in a bag of rice for at least 48 hours for the moisture inside your phone to evaporate. Once this is done try charging the phone. If it doesn’t charge or turn on then it is most likely water damaged already in which case you will need to bring the phone to a service center and have it checked.
S6 Not Charging Or turning On After Getting Wet
Problem: got a few drops of water in my phone twice. on the first occasion, the device showed a black screen with a small white `X` in the bottom left corner, but started working hours later except the soft keys. weeks later, I got a couple more drops of water on it, and now it wont charge at all and when I do turn it on it says 0% and turns off a few seconds later. I have cleaned the charging port, tried different cables and chargers, soft reset the phone, calibrated the battery, put it in a bag of rice- none of which worked. please let me know if there is anything else i can do. It is a galaxy s6 and I am on a budget if possible.
Solution: Since you have already performed most of the troubleshooting steps that are recommended for this particular problem then your phone is most likely water damaged. You can verify this further by checking the LDI sticker inside the phone SIM slot ( you will need to remove the SIM tray to check the sticker). If the sticker is red or pink then you should bring the phone to a service center and have it checked.
S6 Gets Hot Stuck On Startup Logo
Problem: I plugged my Samsung Galaxy S6 in last night and when I woke up this morning it was burning hot. It was turned off. Now when I plug it in it freezes at the load up screen that says “Samsung Galaxy S6 Powered by android “. When I unplug it the screen shuts off and when I try to power it on it shows a drained battery with a caution triangle in the middle with an outlet and a charger port next to it.
Solution: The first thing that you should do in this case is to simulate a battery pull. This is done by pressing and holding the power and volume down buttons for at least 10 seconds. The phone should restart after this. If the issue persists then proceed with the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Charge your phone for at least 20 minutes using a charging cord and wall charger that’s tested to work on another device. Does your phone get hot when you charge it? If it does then disconnect it from the charger and bring this phone to a service center for checking.
- If the phone charges and does not get hot try turning it on. If it doesn’t turn on the check if you are able to access the recovery mode. From here you should do a factory reset. Take note that the reset will erase your phone data.
If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked.
S6 Takes Too Long To Charge
Problem: Whenever I plug my phone in it doesn’t charge like it used to. It takes all day to just hit 80% now. Last night I plugged it in at 17% and when I woke up it was at 17%, and it has gotten worse, so I bet it will continue to get worse.
Solution: What you need to do first in this case is to check if the charger is causing the problem. Clean the charging port of your phone first using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. Once this is done charge our phone using a different charging cord and wall charger ( make sure it has an output rating of 2.0A).
If the issue persists then backup your phone data then do a factory reset. Once the reset is complete charge your phone again and check if the issue still occurs.
If the above steps fails to fix the problem then your phone might already have a faulty battery. I recommend that you bring this to a service center and have it checked if this is the case.
S6 Stuck In Boot Logo After Restart
Problem: Hello, I am having a problem that I hope you can help me with. I have a Galaxy S6. I flew yesterday from Virginia to Atlanta, and when I went to turn my phone back on after landing it will not turn on past the logo of my service provider, MetroPCS. I cleared the cache like one of your guides suggests, then clicked reboot, and the problem is the same. I know I could do a factory reset, but I don’t want to do that because I have a lot of data on the phone that I do not want to lose. When I went into the recovery mode, the phone gave me an option to install system updates. I have had an update to install for months, but I have been ignoring it because I didn’t have the memory space on my phone to install it. If you have any suggestions that could help, please share. I would greatly appreciate it.
Solution: You should try simulating a battery pull by pressing and holding the power button and volume down button for at least 10 seconds. Your phone should restart after this.
If it still gets stuck in the boot logo then try connecting it to its charger then restart the phone. If the issue does not occur anymore then it’s possible that the problem is caused by a faulty battery. You should have this checked at a service center.
If the above steps fails to fix the problem then your last option is to do a factory reset from the recovery mode. Take note that this will erase your phone data.
S6 Overheated While Charging Then Turns Off
Problem: i had my phone on the charger not paying attention i got overheated and turn off. i have a black screen and my phone will not turn on. it does nothing, i held down the power button and the down volume button as stated and put back on charger for 20 minutes and it started to get hot again and still nothing what can i do to get my phone working again?
Solution: What you should do in this case is to clean the charging port of the phone first. Use a can of compressed air when cleaning the port. Once this is done try charging your phone again but this time use a different charging cord and wall charger. If your phone still gets hot and it still does not turn on then you will need to bring this to a service center and have it checked.
S6 Randomly Shuts Down
Problem: My Samsung Galaxy s6 has started randomly shutting down after a few minutes. It reboots when I push the power button but then will shut down on its own after a few more minutes. This just started in the last few days. It will charge without problem. It appears to function properly when ‘on’. I did download ‘my music’ files from Amazon which were fairly large, but I still have plenty of memory left. The phone will go into ‘safe mode’, I just don’t know where to go from here. Thanks.
Solution: Does the problem occur even when the phone is in Safe Mode? If it doesn’t then it’s very likely that an app you downloaded is causing this. Find out what app this is and uninstall it.
If the issue still occurs even in Safe Mode then proceed with the troubleshooting steps listed below.
- Wipe the cache partition of your phone from the recovery mode.
- Backup your phone data then do a factory reset.
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