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Why does my HTC U11 won’t pair or connect to Bluetooth accessories and how to fix it? [Troubleshooting Guide]

Addressed in this post is a Bluetooth problem affecting the HTC U11, in which the device is unable to pair or connect to Bluetooth accessories. Read on to find out what causes the problem and what users can do on their end to fix the problem and make Bluetooth work as intended on the HTC U11 handset.

Many people are now taking advantage of wireless connectivity features entrenched in high-end smartphones like the HTC U11 Bluetooth. With the advanced Bluetooth technology support, you can use your HTC U11 to transfer various types of contents through wireless Bluetooth transfer protocol. Compared to the traditional wired transfer setup, Bluetooth technology is way faster and more convenient. But then again, there are specific requisites to meet in order to make Bluetooth file transfer a success. First, Bluetooth must be enabled on your HTC U11. The next requirement is on proximity range. Both your devices must be within range for the file transfer to be completed.

The maximum security range supported by the latest Bluetooth version is about 100 meters. Beyond that range, your devices may not be able to communicate with each other and so the connection established is unstable to none. Both devices must also use the same Bluetooth protocol or they must be compatible. Some Bluetooth devices are not supported by the HTC U11 or vice versa. And most importantly, both devices must be healthy or fully functional for them to carry out Bluetooth functions as intended.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

What prevents your HTC U11 from connecting to other Bluetooth device?


Proximity issues, software incompatibility, misconfigured settings, software problems, including faulty update to Android are usually the triggers. As mentioned earlier, both your HTC phone and Bluetooth device must be within range during the transfer or when using Bluetooth for other relevant functions. Also, both devices must be compatible. Bluetooth may also fail to work if some pertinent settings on the phone are misconfigured like when you failed to enable Bluetooth. Network settings and your current network status will likewise matter. Showing as the most common reason why Bluetooth problems occur is due to software glitches and errors. This usually transpires when a new software update is installed on your phone. As a matter of fact, many HTC users have encountered problems connecting or pairing their phone with a Bluetooth car stereo, headset, and other Bluetooth accessories after the Android 7.1 update was implemented. Problems like this however are usually addressed by Android devs through a fix patch rolled out along with the next firmware version to Android.

For as long as your device has no sort of damage to any of its hardware components, the problem should be rectifiable by yourself, on your end. This means you don’t really have to pay extra for a technician’s service charge.

Potential solutions to Bluetooth problems on HTC U11

Highlighted below is a rundown of standard solutions and recommended procedures to deal with Bluetooth connectivity issues on HTC U11. You may resort to these methods if you cannot get your HTC phone to pair with or connect to your Bluetooth device. But before you begin troubleshooting, verify and ensure that your Bluetooth device is supported by your HTC U11. You can refer to the list of Bluetooth-supported devices by HTC U11 on the HTC Support page. Just locate your device model and to view more details. Once you verified that the Bluetooth device is supported and yet you still couldn’t get them to pair, begin troubleshooting software problems on your HTC phone with these procedures.

First solution: Restart your phone and Bluetooth device.

For first occurrence where you failed to pair or connect your HTC U11 and Bluetooth device, a restart on both devices will likely be able to fix the glitch and make things work afterwards.

To restart your Bluetooth device, locate the Power or Reset button then press that button until the device turns off. Give it around 30 seconds off, then press the button to start up again.

To restart your HTC U11, press the Power button for a few seconds and then tap Restart option. Alternatively, you can press and hold the Power and Volume Down buttons simultaneously until your phone vibrates then release both buttons.

After restarting both devices, try to pair them again. Be sure to follow the pairing instructions indicated on the Bluetooth device’s users manual.

Second solution: Turn Bluetooth off and on on your HTC U11.

This trick can help refresh the Bluetooth connection and fixes minor glitches that may be causing an issue. Here’s how it’s done:

On your HTC U11, navigate to Apps-> Settings-> Bluetooth menu, and then tap the Bluetooth switch to turn it on.

If it’s already turned on, tap the switch to turn Bluetooth off for a few seconds then tap the switch again to re-enable the feature.

Third solution: Verify and ensure both devices are in range.

After making changes to the Bluetooth settings, ready your Bluetooth device then try to pair them again with these steps:

  1. Make sure Bluetooth is enabled on your phone.
  2. On the other device, turn on Bluetooth and make it discoverable.
  3. Tap Bluetooth.
  4. Select the other device for pairing. If you don’t see your Bluetooth device in the list, tap Scan for devices to refresh the list. You may need to go to the Available Devices section to find your other device.
  5. If prompted, enter the PIN. The default PIN is 1234 or 0000.
  6. Tap Pair.
  7. On the other device, accept the pairing.

If the pairing is successful, the Bluetooth connection status is shows in the Paired Devices section. An active Bluetooth icon will also show up in the status bar when the Bluetooth device is connected.

Fourth solution: Remove Bluetooth pairing or forget Bluetooth device.

If the problem is caused by the current Bluetooth connection that’s corrupt, it can be fixed by unpairing your devices. Here’s how:

  1. Press the Home key then go to Apps-> Settings menu on your HTC U11.
  2. Tap the Bluetooth switch to turn Bluetooth on, if necessary.
  3. Navigate to the Paired Devices section.
  4. Tap the Settings menu icon (black wheel figure) next to the device to unpair.
  5. Tap the option to Unpair.

After the pairing is removed, restart both your devices then try to pair then again. Refer to the above steps on how to pair your devices.

Fifth solution: Reset network settings on your HTC U11.

Performing a network settings reset might be the key to fixing the problem if it has something to do with network settings errors and glitches. Please note though that doing so will erase your network information including wireless network passwords, login credentials, and server settings. That said, be sure to take note of this information before you begin with the reset as you will need them later when setting up your network again.

  1. Swipe up from the Home screen then tap Settings-> Backup & reset.
  2. Tap Network settings reset.
  3. Tap Reset settings twice to confirm.

Your phone will reboot when the reset is complete. Wait until it boots up completely then set up your network again. Enable Bluetooth on your phone then re-attempt pairing it with the other Bluetooth device. See if that fixes the problem.

Last option: Perform a Master reset or Factory reset on your HTC U11.

Again, this should only be considered as the last option since all your data stored on the phone storage will be erased during the reset. Downloaded app, accounts, files and settings are likewise removed. If you wish to try your luck in a factory reset, backup your data first. Here’s how:

  1. Swipe up from the Home screen then tap Settings-> Backup & reset.
  2. Tap Factory data reset.
  3. Be sure not to select the Erase SD card option so as not to delete media contents and other data from your SD card.
  4. Tap Reset Phone to continue.
  5. Then tap Erase Everything to confirm.

Wait until your phone reboots and then proceed with the initial setup.

Setup your Bluetooth connection then try to pair your HTC U11 with the other Bluetooth device you want to use.

Seek More Help

If none of these given solutions is able to fix the problem and that your HTC U11 still won’t pair or connect to your Bluetooth device, then you may contact HTC support for other options. Or you may also call the manufacturer of your Bluetooth device for more detailed and precise instructions on how to make the device work with your HTC U11. While you may be able to find the instructions from the user’s manual, this may not suffice.

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