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Galaxy Note 5 jumpy screen after installing an update, screen is cracked, other screen issues

#GalaxyNote5 screen problems are usually the result of hardware damage but in some few cases, software can be to blame too. In this Note 5 troubleshooting page, we discuss how to fix a possible screen issue due to a software bug. We hope our solutions will help.

Cracked Screen Repair

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If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 jumpy screen after installing an update, other update issues

I have been having problems with my phone since the update; I have a jumpy screen.

I have no texting notification sounds coming through so I have no idea when I have like seven or eight text coming in. And this is also a work-related phone.

I have had my spelling when I’m doing something like that turns out to be t h w a t h and I’m not really liking that. I can swipe the word and it doesn’t swipe the word that used to be a totally wiped out my dictionary on my on my words for the keyboard. and now I have to start all over again with that.

I have an extremely touchy phone. Now it always pops up saying that there’s a SIM card that needs to be removed and or replaced or something like that and I have to turn the phone off and start it back up again.

I also have problems with it when it comes to when I’m looking up something the screen just bounces up and down and then all of a sudden if you start to type in stuff, the words will end up on top of each other. Also when I’m typing on like a text message or something like that I can’t see what I’ve texted because my keyboard goes way up over where I’m texting. I have to back out to see what I’m texting to go back in to finish texting and if I erase something then sometimes it goes into a middle of somewhere else of a sentence.

I am so disappointed in this last update that I just don’t know what to do because I can’t even seem to get through to anybody that can help me with it because the fact that it just took me 25 minutes to almost a half hour to try to get this typed in because of the fact that my screen was jumping so bad. And I couldn’t get it to stay where I needed it to stay so I could talk into my phone, so I can tell you what’s all wrong with this thing. Thanks for nothing. — Karla

Solution: Hi Karla. If all these issues started after installing an Android update, then there may only be one single cause. There’s high likelihood that you’ll fix most if not all of them after this troubleshooting. However, if these problems were already there even before you updated, or if they started happening after the phone was dropped, physically impacted, or exposed to elements (water, moisture, cold, heat), there’s no point asking for solutions from us. You should just bring the phone to Samsung or to an independent service center so the hardware can be checked. Our blog can’t help in fixing hardware issues.

We are here to provide remedies and solutions to software-related problems. And, instead of fixing issues individually, we would recommend that you treat all of them as signs or symptoms of one single problem, thus there’s only one solution that might help.

Wipe the cache partition

That said, the first troubleshooting step that you want to try is the cache partition wipe. This will help ensure that the device has a fresh system cache when loading apps. Here’s how it’s done:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Install Android and app updates

After wiping the cache partition, your phone will then start to build a new system cache. If the problems remains after the cache has been refreshed, you can then do the next step which is making sure that your phone runs the latest Android and app versions. Most probably, there will no longer be an Android update for you but the most important thing is to update apps. Just open the Play Store app and under its settings menu, make sure that you hit Update All option.

Wipe the phone via factory reset

If the phone continues to show the same issues at this time, you must do the more drastic solution — factory reset. This procedure aims to return your phone’s software settings to their known, working state by deleting all user customizations, personal data, and apps. In other words, your phone’s software environment will be rendered “brand new.” if a bug developed after you’ve installed an app or Android update, factory reset will delete it.

Now, factory reset will wipe your photos, videos, etc., so make sure that you back them up before proceeding.

And these are the steps on how to factory reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 2: Galaxy Note 5 screen has a line across the screen after accidental drop

Hi there! I just found your page, i hope you could help me. I just dropped my phone by mistake, and i turned it on and when it is on there is one line across the screen which is white and sometimes turns green. And i turned it on and it turned off again. i hope my phone will still work and if you can get back to me as soon as you can. I really appreciate it. Thank you and have a great day! — Chang Woo

Solution: Hi Chang. Any screen discoloration or unusual line in the screen are some of the common signs of a broken screen. The fact that your situation right followed right after you dropped the phone accidentally is an obvious indication that the screen has been damaged. Unfortunately, you can’t fix that by tweaking the software. You must let a professional check the hardware and replace the screen if you want to have a normally working phone again.

If you intend on replacing the screen yourself, there are other websites that can provide you with step-by-step instructions. A lot of Youtube videos can show you how to do the basics in screen replacement. Be aware though that while DIY (do-it-yourself) repairs can appear easy on videos, an inexperienced user can seriously damage the phone further if he or she commits a mistake. If you’re willing to take the risks in order to save some money for the repair, go ahead.

Problem 3: Galaxy Note 5 screen is cracked, how to replace Note 5 screen

I dropped my Samsung Galaxy Note 5 phone on the concrete steps. There are no cracks on the screen but got a chemical spill sort of purple blue ink patches. I rebooted the phone and got vertical blue screen of half inch on the right side of the screen and it asked me enter the password, but few keys were not working. However over night the purple blue patch grew and covered the whole screen in a way that i can not see any more. How can i fix my display? How much it will cost me? Do you have any videos to fix the display?        — Ash

Get Your Cracked Screen Repaired Here

Solution: Hi Ash. A typical screen repair from Samsung usually costs over a hundred dollars so you’ll probably spend $200 bucks more or less to have your screen fixed. And no, we don’t make videos on how to repair a screen. However, there are a lot of videos in Youtube that can provide you with the necessary steps on how to perform a DIY repair. But just like what we tell Chang above, diy repair can sometimes be tricky. In a lot of cases, they result to causing more harm than good. If you are confident that you can follow directions, try to pick out one of the videos in this link.

Cracked Screen Repair

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Cracked Screen Repair Check Price

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