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Galaxy Note 4 has poor signal reception, can’t read SD card, can’t send and receive MMS, other issues

Welcome to the last #GalaxyNote4 post for the week. Like the rest of the posts before, this article answers more Note 4 issues. We hope that you’ll find this post helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 battery drain issue

My Samsung Galaxy Note 4 battery drains fast. I have checked all possible causes as you listed in the droid guy solutions provided without success. This includes force stopping running apps etc and uninstalling most of my applications. The problem still persists even when I charge my battery full around 7pm and then switch off the phone completely the whole night leaving the battery in the device. When I turn it on in the morning at 7am the battery is at 35-40% This is an original Note 4 battery I bought from a Samsung shop to replace the original battery. The original battery I bought with the phone, when I started experiencing thus fast battery drain I assumed my battery needed replacement since my phone is about 3 years old now. I have done 2-3 firmware updates since I bought this phone and I believe the problem started on my last firmware update. Please help. —        Mpofunj

Solution: Hi Mpofunj. Try recalibrating the battery first and see if it helps. Doing this step will help retrain the operating system in detecting battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes after recalibrating the battery, do a factory reset. This will ensure that you eliminate possible software glitch.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Should the issue remain after a factory reset consider getting a new battery or better still, a new phone.

Problem 2: Galaxy Note 4 has poor signal reception

Samsung Galaxy Note 4. My phone was working perfectly before but one day there was no signal and the SIM slot was changed. It worked fine but after some days, there was no signal again. Sometimes it has signal when the other phones has a LOT of signals on the area but my phone will only have 1-2 bars of signal. My wifi also has really hard time connecting unlike my other phones.

Another issue that frustrates me is that my phone never turns off the display. When i press the button for locking the screen, it will lock for 1 second then the screen will open up again. It never turns off unless i power off. I’ve reset everything. Hard and soft reset and even cleaned cache. But it doesn’t work. Please help me. 🙁 i really have good memories with this phone. Thanks in advance :)) — Daniel

Solution: Hi Daniel. Android troubleshooting is simple, you don’t have to make things complicated at all. If you’ve already exhausted all software troubleshooting like wiping the cache partition, factory reset, or unroot (if phone was rooted), reflashed stock firmware (if the phone is running custom firmware), then hardware issue must be to blame. If you’ve been using this Note 4 for over 2 years now, it may be near it’s end of life. We’re not saying that your Note 4 is only good for a few years but life expectancy of electronics depends on a number of factors. We know of some Note 4s that are still working great at this time. Our own Note 4 is working fine even though it’s been working day in and day out since September of 2014. There are a lot of things that can affect how long an electronic device like a smartphone can last so there’s really no telling when a device starts to malfunction due to wear and tear. The point is, if your phone is now having problems and the usual set of software solutions do not make any difference at all, it’s time to consider repair or replacement.

Problem 3: Galaxy Note 4 front / selfie camera is blurry

Hi! I have a Samsung Note 4 GLOBE TELECOM-PH Kernel Version 3.4. Unfortunately, I dropped my phone in the water before and went to a repair shop to repair it and I noticed my selfie front camera has water inside too. Now, it has been a month since I got it, my selfie front camera has no more water inside. But my problem is the sefie front camera of it. When I open my camera before taking a picture it would be crisp and clear. But when I take a picture and when I got to see eat it would be blurry. It’s not like that before, It became like that after repairing my phone. I have even pictures I took before and after the reparation. — Cathleen

Solution: Hi Cathleen. Try resetting camera settings by doing the following:

  1. Open the native Samsung camera app.
  2. Tap the More options icon(the one that looks like a gear icon).
  3. Scroll down to the bottom and tap Reset settings.

If resetting the camera app settings won’t help, try a factory reset. If this reset won’t work either, make sure to return the phone to shop that fixed it initially.

Problem 4: Galaxy Note 4 can’t read SD card

I have a Samsung 128 GB micro SD card that I am using in my Android phone. It is running Android 6.0.1. Configuration version I15.MOT.XT1565.0. For some reason the micro SD card worked before, but I was trying to add music to it and now it isn’t working. My computer wont detect the card when I put it in the SD slot, my phone does see it as there, and my son’s S7 says it needs to be formatted. but when we try to format it we get command ’10 volume partition disk:179,0 public’ failed with ‘null’. Is there a way to recover and reformat the SD card so it can be used again? Or is it trash? — Gloverb

Solution: Hi Gloverb. Well, if your phone still detects it, we can’t see any reason why you can’t reformat it, unless you’re also getting an error with that. Recovery of data from the SD card can be a different topic though. If your computer or phone can detect the SD card but can’t read the contents at all, there’s no way you’ll be able to recover anything from it.

If your phone or any other device can’t reformat the SD card at all, just replace it.

Problem 5: Galaxy Note 4 can’t send and receive MMS

I have a Samsung Note 4. Don’t laugh, it works (up until this morning) great and I love it. LOL With Mobile Data ON I sent a text message this AM with several emojis. Didn’t notice until hours later that it FAILED (in red letters). Sent another text with 3 pictures and it tried for a couple hours to send it then it too FAILED (in red letters). Then I received some texts from a friend with pictures but got the Error message below. I also got one saying that my text (with picture) would be sent when the network was available. Called Consumer Cellular and tech checked my service and all was in order. then he walked me through several steps to set up a new APN. Still didn’t work. Took out the battery and SIM card. Replaced and still didn’t work. I can make calls, send text only texts, access the internet via mobile data with wi fi turned off, play solitaire complete with advertising, etc. Just can’t download pictures from a text. I just tried sending a test text (say that 10 times real fast) and it went through so I guess the battery trick helped there. I just returned from a 9-day trip and it worked perfectly, sending pictures and receiving them. I don’t save pictures on my phone and delete most of what people send me so shouldn’t be an overload of data. — Bizzzzyme

Solution: Hi Bizzzzyme. If your phone can make calls and all APN settings are correct, the cause of the problem may be on the app you’re using. Try wiping the cache and data of the messaging app and see how it works. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, find the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Tap Clear Cache button first and observe how MMS works.
  6. If nothing works, repeat the steps above and tap Clear Data button.

You can also try to use a different messaging app and see if MMS works fine.

Problem 6: Galaxy Note 4 won’t charge

My phone started running really hot and the battery draining super fast, and quit charging. I ran the clean up and shut down everything and it would still do it. Error hardly change after being in the charger all say long would shit down at anything below 30% freeze up, exit me out of whatever I was doing, and them all of a sudden just start running back to normal. Now it’s doing it again and I can’t get it to charge at all. when i finally got it to charge enough to come on it was downloading something with an android on the screen saying it was in custom mode and not to turn off the target device. Help I really need my phone working. I even tried the wireless charger and it won’t work either. The charger will pick up the acceptor, but the phone won’t pick up the charge. — Ashley

Solution: Hi Ashley. The only thing that you can try now is factory reset. If that won’t fix the charging issue, you can either try a new battery or send the phone in.

Refer to the steps above on how to factory reset your phone.

Problem 7: Galaxy Note 4 can’t play Youtube, does not support Google Play Services app

My device (Samsung Note 4 SM N 9108V) does not support Google Play service. I bought it in China. It didn’t have Play services when i bought it. I downloaded and installed, but still it frequently pops a message the “Unfortunately google play services has stopped working.” When i try to open applications like Youtube, they wont open. It gives me a message that Youtube won’t run without Google Play services which are not supported by my device. I have tried almost everything that i could on the internet but still not working. — Bornwell

Solution: Hi Bornwell. Google Play Services app is one of the core apps required in order to play other Google apps such as Youtube. We understand China bans Google and its services so the firmware running in your phone must be configured to block Google apps like Google Play Services. We’re not familiar with your system and we can’t be certain if that’s the case. If you’ve already tried to manually install Google Play Services app before and it keeps on crashing, we don’t think there’s any other workaround for it.

Problem 8: Galaxy Note 4 charges very slow

Hi! This past few days my Samsung Galaxy Note 4 is charging very slowly. Like yesterday, I charged it for 3hrs and its battery just went from 2% to 59%. I tried consulting some phone technicians and they said that maybe the charging pin is broken. They told me that the problem is easy but they don’t want to repair my phone because opening the Galaxy Note 4 is dangerous. Hope you can help me 🙁 — James

Solution: Hi James. In a lot of cases like this, the main reason is always a bad charging port. Try doing a factory reset and observe how charging works afterwards. If there’s no change and charging remains very slow, consider trying a different battery. Sometimes, a bad battery can also manifest in slow charging issue. If that won’t fix it either, go ahead with repair.

Problem 9: Galaxy Note 4 won’t turn back on

First off. I had to uninstall updates from Google Services since it kept causing stuff to pop up. Some said “Google services has stopped” and another message but i forgot what that one said. First i cleared the cache but then that caused the popups to appear more. Finally i stopped it by uninstalling the updates. My phone was going completely fine now. Until one day while i went on my Instagram. My screen froze. I took my battery out and put it back in since that was the only way for me to restart it. My phone turned on but it stayed on the logo screen. It wouldn’t fully turn on. I told my mom and she told me to restart it. But i didn’t want to since i didn’t have any of my drawings backed up anywhere. So i went on my phone and there was a download and restart thing. I didn’t want to restart so i clicked that download thing. I had no idea what it was for. It didn’t do anything so i took battery out. Bad idea i know now. So I can’t restart my phone anymore. Its stuck on that download Android thing. I gave my ma my phone to fix it. She tried to download something into it but it didn’t work. It kept saying error or it didn’t realize it was my phone. I don’t know. So I tried other things like take battery out, hold buttons. I literally tried all the things i can do. Nothing worked. I know it’s my fault. I didn’t know it would do this to my phone. It does still charge up. I don’t know if that means my phone is still fine and can be fixed but in another way that i can’t do. Can you please help? I want to draw. Or at least get my pictures and drawings back. If you can’t do that, it’s fine. I just want my phone on. My family literally doesn’t have no money to get it fixed or to buy a new one. If you can’t contact me here, message me on my Instagram dm. @nekoalexis. — Alexis

Solution: Hi Alexis. There’s very little to nothing that you can do when it comes to an issue like this. Most of the time, the cause of an issue like this is something that an average user can’t fix because it involves a hardware malfunction. The only software troubleshooting that you can try is to check if your phone can restart to alternate boot modes (Recovery mode, Download mode, Safe mode). Each of these modes require doing a combination of hardware buttons. If your phone remains dead or unresponsive after you try all of them, you’re out of luck. You either have to have the phone repaired or replaced.

For reference, here are the steps on how to start your device to alternate boot modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 10: How to recover files from Galaxy Note 4

Hello! I am trying to just get some realistic idea of how lost some photos are. Long story short, my mother passed away. I have her Samsung Galaxy Note 4 phone but somehow, all pictures were recently wiped! Everything else she had is still there (texts, contacts, even the wallpaper that is not showing up in any photo files) but the gallery of camera photos are gone. The worst part is, my daughter has taken a few photos with the phone, not realizing this happened. She took about 6 photos and several screenshots. My question is, once new pics are taken are ALL old photos automatically rewritten or may some of them still be recovered with only a few overwritten permanently? I hope there is hope to recover these, I am of course willing to pay for a program if it will actually work. I truly appreciate any honest help you can give me! — Audrey

Solution: Hi Audrey. File recovery is a tricky business and even experts in this field cannot give you a 100% guarantee that they can recover everything. Ideally, if you want to recover deleted files from a particular storage device, you want to ensure that you don’t use the device. This is to minimize losing bits and pieces of information that may help in recovering some important data. This means that you’re supposed to turn the device off until you’re ready to let forensics guys do the  recovery. That this was not observed means that some sectors that kept recoverable information may be occupied by new files right now. If you want to know how much information can be recovered, you should let a professional do it for you. Again, we’re positive you’ll not be able to recover everything.

File recovery requires specialized software and can be expensive. If money is not an issue, do some online research and look for reputable companies that offer file recovery services in your area. Sometimes, the process involves mailing your device to their shop so make sure to remove any personal information from your device before sending it.


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