Firmware updates are supposed to improve your phone’s overall performance and responsiveness. In fact, many users and anticipating the roll out of the Android 7 #Nougat update and #Samsung Galaxy S6 Edge (#S6Edge) owners are among them. The Nougat update promised a lot of new good stuffs, security features and performance improvements. However, we’ve already seen a lot of updates before that that brought about unexplained issues and problems.
In fact, just a few weeks back, some of our readers contacted us about their devices as they seem to have been experiencing random reboots issues after an update. So, in this post, I will tackle this kind of problem with the S6 Edge being the subject of the troubleshooting. So, if you own this device and you’re currently experiencing a similar problem, I suggest you continue reading this post to understand why this problem happens and learn how to troubleshoot it.
Before we jump right into our troubleshooting, however, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device since we started supporting it almost a couple of years ago. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, contact us by completing our Android issues questionnaire.
Troubleshooting Galaxy S6 Edge that keeps rebooting after a firmware update
Frequent and random reboots happen from time to time but they often occur after a firmware update. It’s a sign that your phone experiencing either a minor problem with the firmware or a complex issue that involves both the system and the hardware. With all that being said, here’s what you need to do in a bid to fix the problem…
Step 1: Attempt force reboot the phone
Okay, so the problem is random reboots and your device may have already rebooted more than a hundred times since the problem started. Why would you want to reboot your phone again to see if the problem gets fixed?
If you’re a long time owner of a cellular phone, you should have encountered issues before that could be fixed by pulling the battery out for a few seconds. The Forced Reboot procedure is like that–it does the simulated battery disconnect on your S6 Edge, which apparently doesn’t have a removable battery.
Press and hold the Volume Down button and while doing that, press and hold the Power key and keep both keys held for 15 seconds. Your phone should reboot normally and hopefully this fixes the problem if it was only due to a minor firmware or hardware glitch. However, if the problem remained, then it’s time to move on to the next step.
Step 2: Boot up your phone in Safe Mode and continue using it while in that state
The purpose of this step is for you to know if the problem would still occur even if all third-party apps are temporarily disabled because if not, then it’s clear as day that one or some of the apps installed on your device is causing the problem. Therefore, you just have to find the culprits and uninstall them one by one until the problem disappears. By the way, here’s how you boot your phone up in safe mode…
- Press and hold the Volume Down and Power keys for 20 to 30 seconds.
- Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
- Your phone should continue booting up and you will be prompted to unlock your phone as usual.
- You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
Step 3: Delete the system caches to have them replaced
These are the temporary files the system creates and uses every time the user launches apps. Caches make the performance of your device smoother but when they get corrupted, things can also go south if the system continues to use them. So, deleting them will definitely help as they’ll be replaced with new ones. Here’s how you delete the system caches…
- Turn off the device.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Step 4: Perform the Master Reset
Lastly, if all else fails and your phone is still rebooting randomly, then you will have to backup your files and data including your messages and contacts as they will be deleted once you reset your device. A reset is necessary to rule out the possibility that it’s just a minor firmware issue. After the reset, you will have to setup your phone again to be able to use it normally. Here’s how you reset your device…
- Turn off your Samsung Galaxy S6 Edge.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
If the problem, however, still occurs after the reset, then it’s clear enough that the phone is currently experiencing a serious firmware issue. The new firmware may need to be re-installed for the phone to work normally again.
CONNECT WITH US
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.