Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S7Edge fix the issues that they are experiencing with their phone. Today we will tackle the Galaxy S7 Edge stuck in Samsung logo issue and other related problems. While this phone is known to be a reliable device sometimes certain software related problems can occur which we will be addressing.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Stuck In Samsung Logo
Problem: So a week ago my S7 edge just went into “samsung” logo and doesnt move past that . i cant boot safe mode nor any other way or mode. What do i do and is there actually a way to maybe reinstall the software via pc ? I have all my info on the phone and i need to get it back ! is there a chance for that ?
Solution: What you should do first in this case is to remove the microSD card of the phone is you have one installed. Once this is done try performing a simulated battery pull first by pressing and holding both power and volume down buttons for at least 10 seconds. If the phone still gets stuck in the Samsung logo then proceed with the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air.
- Charge the phone for at least 20 minutes using a wall charger.
- If the phone does not charge then try using a different charging cord and wall charger.
- Try turning on the phone.
- If the phone does not turn on then try starting it in recovery mode then from here wipe the cache partition of the device. Restart the phone.
If the above steps fails to work then you should consider doing a factory reset from the recovery mode. Take note that this will erase your phone data.
In case the issue persists then you will have to bring the phone to a service center and have it checked.
S7 Edge Not Accepting Google Account After Factory Reset
Problem: Hello, So my wife is having trouble with her S7 Edge recently after she put a thumb print passcode on her phone. Turns out it got stuck in a loop and she had to go to the verizon store to have them do a factory reset. We tried entering her google account, but it doesn’t want to take. We waited the 24 hours, still didn’t take. I’m trying to follow your instructions to bypass the FRP. I was able to download the apk and transfer it to a flash drive. I connected it with my samsung usb connector that came with my s7 edge. I’ve tried to put it in while the phone is booting up, from the google account page, while off and then turning on, and I’m still not getting the file to launch on the phone. When do I need to put it in (That’s what she said)? I’ve tried 3 different usb devices as well as using the usb connector with a cable as well. Not sure how else I can get the file to upload to her phone. I’m not 100% sure which version of android she is using, my guess is nougat, but also could be marshmallow. Thank you for any help. Best Regards
Solution: To fix this problem you need to make sure that the Google account being entered is the same one that is used prior to the phone was factory reset.
You should also try changing the password of the Google account using your computer browser. Use this password on the phone. You might need to wait for 24 hours before you will be able to use this new password on the phone.
In case the phone is still not accepting the Google account then you will have to contact Samsung regarding this matter.
S7 Edge Not Getting Software Update
Problem: I have a Verizon branded Galaxy S7 Edge that I bought used off Swappa. It came with Android Marshmallow. I am trying to download the latest software through Verizon software assistant that pops when I connect my phone to my Windows computer using the USB data cable. It’ll say software upgrade available and then I start the download but then about 66% through it stops and Windows tells me it stopped downloading but doesn’t know why. I read an article saying you can upgrade your through the Verizon software assistant but it isn’t working for me. The data cable is frayed where it goes into my phone and so I have electrical tape. I don’t know if that makes a difference. Also it says I have 4.96 GB available out of the 16GB on my phone’s internal storage. So it’s either the data cable, not enough space even though I deleted most of my apps and pictures/video, or it just won’t work cause I’m using Total Wireless now instead of Verizon, even though I’m using Verizon towers and internet through Total Wireless. Can you help? I did temporarily have an iPhone and was able to easily upgrade the software on that phone. I’m thinking of just using iPhones with Total Wireless for that reason. Also my phone has water damage so there’s no sound on it at all, incoming or outgoing, sound only works through bluetooth. I just want to see if I can upgrade my software before I decide which phone I can buy. If I can’t upgrade the software then I will buy an iPhone.
Solution: I recommend that you try using a different USB cord to update the phone using your computer. In case the issue still persists then perform the following steps listed below.
- Backup your phone data then do a factory reset.
- Try updating the phone using Smart Switch.
- Try updating the phone using the Verizon Software Assistant