The #Samsung #Galaxy #S7Edge is a flagship phone best known for having a 5.5 inch curved Super AMOLED display. It is this feature that gives the device its flair. As a premium phone it uses powerful hardware components allowing it to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge restarts then shows black screen issue and other related problems.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Restarts Then Shows Black Screen
Problem: My Samsung Galaxy S7 Edge won’t turn on. In the past week, it would randomly restart and just show a black screen, usually the AT&T logo. It would stay this way for an hour or two, but eventually it would restart and turn on. Now it is currently stuck at the black screen that says “Samsung Galaxy S7 Edge” and it won’t change. I’ve tried holding the power button and the volume down button, and it seems to disappear for a moment before going back to the Samsung screen and it does not change. I have also tried holding the power button, the home button, and the volume up button, and nothing happens. Occasionally it seems to die, or the screen turns black, and I have tried charging it and restarting it, but the furthest it ever goes is to this Samsung screen. It has been this way for three and a half hours. It does not vibrate, and when plugged into the charger, it does not light up differently. Occasionally the phone feels very hot like it’s working on something, but it mostly just stays cool or slightly warm.
Solution: What you should do right now is to make sure that the battery of the phone has sufficient charge by following the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that could be present in the port.
- Charge the phone for at least 20 minutes using its wall charger.
- If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
- Remove the microSD card if you have one installed.
- Turn on the phone by pressing and holding both power and volume down buttons for at least 10 seconds.
If the phone still does not turn on then try starting it in recovery mode then from here you should do a factory reset. Take note that the reset will erase your phone data.
In case the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
S7 Edge Takes Too Long To Charge
Problem: My phones battery drained 1/2 way though the day and i do not use my phone much at work. It has been charging for approx 4 hours and is only to 24%. It has never taken this long to charge. I’m also losing contacts and their information. I have only had the phone less than a month and already a bit disappointed in it.
Solution: The problem could be caused by a faulty charger. Try using a different charging cord and wall charger to charge the phone. Make sure that the wall charger has an output rating of at leas 2.0A. You should also make sure that the charging port of the phone is free from any dirt or debris. If needed, clean this port using a can of compressed air.
If the phone still charges slowly then the next step is to check if the problem is caused by a system glitch. To do this you have to backup your phone data then do a factory reset. Once the reset is complete don’t install apps in your phone yet. Try to check if the issue still occurs.
If the above steps fails to fix the problem then you will need to bring the phone to a service center and have it checked as this could already be caused by a faulty battery that needs to be replaced.
S7 Edge Randomly Shuts Down
Problem: Hi there! I have been using a Galaxy S7 Eds for almost 2 years now. For the duration of the last two or three months, a strange issue has been bugging me. My phone would shut down without any particular trigger. It happens randomly during any form of usage and at any charge percentage. The shutdown is abrupt; instant black screen, no animation.
The things I have tried already:
-Had the battery replaced
-Cleaned all caches
-Did a soft reset
-Did a factory reset
-Used a variety of chargers
It gets even stranger. There are two things which seem to prevent the phone from shutting down:
1- While charging, the phone stays on whatsoever.
2- When I put the phone on “Battery Saver”, all is fine. (Therefore, I have the phone on that mode all the time now. The limited functionality is annoying though.)
Solution: You have already performed most of the troubleshooting steps required for this particular problem but since the issue persists then it’s very likely that this is caused by a hardware component that is failing to work properly. The common suspect is a bad power IC since this controls the power requirements of the phone but then it could also be caused by another component that is failing to work. The best thing that you can do right now is to bring the phone to a service center and have it checked.
Engage with us
Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android device that is available in the market today. And don’t worry, we won’t charge you a single penny for your questions. Contact us using this form. We read every message we receive can’t guarantee a quick response. If we were able to help you, please help us spread the word by sharing our posts with your friends.