The #Samsung #Galaxy #J7 is one of the premium mid range smartphone models available in the market that offers consumers a great viewing experience. The 2017 version of this phone uses a 5.5 inch Super AMOLED display at 1080p resolution. The phone is also capable of running process intensive apps thanks to the Exynos 7870 octa core processor and 3GB of RAM that the device uses. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy J7 keeps rebooting to Samsung logo issue and other related problems.
If you own a Samsung Galaxy J7 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
J7 Keeps Rebooting To Samsung Logo
Problem: My phone kept rebooting to the carrier screen. After some time, it kept freezing to the Samsung Logo. Then, I couldn’t switch it on. I took it to a phone store who I don’t know what he did but after 2 days he told me that he couldn’t fix the problem and that the motherboard needs to be replaced. When I powered the phone, it gave me Firmware Upgrade encountered an issue. I downloaded Odin and the firmware that is compatible to my phone and Odin detected the phone and I did all the steps and it seemed to be working. After 5 minutes or so, I got a message that it failed. I did the same process but this time with a pit file and it also failed. I am at a loss of what more to do to fix the problem. Thank you and looking forward to hear from you soon.
Solution: If flashing the phone with its stock firmware using Odin fails to work then this is most likely caused by a faulty hardware component already most likely the motherboard. This is assuming that you are flashing the correct file, the USB cord you are using is working properly, and the Odin software installed in the computer is the latest version.
The best thing to do right now is to bring the phone to a service center and have it repaired. If the cost of repair is high then you should just consider getting a new phone.
J7 Bluetooth Not Connecting After Software Update
Problem: After a recent android OS update the Bluetooth feature in my 2012 Chevrolet Cruze has stopped working all together. I attempted to connected to the vehicle’s Bluetooth from my android device only to receive an error message. This is soon followed by a loss of the Bluetooth icon from the vehicles dash monitor as well (originally was stay connected and on for as long as the Bluetooth was enabled on the android device). Tried this hoping to fix this connectivity issues. 1) Cleared cache on android device for Bluetooth application and additionally also reset all network options back to factory settings (that includes WiFi + Bluetooth). Following this, I also deleted the existing android setup in the vehicles Bluetooth configuration. Tried to reconnect on both the android device and started a fresh search from vehicle. The vehicle was able to successfully pair to my android device. However, when I then attempted to stay connected, it would momentarily stay on but than drop again with the same issue of disconnecting. I suspect this may be a compatibility issue but I am not convinced there isn’t another solution to this. Any other suggestions would be greatly appreciated.
Solution: There’s a possibility that the problem is caused by some old software data that has not been completely removed during the update process. The best thing that you can do right now is to backup your phone data then do a factory reset. While the reset is being performed you should also check if a new firmware version is available for your car Bluetooth and update it accordingly. Once the reset is complete try to check if the same issue still occurs.
J7 Cannot Boot To Recovery Mode
Problem: Phone cant boot in recovery mode and cant also reset…whenever i try resetting,after the phone restarts,it will get stuck on the first screen which displays ‘samsung galaxy sJ7’,and will eventually go off and restart again without resetting.this happens when i try to hard reset as well or even try to clean system cache by using the keys.
Solution: To access the recovery mode of the phone you need to perform the steps listed below.
- Turn off the phone.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device logo screen displays, release only the Power key
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
If you are still unable to access the recovery mode then this is most likely caused by a faulty hardware component in which case you will need to have this checked at a service center.
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