in ,

Samsung Galaxy S7 can no longer send text messages after the Nougat update [Troubleshooting Guide]

It’s not really so common for the Samsung Galaxy S7 to not be able to send text messages after a firmware update but we’ve already received several complaints from our readers who encountered such issue. In fact, that will be the topic we’ll be tackling in this post just to address it for the benefit of our readers who contacted us recently.

Try to go through each troubleshooting step below to see if the problem gets fixed as in this article, we will take into consideration every possibility and rule them out one by one until we can easily pinpoint what the problem really is. If you have a phone like this and are currently bugged by a similar problem, continue reading below as we might be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S7 that can no longer send text messages after the update

Problem: Hi! My Galaxy S7 just did a system update today and now my phone is lagging quite a bit and when I send text messages it says they all failed but they’ve actually sent. This is really annoying and frustrating! How can I fix this? Thanks!

Solution: There are some factors we need to consider to be able to determine what the problem with your phone really is. But as you stated that the problem started after system update, then it is possible that some of the files and data had not been completely removed during the update process and that would be the reason your phone had several performance-related issues. So, in order for you to determine what the issue is, we would like you to perform the basic troubleshooting procedures on your phone. These are the methods that you should perform:

Step 1: Reboot your Galaxy S7

Since, you do a major update it’s not far that some of the added features create conflict to the firmware and caused issue on your phone. In this instance, we have to restart your device to refresh its memory and close those unused apps that runs in the background. But since your device does not have a removable battery all you need to do is to perform the forced reboot. This method is the equivalent of the battery-pull procedure to those devices that has a removable battery. To do this, just press and hold the Power and Volume Down keys together for 10 seconds and wait until it reboots. After you do so, observe closely if your phone still have the issue. If still persists, just follow the next step.

Step 2: Boot it in Safe mode to determine if a third-party app caused it

This time, we have to determine if one of your downloaded applications is the culprit and complicates the firmware. Through safe mode all third-party apps will be stopped temporarily and only the pre-installed will be running in the system. So, while in this mode and your phone does not have any issues, then obviously there’s a culprit triggered it. Try to find that app by uninstalling each one you downloaded until it fixes the issue.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

However, after booting it in safe mode and your phone still has the issue, continue to the next step.

Step 3: Delete the cache and data of the messaging app

There are two-types cache your phone have the apps and system caches. This time, we have to delete the cache and data of your app, meaning, we have to reset it so that newer files will be created to make sure it could run completely to the new system. Here’s how:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Messages.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After resetting your Messaging app send a text message to any phone number and wait if the problem still happening. If none, then outdated caches and data caused the problem. But if the performance still the same after you do so, you can proceed to the next method.

Step 4: Wipe the Cache Partition

As being said, there are two-types of caches the device have, so, as of this moment we have to wipe out the system cache directory of your phone. Mostly, due to major update there is a big chance that the system caches will be corrupted, and if that happen, it is possible that several-performance issues will occur on your phone.

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

So, after you do the deletion of system caches use your phone again to determine if problem still occur. If it persists, then you can jump to the last method.

Step 5: Reset your phone for it might be a major firmware problem

Remember, this would be the last option that you should do on your phone if all methods you performed failed to fix the problem. Through reset your device will be back to its default settings and all stored files and data will be erased once you proceed to the steps. So, before you do it we recommend that you should create a backup for all your files. Here are the steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping system cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

Galaxy S7 MMS not working, can’t send and receive MMS [troubleshooting guide]

How To Fix Moisture Detected In Charging Port Error On Samsung Galaxy S8+