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Samsung Galaxy S6 Screen Not Responding Issue & Other Related Problems

#Samsung is a company that is known for using Super AMOLED screens on their flagship devices. The #Galaxy #S6 which was released in 2015 is one such flagship device that uses this kind of display. The advantage of this is that the phone is able to reproduce realistic colors while drawing lesser battery power when compared to LCD screens. While this model is known as a reliable device there are still instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 screen not responding issue & other related problems.

If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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S6 Screen Not Responding

Problem: Hello. this afternoon i was at work, charging my phone. usually, the phone works perfectly when charged in the same location. today was not that day. I turned over my phone to check the time, and i noticed 2 or 3 purple dots lining the edge of my phone, and a line through my phone screen. A few minutes later, my screen wouldn’t allow me to scroll up or down or navigate my apps. the screen had significantly darkened, and the apps were dragged down like mascara running down a girl’s cheek. my phone turned off shortly, but wouldn’t turn back on again, despite me holding down the power key, home key, and volume key. them my phone accidentally dropped and cracked in the upper right hand corner. now the LED light is changing colors from light to dark blue to light blue again. i also wanted to add that there was no water surrounding my phone.

Solution: It looks like this is already a hardware related problem which has been aggravated by the drop which damaged the screen. The troubleshooting that you can do right now is simply aimed to backup your phone data. Try connecting the phone to a computer with Smart Switch running. If your phone can be detected then you should backup your phone data. Once this is done bring your phone to a service center and have it checked. It’s very likely that the display assembly will have to be replaced.

S6 Screen Overlay Detected Error

Problem: I kept getting screen overlay detected. So I deactivated everything, and now I still get screen overlay detected when I to allow permissions. HELP, can’t allow permissions workout feeling the screen overlay detected

Solution: A screen overlay detected error mainly occurs when you are running a floating app in your phone then you start a freshly installed app that requests access rights. The app will usually ask for permission to access certain parts of your phone. The floating app that’s running however interferes with this process thus causing this error.

To fix this problem try to disable the floating apps in your phone first.

  • Go to Settings
  • Tap Applications then Application manager
  • Press on More > Apps that can appear on top

Try to disable all of the apps that can appear on top. Once this is done launch the newly installed app. You won’t be getting the screen overlay error this time.

When the error does not occur then you can now reactivate the screen overlays.

S6 Screen IS Black With LED Blinking

Problem: I have a Samsung S6 and I dropped it. The screen instantly went black but there is a LED light blinking from dark blue to white constantly. How do I get my pics and things off the phone?

Solution: You can try connecting the phone to a computer with Smart Switch installed then check if the phone can be detected and accessed. If it can then you will be able to backup your phone data. If the phone can’t be detected then you should disconnect it from the computer then perform a simulated battery pull. Thi is done by pressing and holding the power and volume down button for at least 10 seconds. Your phone should restart after this. If it doesn’t then the drop might have damaged some component in your phone, possibly the display. The best thing that you can do right now is to bring the phone to a service center and have it checked.

S6 Screen Turned Blue

Problem: I have a Samsung Galaxy S6, and the screen randomly turned blue, like a black light. i have followed all steps possible other than removing the battery, which is only because the back and battery does not come off of my phone.

Solution: What you should do first in this case is to check if an app you installed is causing the problem. To do this just start the phone in Safe Mode. When in this mode only the pre-installed apps are allowed to run. Does the problem occur in this mode? If it doesn’t then it’s possible that it is caused by a downloaded app. Find out what app this is and uninstall it.

In case the issue still occur even if you start the phone in Safe Mode then you should try starting the phone in recovery mode. If the screen works in this mode then I suggest you do a factory reset. Take note that the reset will erase your phone data.

Should the above steps fail to fix the problem then you will have to bring the phone to a service center and have it checked.

S6 Freezing Touchscreen Not Working

Problem: I had my screen repaired last month and now the s6 is freezing and touch screen doesn’t work. I have tried everything.

Solution: The best thing that you can do right now is to start the phone in recovery mode then do a factory reset from here. Take note that this will erase your phone data.

If the issue persists then this might already be a hardware related problem in which case you will need to bring the phone to a service center and have it checked.

S6 Screen Not Working After Drop In Pool

Problem: My galaxy s6 active was dropped in my pool for about 5 seconds. The screen is no longer working.

Solution: You will need to make sure that the phone is dry by wiping it with a cloth. Once this is done place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone. Once this is done check if the phone can turn on. If it doesn’t then it’s very likely that this device has suffered from water damage. You will need to bring this to a service center and have it checked.

S6 Back Key Not Working

Problem: The button on bottom right hand corner — Galaxy S6, will not allow me to return to original screens. I have to restart each time. Phone still works, texting, receiving calls etc

Solution: You need to check first if an app you installed is causing the problem by starting the phone in Safe Mode. Does the problem occur in this mode? If it doesn’t then it could be caused by a downloaded app. Find out what app this is and uninstall it.

In case the problem still occurs even in Safe Mode then you will need to backup your phone data then do a factory reset. Once the reset is complete check if the issue still occurs.

Should the above steps fail to fix the problem then you should bring the phone to a service center and have it checked.

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