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Samsung Galaxy S6 Edge Plus pops up “Unfortunately, Camera has stopped” error [Troubleshooting Page]

  • Read and understand why a high-end smartphone like the #Samsung Galaxy S6 Edge Plus (#S6EdgePlus) keeps showing the error “Unfortunately, Camera has stopped” every time the user uses the camera and learn how to troubleshoot your device when this problem happens.

The error message “Unfortunately, Camera has stopped” is basically talking about the camera app that stopped working for some reason. For a smartphone that’s as powerful as the Samsung Galaxy S6 Edge Plus, it is unusual for a pre-installed app to just crash because if it happens, the problem might be on the firmware side and not just on the app.

In this post, I will tackle this issue once again as some of our readers contacted us about it and we are always feel obligated to address their concerns especially that they spent several minutes filling up our questionnaire and describing what their problems are. So, if you own a Galaxy S6 Edge+ and are currently bugged by this error or any other related issues, read on to learn what to do in case this happens to you.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

Get rid of “Unfortunately, Camera has stopped” error on Galaxy S6 Edge+

The purpose of this troubleshooting guide is for us to know more why this error occurs, what triggers it and what needs to be done to get rid of it. However, please note that this is a troubleshooting guide and there’s no guarantee the problem will be fixed especially if it’s hardware-related. But we urge you to troubleshoot your device as most of the cases we received with similar problems have been fixed by simple troubleshooting procedures. Before we proceed, I want you to read the message sent by one of our readers that best describes this problem:

Problem: Hi guys! I found your website while trying to find a solution to a problem I have with my phone. First off, my device is a Samsung Galaxy S6 Edge+ and it has been with me since November last year. I have encountered quite a lot of issues with it ever since but was able to fix them, the most recent problem, however, seems to bug me more often. There is an error pop up that says “Unfortunately, Camera has stopped” and it occurs when I try to open the camera of my phone and try to take pictures. Don’t know what to do, can you help?

Troubleshooting: When you launch the Camera app on your Galaxy S6 Edge+, everything from the firmware to the app and services to the hardware should work without a hitch and in complete sync because if one of them failed to initialize, errors may occur and the error we’re tackling here including the “Warning: Camera failed” are two of the most common issues you may encounter. If you have this problem, this is what you gotta do…

Step 1: Find out if the problem is caused by one of your downloaded apps

Begin your troubleshooting by assuming that the problem is caused by one or some of the third-party apps. When everything in your phone was working perfectly until you installed an app, then it’s obvious the problem is with the app you installed. However, if you find it difficult to determine whether it’s a third-party or a pre-installed app that’s causing the issue, then you have to do this procedure to isolate the problem immediately:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While in this mode, try to see if the error still occurs and if it got fixed, then one or some of the third-party apps is causing the problem. Find the apps that’s causing the problem starting with ones you recently installed. Try clearing their caches and data by following these steps:

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap suspected app.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

If this doesn’t fix the issue, try to uninstall them one by one until the problem no longer occurs. You may have to clear the cache and data and uninstall of more than one app.

Step 2: Clear the cache and data of the Camera app

After doing the first step and the problem still occurs, it’s time to go after the app that’s specifically mentioned in the error–Camera. The best thing you can do about it is to reset it by clearing its cache and data. Since it’s a pre-installed app, you cannot uninstall it like what you did with third-party apps. If the problem continues after clearing the cache and data, then it’s not just an app problem but an issue with the firmware.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

Step 3: Delete the system caches as corrupt ones may still be used by the system

After doing the first two steps and the problem still persists, it’s time to go after the firmware itself, however, let’s try to avoid doing the reset first as it involves performing a lot of moving of files and data from your phone to your computer or to the cloud. Instead, let’s try the procedure that we know worked in many cases–wiping the cache partition.

What it does is delete all the system caches, which the system will replace with new ones. You don’t have access to  individual caches that’s why you need to wipe off the entire contents of the directory where they’re saved. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

There’s no guarantee this procedure will fix the problem so if it fails, then it’s time you did the master reset.

Step 4: Bring the phone back to its default factory settings

The error message “Unfortunately, Camera has stopped” is often just a simple app problem or a minor firmware issue and the first three steps should be able to fix it. This, however, is your last resort in case the problem remains after everything. This has to come at the end due to the fact that you will have to backup every bit of data and files you don’t want to lose. You need to back them up because they can no longer be restored once deleted.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope that this troubleshooting guide can help you.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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