Samsung Galaxy Note 4 Still On Android Lollipop Issue & Other Related Problems

When the #Samsung #Galaxy #Note4 was released it was first running on Android KitKat which was the latest Android operating system back then. Over the years the phone has gotten several software updates finally ending with the official Marshmallow update. These updates are highly recommended to get since they improve the performance of the device as well as increase its security. A lot of people who have updated their phone software are quite pleased with the results while there are others who are having problems with it which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the  Galaxy Note 4 still on Lollipop issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Still On Android Lollipop

Problem: I have had my Note 4 for past 2 yrs now, and it’s still on lollipop. When every time I try to update, it would always say, “Current device is updated”…Obviously, there is something wrong with my phone?… Please help, thank you in advance…

Related Problem: I have a Galaxy Note 4 (model SM-910C). I recently installed Android 5.1.1 with baseband version N910CXXU1COJ5. My question is, how come Android 6 is not available when I check for software updates? I’m based in the Philippines and my carrier is Globe Telecom.

Solution: There are several conditions that your phone must first meet in order for it to be able to get the official software updates which we have listed below.

  • The phone should not be rooted.
  • The phone should not be running on a custom software.
  • If you had this phone unlocked then it should be running on its original network in order for it to access the update servers.

If your phone meets the conditions listed above and the phone is still not getting updates then I recommend that you do a factory reset,. Make sure to backup your phone data before doing the reset. Once the reset is complete connect your phone to a computer with Kies installed then let this software update your phone.

If the above step doesn’t work then you should consider manually flashing the updated firmware file to your device using Odin. You can download the firmware file of your phone from the Sammobile website which is also where you can get the instructions on how to flash your phone.

Note 4 Stuck In Boot Loop After Rooting

Problem: Hi Hope someone can help. History of what I did. I’m on Android 5.0.1 1. Rooted with Kingroot 2. Ran ADB Commands step by step. My Note 4 powered off and when i put it back on, it’s stuck in bootloop can’t get past the samsung logo. I took out the SD card but bootloop still occurs

Solution: What you should do in this case is to start the phone in recovery mode then perform both steps listed below.

  • Wipe the cache partition of the phone.
  • Perform a factory reset.

Make sure to have a backup copy of your phone data before performing this as your phone will be erased in the process.

In case the problem still occurs after performing the above steps then you will need to flash your phone with its updated firmware file using Odin. The instructions as well as the firmware file of your phone are available at the Sammobile website.


Problem: My Samsung note4 is taking forever to update software. the download has now taken almost an hour despite adequate internet service. I also see at the top left corner some notes that say “Could not do normal boot” and “ddi:mmc_read failed” among other notes. What could be the problem and how do I solve it?

Solution: There’s a possibility that this issue is caused by a software glitch or the MMC of the phone is already faulty. The first factor we can troubleshoot however if the problem is already caused by an issue with the MMC then your best option is to have this checked at a service center.

Listed below are the troubleshooting steps that you need to perform for this particular issue. After performing a step immediately check if the issue still occurs. If it does then you should proceed to the next step.

  • Restart the phone. Sometimes a restart is what you need to fix the problem.
  • Start the phone in recovery mode then wipe its cache partition.
  • Start the phone in recovery mode then do a factory reset. Take note that this will erase your phone data.
  • Flash your phone with its updated firmware file using Odin.

If the above steps fails to fix the problem then you need to bring the phone to a service center and have it checked.

Note 4 Not Getting Software Update

Problem: When I was with AT&T, my phone was provided updates, but now that I’ve switched to Cricket Wireless, no updates are provided, and their website does not show Samsung Galaxy Note 4 910a among the phones available for update. I updated from v5 to v6 by buying an AT&T SIM and activating it (w/o any actual service start or cost (other than the $10 sim). Then switching back to Cricket. That works once. I’d hate to have to buy one every time I need an update. Any help?

Solution: The reason why your phone is not getting any updates is because it is now being used in a different network. Your phone is not able to access the AT&T update servers. You could try using Kies to update your phone ( connect your phone to a computer with Kies running then let the software update your phone). If this doesn’t work then you will need to insert an active AT&T SIM card into your phone to get the update or you can also manually flash the updated firmware file to your phone using Odin.

Note 4 No Software Update Available

Problem: My Samsung Galaxy Note 4 does not update to its latest Version. This is my second Note 4 and the first one from T-mobile I had always updated and I would get new features on the phone, but this Note 4 i pay the bill through Metro Pcs phone company and doesn’t ask for an update at all and I notice it’s not updated like the first note 4 I had before it was stolen.

Solution: Just like the issue which we have addressed above the reason why this is happening is because the phone is now being used on a different network. Just follow the same troubleshooting steps that we have suggested for the issue which we have addressed above this one.

Note 4 Keeps On Performing Software Update

Problem: My phone keeps saying that there is an update to be installed. I do the update and my phone turns back on and it says that there is still an update. I just did the update two times and it still says its there.

Solution: Have you checked if the version of the update is different from what i installed in your phone? If it is different then just let the update continue. If it is the same then it’s possible that this is caused by a software glitch. In this case you need to wipe the cache partition of your phone from the recovery mode then proceed with a factory reset. Take note that this will erase your phone data so make sure to have a backup copy first.

Note 4 h2testw Does Not Run

Problem: I installed h2testw on my Note4 (SM-910A). when I run the program I get the following message: All apps associated with this action have been turned off, blocked, or are not installed. I need to know what apps H2testw requires to work. I am trying to check a 64gb SD card. Thanks.

Solution: Did you get this app from the Google Play Store? If not then try to search for this app from the Google Play Store. Try uninstalling this app and install it again. If the issue still persists then download another app ( such as SD Insight) that checks an SD card from the Google Play Store.

Note 4 Not Enough Space When Downloading App

Problem: We are trying to download an App, but a “Not enough space” message keeps coming up. This app is only 57MB, and there is over 3GB free on the device itself (+about 28GB available on the SD card). I have cleared all cache, deleted apps and temporary files, transferred every file/picture/app that I can to the memory card, done a soft reset, unmounted and remounted the memory card, etc., etc. The phone is also running in the latest update available for it. Why is there ample space available, yet it will not allow us to download this app??

Solution: You should try wiping the cache partition of the phone from the recovery mode then check if the problem still occurs. If it does then you should consider doing a factory reset. Take note that the reset will erase your phone data so make sure to backup your phone data first before doing the reset.

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