Samsung Galaxy J2 Pro 2019 keeps showing “Unfortunately, Gallery has stopped” error

The error message “Unfortunately, Gallery has stopped” on your Samsung Galaxy J2 Pro 2018 is basically just a notification telling your that the default gallery app in your phone has crashed. It might be due to some minor problems and the error could be just a result and not really the problem. In other words, the problem could easily be fixed and you may not need anyone to help you with this issue.

In this post, I will walk you through in fixing this problem to get rid of the error so that you can continue using the gallery app. I will share with you the solution that we’ve always been using to fix issues like this. So, if you’re one of the owners of this device and are currently having similar problem, then continue reading as this post may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy J2 Pro 2018 with “Gallery has stopped” error

The following procedures are really effective in determining what the issue is and fixing eventually fixing it. Your Galaxy J2 Pro 2018 has very impressive hardware specifications and really stable firmware so a problem like this is just a small scratch on the surface. With all that being said, here’s what you have to do…

First solution: Reboot your phone (first time occurrence)

If this is the first time that you encounter this error, don’t do anything complicated yet. Instead, reboot your phone as it might be just a glitch in the system. A reboot might be just the only thing you need to do to fix this problem. It’s very effective in dealing with minor issues in either the firmware or the hardware. If this doesn’t fix, then try the forced reboot procedure which is more effective than a normal reboot.

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

If this doesn’t fix the problem either, then move on to the next step.

Second solution: Reset the Gallery app

By reset I mean clearing the cache and data of the Gallery app. Don’t worry, this doesn’t delete your pictures and videos and very effective in fixing this error message. If this issue is just with the app, then this method is enough to fix it. Here’s how…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

Should the problem continue after this, then you have to do the next solution.

Third solution: Backup your files and reset your phone

Gallery is a pre-installed app and is embedded in the system so you can’t just uninstall it. You’ve already tried clearing the cache and data to no avail so it’s time to reset your phone. But before that, make sure you backup your files and data especially ones that are stored in your phone’s internal storage. After the backup, remove your google account from your phone so that you won’t be locked out after the reset. After that, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that our solution works for you. If you still need our help after this, contact us or leave a comment below.

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