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HTC 10 Will Not Charge If Turned On Issue & Other Related Problems

The #HTC10 is a flagship device that was released last year to the delight of fans of this brand. It is an improvement over its predecessor in terms of hardware components used as well as in its features. The first thing that you will notice on this device is its unibody metal design making the phone quite solid. It does not however have any waterproofing and dustproofing feature which might be a deal breaker for some consumers.   Although this phone is being used as a reliable daily driver by a lot of people there are still instances when certain issue can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the HTC10 will not charge if turned on issue & other related problems.

If you own an HTC 10 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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HTC 10 Will Not Charge If Turned On

Problem: My phone will not charge if turned on. I have to turn the phone off, then it will recognize a charger is connected and start charging. I can then turn the phone back on and it will continue to charge. Any thoughts on that?

Solution: Usually in cases such as this there is not enough power reaching the phone from the charger which is why it only charger when it is off. What you will want to do first in this case is to clean the charging port of the phone making sure that any dirt or debris stuck inside it gets removed as this cold interfere with the charging process. You should also try using a different charging cord and wall charger. If possible use an original HTC cord and charger.

In case the issue persists then this might already be caused by a bad battery or faulty power IC. You will then have to bring the phone to a service center and have it checked.

HTC 10 Orange Blinking Light After Screen Replacement

Problem: Hello, I ordered a new lcd and replaced the old broken one. Now there’s an orange blinking light and I’ve tried to do all of the rebooting solutions. I’ve tried to plug it into my computer via the USB but nothing happens. Do you have any more suggestions of what to do? Best regards

Solution: You will usually get the orange blinking light in this phone if the battery level is very low ( around 14%). Try connecting the phone to a charger and let it charge for at least 20 minutes. I case the phone does not charge then follow the troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air making sure to remove any dirt or debris stuck in the port.
  • Try charging the phone using a different charging cord and wall charger.
  • To check if a software glitch is causing the problem you should backup your phone data then do a factory reset.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

HTC 10 Not Turning On After Battery Drained

Problem: HTC 10: I got off work and my phone had shut off due to use. It had been dead for a couple hours so I plugged it in. The charging light came on for a couple seconds, then turned off and the phone began a reboot. Only it never gets past the opening screen before shutting down and restarting again. I tried the hold volume button for the boot screen and again it doesn’t get past the load screen for that mode either before restarting. It will continue to restart until it is dead. I tried leaving it plugged in to see if it would charge but after a few minutes I noticed the bottom area becomes extremely hot so I unplugged it. Any ideas, besides sending it in? If I have to send it in I’ll just replace it via my carriers protection plan, but I’d really prefer to not go that route.

Solution: What you should do first in this case is to simulate a battery pull otherwise known as a soft reset. This is done by pressing and holding the power button and the volume up button simultaneously for 20 seconds. This will force the phone to restart. If the phone still gets stuck in the boot screen then perform the additional troubleshooting steps listed below.

  • Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris that could be stuck in this port.
  • Charge your phone for at least 20 minutes. With the charger still connected try to restart the phone.
  • If your phone has a microSD card installed then remove it then restart the phone.

In case the above steps fails to work then you should consider doing a factory reset using the hardware keys. Take note that your phone data will be erased in the process.

  • Make sure that the phone is off
  • Press and hold the Volume Down key.
  • Press the Power key until the phone vibrates, then release Power.
  • Continue holding the Volume Down key.
  • Release the Volume Down button when the black screen with red and blue lines of text appears.
  • Press the Volume Down button repeatedly until reboot to bootloader is highlighted, then select it with the Power button.
  • Press the Volume Down button repeatedly until BOOT TO RECOVERY MODE is highlighted, then select it with the Power button.
  • Press the Volume Down button repeatedly until wipe data/factory reset is highlighted, then select it with the Power button.
  • Press the Volume Down button repeatedly until Yes – delete all user data is highlighted, then select it with the Power button.
  • Once the data wipe is complete, make sure reboot system now is selected and press the Power button.

If the above steps fails to fix the problem then you should have the phone checked at a service center.

HTC 10 Mobile Data Not Working After Nougat Update

Problem: hey I have a htc 10 With EE and recently got the 7.0 update. My mobile data seems to not work when I’m out and about which didn’t happen before yet works fine when I’m in the house. Is there anyways I can fix this? I have 10gb of data so I’ve definitely not ran out of it which is quite annoying. Please can you help

Solution: It’s very likely that the phone APN settings have changed during the update. When you are in your house the phone will connect to your Wi-Fi network which is why you can go online with the device.If you go outdoors away from your Wi-Fi network then the phone witches to mobile data and since the settings are not correct then the device can’t go online.

You need to check the APN settings of your phone and make sure it matches the one your carrier is using.

  • Name – EE Internet
  • APN – everywhere
  • Username – eesecure
  • Password – secure
  • MMSC – https://mms/
  • MMS Proxy – 149.254.201.135
  • MMS Port – 8080
  • Authentication type – PAP
  • APN type – If given a choice, select internet+mms, if the keyboard appears enter

HTC 10 Stuck In Boot Loop

Problem: One time I restarted my htc 10 just for refreshing it but it didn’t boot up just keep restarting it shows htc logo and restart again and again , I tried to do factory reset but the phone can’t load recovery mode page just hanging and restart . I can’t reach any choices to do the factory using volume and power keys also the phone didn’t accept charging. what can I do to open it or to apply it’s custom ROM ? I tried to apply it’s custom ROM with my PC but the battery level less than 30% and I can’t charge it . Please help.

Solution: Try removing the SIM card and the microSD card of your phone then do a restart. In case the issue persists then try connecting the phone to a charger and let it charge for 20 minutes before attempting another restart. If this still fails then check if you are able to access the recovery mode and from here do a factory reset. Take note that the reset will erase your phone data.

In case the above steps fails to fix the problem then you should bring the phone to a service center and have it checked.

HTC 10 Wi-Fi And Bluetooth Are Greyed Out

Problem: Hey man, about a month and a half ago my wifi button on my htc 10 switched off and wont turn back on. it just stays greyed out and nothing changes if i try turning it back on. if i hold down on it and go into wifi settings to try turn it on from there it just says turning on for several minutes before saying error. i’ve also had the same issue with bluetooth. i;ve tried all the solutions the internet offers and even a master reset but nothing works.can you help?

Solution: Since the issue still occurs after you performed a factory reset then this is most likely a hardware related problem already caused by a faulty Wi-Fi/Bluetooth chip. The best way to proceed in this case is to bring the phone to a service center and have it checked.

HTC 10 Slow Charging Use Original Charger Error

Problem: My htc 10 keep telling me ‘slow charging, use original charger’. But i am using the original charger. I even tried different chargers as well but it’s the same issue. It would take about 7-8 hours to charge fully. Can you help me please.

Solution: Try cleaning the charging port of your phone using a can of compressed air as dirt or debris stuck in this port might be causing the problem. You should also consider doing a factory reset to eliminate any software glitches that could be preventing the phone to charge properly.

In case the issue persists then this might already be a hardware related problem possibly caused by a faulty battery or charging port. In this situation you will need to bring the phone to a service center and have it checked.

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