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How to fix a problem on MMS that won’t send on your Motorola Moto X4 [Troubleshooting Guide]

MMS sending problems among Android smartphones like the Moto X4 are generally attributed to software bugs and glitches. Just like what usually happens after installing a faulty update, be it a messaging app update or Android firmware update. Aside from faulty updates, there are also other factors that can inflict similar issues with the Moto X4 MMS function. Among other common culprits include account issues, network problems and incorrect settings on the device. For account-related issues, you may need to contact your carrier or service provider to settle necessary matters so as to make all your account services including MMS remain good and active. To deal with other software problems that might have prevented you from sending MMS on your Moto X4, you may refer to the following troubleshooting procedures. Don’t forget to create a test MMS message to see if it’s working fine again after performing a workaround. If not, then move on to the next possible solution. Start whenever you’re all set.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Quit and restart messaging app.

Apps can give into glitches and minor errors at any time. When this happens, adverse symptoms begin to transpire. In the case where the messaging app in use is glitching, problems like message sending failure with SMS or MMS can be the transpiring symptom. And the first possible solution to this is a restart on the app. That said, quit the messaging app you are using, open it again, then retry sending MMS. Here’s how it’s done:

  1. Open the Apps menu from the Home screen.
  2. Select Settings.
  3. Navigate to the Device section.
  4. Then select Apps.
  5. Select your messaging app from the Running tab.
  6. Tap the option to Stop under Services section.
  7. If prompted with the Stop system service prompt, tap OK to confirm.

Other method: Force close messaging app

  • Alternatively, you can tap the Menu key (square-shaped) button next to the Home button to bring up  all currently open or running apps. Locate the messaging app preview then swipe it away to close it.

You can also swipe to close all other running apps to prevent them from causing any conflict with the messaging app.

Second solution: Restart your phone (soft reset).

If quitting the app doesn’t fix the problem or you still cannot send MMS on your Moto X4, try to perform a soft reset or simply restart your device. This is another simple yet effective solution to software errors inflicted by minor glitches on certain apps or phone system itself. For starters, here’s how a soft reset is done on the Moto X4 handset:

  • Press and hold the Power button for about 10 to 20 seconds until your phone restarts.

Wait until it completely boots up, then launch the messaging app and create a test message to see if it is now able to send MMS.

Third solution: Turn mobile data off and on.

Mobile data or cellular data has to be enabled for MMS function to work in mobile devices. But there are just times when either sending or receiving of MMS messages failed even with data enabled on the phone. It happens when any of the phone’s network features is experiencing temporary issues or glitches. Turning mobile data off or on your Moto X4 can potentially fix the problem. Here’s how:

  1. Tap the Apps menu.
  2. Select Settings.
  3. Tap Data Usage.
  4. Tap the Cellular Data switch to turn mobile data off or on.
  5. If prompted, tap OK to confirm.

Be sure to turn the Cellular data switch back on to allow sending and receiving of MMS messages on your device. Restart your phone then create a test MMS message to send and see it now goes through.

Other method: Turn Airplane mode on and off

Alternatively, you can turn Airplane mode on shortly and then turn it off again. Doing so will likewise disable connectivity features of your phone including cellular data at once. This old trick has already helped a lot of people who have dealt with various type of network connectivity issues including those that are associated with MMS sending errors.

You can use the quick settings bar of your Moto X4 to turn Airplane mode on or off.  Here’s how:

  • Use one finger to swipe down from the top of an unlocked screen. If your phone is locked, touch the Power button to wake the screen up then swipe down once on the lock screen. If your quick settings bar is already open, touch the Arrow Down icon to view and adjust settings, particularly Airplane mode.
  • Locate the Airplane mode icon, then touch on it to turn the feature on or off. Again you’ll need to turn it on for about 30 seconds to 1 minute, then touch the icon to turn it off again.

If that doesn’t help either, then move on to the next possible solution.

Fourth solution: Reset network and APN settings on your Moto X4.

Incorrect network settings can also hinder your phone from sending MMS. A faulty update or app can automatically override these settings without you even knowing. And then you will just find out that MMS is no longer working as intended. If the problem occurs after you’ve downloaded or installed a new app or software update on your phone, then most likely it has something to do with it. To rule this out, you can try a network settings reset or reset APN settings on your Moto X4. To configure or modify network and APN settings, follow these steps:

  1. Swipe left from the Home screen.
  2. Select Settings.
  3. Scroll to and tap More.
  4. Select Mobile networks from the given options.
  5. Tap on Access point names.
  6. Tap the Menu icon (three vertical dots) on the upper-rightmost corner of the screen.
  7. Select the Reset to default option. Doing so will reset the default Internet and MMS settings on your phone.

Any network problem including those associated with the MMS function should be solved at this point. But if it didn’t, then consider a full system reset. Refer to the next procedure.

Fifth solution: Hard reset.

A hard reset or full system reset will wipe everything from your phone including critical data, personal information and other customized settings. Any bug that might have caused conflict with the messaging app will likewise be obliterated in the process. So it’s really worth a shot. Just keep in mind though that this will lead to data loss so be sure to back up everything that’s important before you proceed with these steps:

  1. Touch the Apps menu icon.
  2. Tap Settings.
  3. Select System.
  4. Tap Reset.
  5. Select Factory Data Reset.
  6. Tap Reset Phone.
  7. If prompted, enter your credentials to unlock your device.
  8. Then select Erase Everything to confirm reset.

Wait until the reset is complete and your phone reboots. Proceed with the initial device setup, configure your network options then try to see if  you can now send MMS on your Moto X4. You should be able to do so if the problem was inflicted by a system bug in the first place. Otherwise, consider escalating the problem to your service provider/carrier for other options.

Ask more help

Contact your network service provider or carrier for further assistance and seek other options if you still cannot send MMS on your Moto X4 after performing all prior methods. There might be some more intricate software issues that require some dedicated software tools to fix the problem on your carrier’s end. Account-related matters may likewise affect MMS services so don’t forget to verify your account services status with your carrier as well.

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