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Galaxy S6 edge won’t open links in SMS, can’t sync Hotmail emails, other app issues

Welcome to our #GalaxyS6 post for the day. We tackle some app-related problems reported to us over the past few days so hopefully you’ll get something useful out of this one.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge won’t open links in SMS

Hello. I have a Samsung Galaxy S6 Edge and only in the last few days I’ve had trouble opening links. When I tap the link in a text message, my phone goes to a new browser and presents me with a blank page. Once I close out of the blank page, the page shows up properly for a moment or two. Just enough for me to see some colors of what should have been presented. Can you help me please? :O        Tayler Lee

Solution: Hi Tayler. There may be a bug in your messaging app and/or browser so make sure that you wipe their cache and data first. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Try another browser

If you’ve deleted the cache and data of apps involved and the problem remains, you must use a different browser. This will allow you to determine whether the current browser is the source of the issue. For example, if you’re using the native internet browser, try switching to another one like Google Chrome for Android or Mozilla Firefox for Android.

Once you’ve installed another browser, make sure that you set it as the default browser. To do that:

  1. Tap Settings app.
  2. Tap Apps or Applications.
  3. Tap Default applications.

Install  Android and app updates

Installing updates can sometimes fix issues. Make sure that you run the latest Android version (Android Nougat) and that apps are all updated.

Problem 2: Galaxy S6 email app keeps getting error Yahoo incoming pop server disconnected

Hi. Got Samsung Galaxy S6. Inbuilt email app is playing up. Sync of incoming email works. Sending works. However intermittently server error received connecting to Yahoo incoming pop server when MORE is clicked inside message where full message not dowbloaded by sync. When I used to have S4 I had no issues with this. But with S6 I have. I have 3G/4G data signal ok. Other apps connect to internet fine. Can you help? — Richard

Solution: Hi Richard. There are two possible reasons for this. One is a problem with your device, which can be an email app bug, and the second is an issue with the internet service provider (Yahoo).

To fix a possible app bug, make sure that you wipe the cache and data of the email app first. If the issue continues, try using another email app or Yahoo’s own email app from Play Store.

Should using a different email app won’t fix the issue at all, you can do a factory reset by doing the steps below:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once the phone has been reset, do the initial setup and see if the problem continues.    Make sure not to install anything in case this problem is due to a third party app. If the issue is still there after, contact Yahoo for support.

Problem 3: Galaxy S6 can’t log into game apps

I have two games that won’t let me log into them, on my Samsung Galaxy S6 Active Android! When I try to log into them it tells me “Reload”! Vegas Downtown Slots and Goldfish Casino! This has been going on for two days! any help in this matter would be appreciated! — Robin Burgess

Solution: Hi Robin. If you were able to log into these apps before, there may be an issue with your account or with the app’s log in mechanism. Make sure that you contact the developer for more assistance.

On the other hand, if it’s your first time to try to log in to them, you may need to create an account first. If you’ve already tried that, delete the apps from your phone, then install them back. If the problem is still there, there’s nothing anyone can do to help you. Contact the developer and let them troubleshoot the issue.

Problem 4: Galaxy S6 can’t sync Hotmail emails

Hi there! I’m having trouble with my S6 edge. I’m not too sure if it’s from a software update — my email won’t sync to my phone. Everytime I try to sign into my Hotmail account in the email app all I get is a loading bar & a “checking incoming server setting” wording. My Internet connection is fine and I’ve even tried data. Any suggestions helps! Thank you! — Jenn

Solution: Hi Jenn. This can be a configuration bug that hasn’t been fixed by Microsoft. So far, the only effective solution that we’ve discovered for this issue is by turning off all security features in your Hotmail or Microsoft account before adding it in an email app. If you have a computer, try to sign in to your Hotmail account and disable all security features like 2-step verification or similar. Once you’ve done that, add your account in your phone. You should then be able to sign in and sync emails. After that, go back to your computer and re-enable the security features you’ve previously disabled in your Hotmail account.

Problem 5: Galaxy S6 front camera won’t work, camera failed error

The regular camera works fine when you troubleshoot it, by force stopping the app, or settings reset. but once the camera is working and you turn it to the front/selfie camara it goes black and won’t work again stating “WARNING camera failed” error. I keep troubleshooting it but My gs6 edge is doing that every time I try to use the front camera. — Victoria

Solution: Hi Victoria. Try doing a full factory reset and see what happens from there. If the problem is due to an operating system bug, a factory reset should be able to fix the problem easily. However, if the issue is due to a hardware fault like a display chip issue or a broken front camera, factory reset won’t do anything at all. In this case, you want to send the phone in so Samsung can repair or replace it.

Problem 6: Galaxy S6 apps open by themselves, screen keeps flashing for no reason

My apps are going crazy. It says it doesn’t support split screen, then flashes all the open apps, closes some, opens other and does this all while flashing like crazy. Since you don’t have the ability on this form for attachments I cannot send along the video of the issue, but will send it separately. — Holly

Solution: Hi Holly. If the phone seems to be opening apps randomly by itself, that may signal a screen problem. Try to see if you can fix with a full factory reset via Recovery mode. Here’s how to do that:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the problem continues to behave erratically after a full factory wipe, the screen assembly may be broken. Usually, this is caused by a bad digitizer or faulty flex cable. Contact Samsung so they can repair the phone. Otherwise, bring it to a local service center.

Problem 7: Galaxy S6 can’t clear cache and data of apps

Cannot find any menu in application manager>all apps, to clear the cache of clear the app data. I followed your directions. When I click on the app in settings as you directed, it only says ‘uninstall’ or ‘force stop’ Thanks for any help. — Carolyn

Solution: Hi Carolyn. If you are running Android Marshmallow or Nougat, the Clear Cache and Clear Data buttons should be under Storage section.

Below are the complete steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more.
  5. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Cache and Clear Data buttons for the application.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

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