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Galaxy Note 5 stuck in Android logo screen, won’t charge by wire or wireless, other issues

Welcome to another post that covers some of the reported #GalaxyNote5 problems. As usual, these issues are taken from emails and questionnaires used by Android community to contact us. We hope that we provide solutions not just for readers mentioned here but also to those experiencing similar problems.

Below are the specific topics that we tackle in this material today:

  1. Galaxy Note 5 won’t charge by wire or wireless
  2. Missing Galaxy Note 5 notification when plugging in USB flash drive
  3. Galaxy Note 5 stuck in Android logo screen
  4. Accidentally dropped Galaxy Note 5 won’t turn on
  5. Galaxy Note 5 screen does not turn off when Airplane mode is on
  6. Water damaged Galaxy Note 5 has become unresponsive

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Galaxy Note 5 won’t charge by wire or wireless

I have a Note 5 and the problem began when my phone would take way longer to charge than usual. The problem then got worst when the cable charger would not charge it at all. Purchased a wireless charger, worked for a couple days until my phone died. Only displayed a lightning bolt. Wireless charger is showing charging activity when the phone is on it but still nothing. Please help. — Christopher

Solution: Hi Christopher. If both wired and wireless charging modes refuse to work, there must be a deeper motherboard problem causing it. Sometimes, a power IC (integrated circuit) is to blame for this issue but it can also be anything, really. Because there’s nothing that you can do in terms of software troubleshooting for this case, we suggest that you send the phone in so Samsung or an independent service center can take a look at the hardware. Most of the time, an issue like this results to phone replacement so if your device is still covered by a warranty, make sure to use it to get a new phone.

Problem #2: Missing Galaxy Note 5 notification when plugging in USB flash drive

Hi. I am having a minor issue in my Note 5. When i connect my USB Flash drive to my phone, I can access the files. There is no issue in the reading the drive or the connection. My problem is that there is no notification for my USB Storage in the notification panel. I used to have this notification. Once i accidentally cleared that notification by sliding it to the right. After that, i don’t see that notification.  So now everytime i have go to Setting > Storage > and unmount my USB manually. It is a bit troublesome. How can i turn that notification on again? Thanks. — Ramya

Solution: Hi Ramya. Hi Ramya. Try to go under Settings>Applications>Default applications>Default app selection and select Ask before setting default apps. If this option won’t restore the notification pop up when you plug in a USB device, try to do a factory reset. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap the Settings icon.
  • Under the ‘Personal’ section, find and tap Backup and reset.
  • Tap Factory data reset.
  • Touch Reset device to proceed with the reset.
  • Depending on the security lock you used, enter the PIN or password.
  • Tap Continue.
  • Touch Delete all to confirm your action.

Bear in mind that factory reset will erase all user data in the phone’s primary storage device. Make sure that you create a back up of your files before proceeding.

Problem #3: Galaxy Note 5 stuck in Android logo screen

My phone was working fine and then all of a sudden it powered off and now will not come off the Samsung Galaxy Note5 powered by Android screen. If I unplug the phone, it dies and then goes black. If I plug my phone in it shows the battery symbol with a lightning bolt but will not actually charge. If I try to power it on it goes to the screen mentioned above and stays there. **NOTE*** I am unsure on the software version I had when this issue occurred. —Amanda

Solution: Hi Amanda. If your phone has become stuck in Android screen and won’t boot normally, there’s not much option that you can do. We suggest that you try to boot the phone to safe mode and see if you can fix the issue that way. The follow up troubleshooting available for you depends on what what boot mode your phone will respond to. For example, if it only boots to recovery mode this time, you may be able to fix the problem by wiping the cache partition or by doing a master reset. Below are the steps that you need to do to try to boot your Note 5 to alternate modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains unresponsive or won’t boot to any of the mentioned boot modes, there must be an unknown motherboard issue that must be addressed. To do that, you must send the phone to Samsung or to another service center.

Problem #4: Accidentally dropped Galaxy Note 5 won’t turn on

Hey man I got a Galaxy Note 5. I’ve had it for a while I dropped it with a case in it and crack the back of my phone and I haven’t had any other problems with it. But the other day I went fishing one day, got to take a picture of a fish and put my phone on my tackel box and then walked to my truck put my phone on. My dash and the screen went black purple green and white. So what do you think I should do because I have irreplaceable items on there.  — Kalen

Solution: Hi Kalen. File recovery in this situation depends whether or not you’ll still be able to power the phone back on. If it doesn’t boot normally or if it won’t respond to hardware button combinations, you’re out of luck. There’s just no way to access the phone’s internet storage device if your Note 5 won’t power back on at all. Try to boot the phone to other modes and see if you can do follow up troubleshooting.

Keep in mind that factory reset (an option under Recovery mode) and flashing (an option under Odin mode) will wipe the phone’s storage device. If your phone will only boot to recovery or Odin mode, there’s high likelihood that you won’t be able to recover your files at all.

Problem #5: Galaxy Note 5 screen does not turn off when Airplane mode is on

Hello! I hope you can help me with my Samsung Note 5. Here’s the issue. When my phone is on Airplane Mode, it doesn’t shutdown or black out. But if my device is not on Airplane Mode, it blacks out. It doesn’t black out when my phone has a power bank or if a charger is plugged into it. Another problem that I have is whenever I turn on the mobile data of my phone, and there is no power source for my phone, it black out as well. Looping restarts. Hope you can give me some advice asap. — Paulo

Solution: Hi Paulo. All these issues must have the same single cause though there’s no way we can know it for sure. We suggest that you do the basic stuff like wipe the cache partition, observe in safe mode, install app and system updates, and factory reset. Any of these procedures should help you fix the problem.

Problem #6: Water damaged Galaxy Note 5 has become unresponsive

My Samsung Galaxy Note 5 was near my wash basin and it got wet. It was acting on its own for a few hours until I managed to turn off my phone. Everything else was okay. I needed my password to log into my phone, but I realized parts of my screen was unresponsive (The right, the bottom and parts in the middle.), So I can”t use my phone now. What do I do now? — Jayden1023lim

Solution: Hi Jayden1023lim. Water and electronics don’t mix so we strongly suggest that you send the phone in to Samsung or to an independent service center so it can be opened, cleaned, dried, and repaired (if needed). Ideally, you’re supposed to open the phone up, remove the battery, and dry it up for days to weeks. Since the Galaxy Note 5 cannot be easily opened or dismantled, you need a technician to do it for you. Hopefully, there’s no permanent damage at this time to any hardware component but if there is, there may be a need to replace a specific part or even the motherboard itself. To do any of these procedures require a robust electronics knowledge and special tools so we recommend that you let a professional do it for you.

Keep in mind that even if you send the phone to Samsung, the warranty will be automatically cancelled because getting your phone wet is tantamount to misuse. This means that you need to invest a few hundred dollars for the repair and possibly, a replacement.


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

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  1. Hi, I had a problem with my Note5. It is still working normally if I am still touching by hand or Spen. Meanwhile I stop touching, my phone is stuck or restart after a few minutes. I tried to hard restore firmware, and either wipe the cache partition or do a factory reset. Moreover, I tried to replace a battery but there is the same problem. Does anyone has the same problem to me ? and has any solution. Thank you very much !

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