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How to fix Facebook Messenger that keeps crashing on Samsung Galaxy J7 Pro (easy steps)

Facebook Messenger or simply Messenger is considered a third-party app. Even if Facebook comes pre-installed in your Samsung Galaxy J7 Pro, it doesn’t come with its messenger that’s why if you want to chat with your FB friends, you need to download this app from the Play Store and install it to your phone. Everything is pretty straightforward with it but there are times when problems occur.

Among the most common issues that has been reported by some of our readers is when it crashes. The problem is characterized by either a force close or an error message that says “Unfortunately, Messenger has stopped.” When the app crashes, you may no longer be able to use it and it may also affect your phone’s performance. That’s the reason why you need to address the problem immediately to avoid any interruptions.

In this post, I will share with your the solutions that we often use to address problems like this. Continue reading below if you’re one of the owners of this phone and are currently bugged by a similar problem.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy J7 Pro with Messenger that keeps crashing


The following are the most effective solutions to app-related problems you may encounter with your Galaxy J7 Pro…

First Solution: Reboot your phone

There’s more to reboot than just turning your phone off and back on again. It also refreshes your phone’s memory, closes all apps and services running in the background as well as reloads all core services and functions. You need to do this procedure because there’s a possibility that the problem is due to a minor glitch in the system or the app itself. It’s easy and safe to do, not to mention very effective. So, hit that Power key and reboot your phone.

After the reboot, open Messenger to know if it still crashes. If it does, then try doing the Forced Reboot procedure. It ‘power-shocks’ your phone and it simulates battery disconnect. During this sequence, electricity stored in capacitors are drained so your phone’s memory will be reset without deleting any of your data. To do this, press and hold the Volume Down button and the Power key at the same time for 10 seconds or more. Your phone may reboot normally and after which, try to use Messenger. If the problem continues, then move on to the next solution.

Second Solution: Reset Messenger

By reset, I mean clearing its cache and data. It will bring the app back to its default settings and it’s cache and some data files will be replaced with new ones. These processes will be done in the background and automatically so you don’t have to worry about it. All you need to do is follow these steps to reset Messenger:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messenger.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

I know it’s a very simple procedure but it’s very effective in dealing with this specific problem. In fact, it might be the last thing you need to do about this issue. However, if by any chance the app still crashes after doing this, then move on to the next procedure.

Third Solution: Uninstall / reinstall Messenger

You do this instead of updating the app. When you update Messenger, you’re only replacing some files. It’s effective but not as effective as when you uninstall the app and reinstall it. By uninstalling, you will delete all the files created by the app itself as well as ones created by the system for the app. Aside from that, all its associations to some apps, services and features will also be removed. Here’s how you uninstall Messenger from  your Galaxy J7 Pro:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Messenger.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

After the reboot, it’s time you reinstall Messenger. This time, you can be sure that the app that runs on your phone is the latest version.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘messenger’ in the search box.
  4. Select Messenger then tap Install.
  5. To continue, review the required app permissions then tap Accept.

That’s it! You should be able to use the app now without being greeted by the error and/or any other issues. I hope that our solutions work for you, if you have other concerns with your phone, feel free to contact us or leave a comment below.

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