How to fix Facebook that keeps crashing on Samsung Galaxy A8 2019 (easy steps)

Facebook comes pre-installed on your Samsung Galaxy A8 2018 but just like any other apps, there are times when it encounters hiccups. Some of our readers have been complaining that the app has been crashing on their devices. An app crash can be characterized by a force close wherein the app, in this case Facebook, closes on its own upon opening. Another sign of an app crash, and this one is very obvious, is an error message which says “Unfortunately, Facebook has stopped.”

I’ve also encountered cases wherein an app freezes or lags from time to time before the crash. While this kind of problem is not really that complicated, it’s very annoying especially if you spend a few hours a day communicating with your friends and family. So, in this article, I will share with you the solutions that we’ve been using to address this problem. This isn’t the first we’ve encountered this issue so we already know a thing or two that could help you fix it. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy A8 2018 with Facebook that keeps crashing

App related issues regardless whether an app in question is pre-installed or third-party are pretty minor problems. But for those who haven’t encountered similar issues in the past may find it very difficult to comprehend and fix. Don’t worry, there’s always a fix for these kinds of problems and here they are…

First solution: Reboot your Galaxy A8 2018

You should restart your phone is the problem started or manifested for the first time. Apps may crash due to some minor glitches in the firmware. In other words, they might be just the result of the problem. A reboot is enough to fix minor issues in the firmware. So, hit that power key and reboot your Galaxy A8 2018.

If a normal reboot doesn’t take care of the problem, then try doing the Forced Restart; press and hold the volume down button and the power key at the same time for 10 seconds. Your phone may reboot normally and the problem may be fixed as it refreshes your device’s memory, close all apps and services running in the background and reloads all core functions.

If the problem persists after this, then move on to the next step.

Second solution: Reset Facebook

It means you have to clear the cache and data of Facebook to bring it back to its default settings as well as delete all files associated with it. It’s very effective and it may be the only thing you should do:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Facebook.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this, reboot your phone to refresh its memory and then when it becomes ready, open the app to know if it still crashes or shows the “Unfortunately, Facebook has stopped” error. If not, then you may log back in to your account but if the problem remains, there’s a couple more procedures you should do.

Third solution: Delete system caches

One of the reasons why apps crash is when there are caches that got corrupted for some reason. While caches are small files, when they get corrupted, they may cause very annoying performance issues. So, follow the steps below to delete all system files in your phone so that the system can create new ones.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Fourth solution: Perform Master Reset

Facebook, being a pre-installed app, is embedded in the firmware and since  the problem continues after wiping the cache partition, you are left without a choice except perform the master reset. This will bring the phone back to its factory default settings as well as delete all your personal files and data. So, make sure you make a backup of your important files so that you can retrieve them after the reset. Also, just before you reset the phone, make sure you remove your google account so that you won’t be locked out after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that our solution works for you. If you have other issues you want to share with us, contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.