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Why does Facebook keeps crashing on my Samsung Galaxy S8? Here’s how you fix it…

Facebook comes as one of the pre-installed app on your Samsung Galaxy S8 and many owners have been complaining about the app that started to keep on crashing. There are times when apps crash regardless whether they’re pre-installed or third-party. More often, these crashes are limited to apps that are mentioned in the error message but there are also cases wherein they are caused by a glitch in the system or due to services that also crash in the background. In other words, we won’t know for sure what the issue really is if we don’t try to troubleshoot your phone.

So, in this post, I will walk you through in troubleshooting your Galaxy S8 with its Facebook app that keeps crashing. More often, app crashes are characterized by error message and in this case, it would “Unfortunately, Facebook has stopped” or the app just closes without any kind of warning. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading below as this post may help you fix the problem.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S8 with “Facebook has stopped” error

Being one of the pre-installed app, Facebook cannot be removed from your phone. You can only disable, reset and update it. Now, before we proceed with our troubleshooting, let me first cite the possible causes why the app crashes:

  • some of its caches may have been corrupted
  • it might be just a temporary issue with the app or the firmware
  • an app associated with it may be the one causing the crash
  • some third-party apps or services may have crashed and caused FB to crash as well
  • your phone may have a serious firmware issue

There are other possibilities, of course, but the ones I mentioned are the most common and this troubleshooting guide will be based on those facts. With all that being said, here’s what I suggest you do about it:

Step 1: Reset the Facebook app

Whether the app closes on its own or you’re getting the error “Unfortunately, Facebook has stopped” you need to do this procedure as it’s specific to the app itself and may be very helpful in fixing the problem. At this point, we don’t know for sure if it’s just an app problem or an issue with the firmware so we’ll be doing a safe procedure first before moving on to the more complicated procedures.

To reset an app means to clear its cache and data and here’s how you do that on your Galaxy S8:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Swipe a few times to view the contents of ALL tab.
  4. Find and tap Facebook.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

Don’t worry, you won’t lose any of your files or data but you will have to log into your Facebook account once you’ve finished resetting the app.

Step 2: Force restart your Galaxy S8

After clearing the cache and data of the Facebook app and it still crashes, we have to look into the possibility that this is just a minor glitch in the system. For this, all you have to do is do the Forced Reboot procedure, which will refresh your phone’s memory. Assuming it’s just a minor glitch in the system, the app may no longer crash after this: press and hold the Volume Down and Power keys together for 10 seconds. Your phone will restart and after which, try to open the Facebook app.

Step 3: Try to update the Messenger

Facebook separated Messenger from its main app and as a result, if you view your messages, the Messenger will be opened. There were similar cases that we’ve encountered before wherein updating the messenger fixed the problem so that’s what we want you to do, after all, it’s easy and safe to do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Find and tap Messenger and then tap Update to update it.

If you have other apps that need to be updated, then try to update them all while you’re on this screen.

Step 4: Restart your Galaxy S8 in Safe Mode

After doing the steps above and the app still crashes, then let’s isolate the problem as some of the apps you installed might be causing it. This time, you just have to restart your phone in Safe mode and this is how you do that:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

You would still be able to open Facebook while in this mode as it’s a pre-installed app. If, however, it still crashes then it might be a firmware problem and you have to move on to the next step. But if the error doesn’t show up, then it means one or some of the apps you installed is causing the problem. Find that app and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 5: Delete all system caches for some might be corrupt

Assuming the app still crashes in Safe mode, the problem might be due to some system caches that are already obsolete or corrupt. Try deleting all of them so that they will be replaced with new and fresh ones. To do so, you just have to start your phone in Recovery Mode and then wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If Facebook still crashes after this, then you have no other choice but to do the next step.

Step 6: Backup your files and data and then reset your phone

When it comes to app crashes, a reset will certainly fix them but this procedure often comes at the end of troubleshooting due to the hassle in backing up your files, data, apps and other important things you’ve saved in your phone and restoring them later on. But at this point, there’s no other choice but to reset your phone so make sure to make a backup of your important files and data, then disable the anti-theft feature of your phone before you actually reset it.

How to disable the Factory Reset Protection on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to perform the Master Reset on Galaxy S8

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you fix the problem.

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