The #Samsung #Galaxy #S8 is the latest flagship phone of the South Korean giant that has several innovative features not found on their previous flagship devices. The phone is easily distinguishable by its large 5.8 inch Super AMOLED display with its fingerprint sensor located at the back. Although this device performs very well there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 randomly turns off issue and other related problems.
If you own a Samsung Galaxy S8 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S8 Randomly Turns Off
Problem: This has happened to me twice I have the Samsung S8, I plug the phone in before I go to bed for the night, and I have an alarm set to go off so I can wake up in the morning. But needless to say the alarm doesn’t go off because the phone has bricked itself. You take the phone off of power and the screen doesn’t come on and nothing happens just the green charge light stays on in the upper right corner. I have to use the power and volume down button to get the phone working again, has anyone had this issue?
Solution: What you will want to do in this case is to first check if the problem is caused by an app you downloaded. To do this just start the phone in Safe Mode then check if the issue occurs in this mode. If it doesn’t then it could be caused by an app you installed. Find out what app this is and uninstall it.
In case the issue occurs in Safe Mode then proceed with the following steps.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the issue still persists then you will need to have this checked at a service center as this could already be caused by a faulty internal component.
S8 Will Not Charge
Problem: Hello there, I have brought Samsung S8 few weeks ago. I have a frequent charging problem. My phone would not charge with charger and cable that was provided in the box every time I charge it; however, it charges with the small extension provided. It is hard to take it every time I go out. I think it is a faulty charger, can you guys replace it? FYI, I am not sure of Android Version. Thanks!
Solution: If the problem is caused by a faulty charging cord and since the phone is only a few weeks old then you can have this replaced since this is usually covered by the warranty.
S8 Qualcomm HS-USB QDloader 9008 Error
Problem: Hi I’m caught in a warranty trap being in the uk with an American purchased Samsung Galaxy S8 phone. UK won’t touch it and the USA will only UPS it from an American address. So I’m hoping you can assist. Have tried the soft resets without effect.When connected to my pc by the charging lead I get the QualcommHS USB QDLoader 9008 comment box. Phone is currently unresponsive although when it failed there was over 50% charge showing. Am stuck with an expensive paperweight at the moment. Hoping you can help.
Solution: It looks like the phone is hard bricked. The best way to fix this problem is to have the phone repaired at the authorized service center.
S8 Freezes Then Goes To Black Screen
Problem: Hello, during playing video from youtube my phone freezes and get to black screen impossible to start. It has happened just after I unplugged that from charger with 100% battery.I have tried long press (20 second) of power key, volume up, volume down, long press combination of power + volume up, power + volume down. The same while it have been 20 minutes on charger and also while I unplug that from charger. Do you know some another trick? Thank you
Solution: The best thing to do right now is to start the phone in recovery mode then do a factory reset. Take note that the reset will erase your phone data. If the issue still persists then you will need to have this checked at a service center.
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