The #Samsung #Galaxy #S8 is a flagship phone released last year that’s best known for its 5.8 inch Super AMOLED display with an 18.5:9 screen aspect ratio. This is the first flagship phone of the company that sports this new screen design and also introduces several new features such as the removal of the physical home button and the moving of the fingerprint sensor to the back of the device. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S8 black screen of death issue and other related problems.
S8 Black Screen of Death
Problem: My Samsung Galaxy S8, has the Black Screen of Death issue. It goes black after I use camera for a while, or when its heated when fast charging. I have tried the cache partition reset, safe mode, factory reset methods, but the issue is still there. This is a US device and I am using this in India. The service center here said its a software issue but are not ready to help since its an international device. Since it still has BSoD issue even after factory reset, can it still be a software issue or it should be a hardware issue? If I install the US software using Odin, and something breaks, can I still claim warranty in the US service center? Or shall I wait for the official Oreo update, if that may solve the issue? The device is under warranty until Aug 2018.
Solution: Since you have already performed a factory reset and the issue still occurs even when no new apps are installed in the phone then this might already be caused by some internal hardware component that is failing to work properly.
You can however try to wait for the Oreo update to arrive on your phone and update the device accordingly. Do not manually flash the update firmware file using Odin as this will usually void the warranty.
In case the issue persists and since the phone is still under warranty then I suggest that you have this checked at the official service center.
S8 Will Not Turn On After Charging
Problem: Phone was switched on and had been charging, then when went to use it again it would not power open when pushing power button. Also was on an app that same night it just switched itself off and started to power up again without a warning. I purchased this phone outright last April. Don’t know if it is an update problem coz since I checked for updates it has been playing up. Hope you can help me fix this issue. Thanks
Related Problem: i have a galaxy S8 just recently is died just shut off with a full battery i figured the battery was dead so i plugged in the phone and left it sit overnight and the next morning it wouldn’t turn on so i did a forced reset holding down the power and volume down button the status LED turned white and nothing happens the LED just stays white and the phone wont turn on and forced resets have no affect any advice would be great
Related Problem: Charged my phone in a car charger port after a few seconds the phone blanked out. The Samsung logo came on then the phone did not turn on, the phone is no longer charging nor rebooting. Can this issue be fixed even at a repair shop or will I need to get a new phone.
Solution: To turn on the phone you should first remove the microSD card of the phone ( if one is installed) then press and hold the power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then proceed with the steps listed below.
- Clean the charging port of the phone using a can of compressed air.
- Charge the phone for at least 20 minutes using a wall charger. If you don’t see any charging indicator then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port. If you have a wireless charger then you can try this as well.
- Check if the phone can turn on.
- Try accessing the recovery mode. If you can access this mode then the problem could be caused by a software glitch. I recommend doing a factory reset. Take note this reset will erase your phone data.
In case the above steps fails to fix the problem then you will have to bring the phone to a service center and have it checked.