The #Samsung #Galaxy #S7Edge is the counterpart to the S7 both of which were released in 2016. What makes the S7 Edge unique is that it uses a larger 5.5 inch Super AMOLED display that curves around both edges and has a larger 3600 mAh battery. Aside from this it shares similar hardware components with the S7. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S7 Edge constantly restarting issue & other related problems.
If you own a Samsung Galaxy S7 Edge or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S7 Edge Constantly Restarting
Problem: My Samsung s7 edge had been constantly restarting for the past days and then it turned off and never restart….and I tried to plug in the charger but to no avail it won’t work either .just completely dead and unresponsive not the battery cause I’m pretty sure I still have 90% bat.life….I followed all your procedure but nothing work…need your help
Solution: If you have a microSD card installed in your phone then you should remove it first before proceeding with the troubleshooting step.
The first thing you will want to do in this case is to perform a simulated battery pull. This is done by pressing and holding both power and volume down buttons for at least 10 seconds. Your phone should restart after this. If it doesn’t then perform the additional troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air.
- Once the port is clean charge the phone using its wall charger for at least 20 minutes.
- If the phone does not charge then try using a different charging cord and wall charger. You should also try charging the phone from a computer USB port.
- Turn on the phone.
If the phone remains unresponsive then you will have to bring this to a service center and have it checked as this could already be a hardware related problem.
S7 Edge Stuck In Boot Logo
Problem: After update today, Feb 7 2018, to some version of Nougat the boot only goes ‘Samsung Galaxy S7 EDGE’ then to ‘SAMSUNG ‘and stops. I went through your troubleshooting on your site. I could not get to Safe Mode. Entering Recovery mode the message ‘Continuing with Update’ (or similar) appeared then a yield sign with ! on it and Android robot on it’s side. The message at the bottom says ‘No Support SINGLE-SKU’ ‘Supported API: 3’ ‘#Manual MODE#’ ‘–Applying Multi-CSC’ then message that it’s successfully applied. I did wipe the cache and nothing changed re: startup. Back into recovery mode and same messages, same sign and robot on it’s side. Where do I go from here? I really don’t want to lose everything on the phone. Thanks.
Solution: It looks like the phone software has become corrupted after the update. There are some troubleshooting steps that you can do to fix this problem which we have listed below.
- Remove the microSD card of the phone if you have one installed.
- Try performing a simulated battery pull which is done by pressing and holding both power and volume down buttons for at least 10 seconds. Ideally your phone should restart after this.
- Connect the phone to its wall charger. Make sure that the charging symbol appears. Try starting the phone. If it doesn’t start then try accessing the recovery mode and from here you should wipe the cache partition of the phone and do a factory reset. Take note that this will erase your phone data.
In case the above steps fails then you should consider flashing the phone with its updated stock firmware file. You can get this file from the Sammobile website which is also where you can get the instructions on how to flash your phone.
If the problem persists then you will need to have this checked at a service center.
S7 Edge Keeps On Freezing At AT&T Logo
Problem: My Samsung galaxy s7 edge keeps freezing on the at&t logo when restarting and then it repeats the startup process and freezes again. I’ve tried hard reset and clearing the cache.
Solution: Does your phone have a microSD card installed? If it does then try removing this as this could be causing the problem.
If the issue persists and since you have already performed a factory reset which doesn’t fix the problem then this is most likely caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.
S7 Edge Not Registered To Network
Problem: My s7 edge phone doesnt show a signal bar instead it shows a circle with a line like the stop sign! It reads my sim card number and carrier but it keeps saying not registered to network.
Solution: If you have another phone that you can insert your SIM card into then do so. Try checking if the same issue occurs on this other phone. If it does then this could be a provisioning related issue in which case you will have to contact your service provider. In case the issue does not occur when the SIm is placed in another phone then the issue is caused by your phone.
To fix this perform the troubleshooting steps listed below.
- Make sure your phone is running on the latest software version.
- Go to Settings of your phone, then Wireless & Networks > Mobile Networks > Network Operators > Select your own network.
- Backup your phone data then do a factory reset.
If the above steps fails to work then you should bring your phone to a service center and have it checked.
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