The #Samsung #Galaxy #S6 is the first flagship phone in the S series that changes the way the company designs their premium device. While the S5 relied mostly on plastic parts and had a removable back cover the S6 now uses an aluminum frame sandwiched between two glasses. This makes the phone not only look good but also feel good. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 stops responding to touch issue and other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Screen Stops Responding To Touch
Problem: Hello, so basically here is my problem. I will try to be as detailed as possible. So around June 2017 I decided to buy a S6 in Indonesia. I decided to buy a second hand phone (which I have learnt is never a good idea), that seemed to be in perfect condition. I got everything that usually comes with a S6 including a charger. I still don’t know if the charger is real or not but my friends tell me that the adapter looks real, but the wire seems kind of flimsy. So I continued to use the phone in Indonesia normally for about a month when I moved in India. Here I used the same charger and continued using it with no issue until around August. I noticed that my screen would occasionally stop responding to touch for like 10 seconds, however all the other buttons worked.. I initially thought it was due to my case causing it to overheat, so I removed the case and the problem seemed to stop. Then it occured again and again, with it not working for longer and longer periods. Then I started switching chargers with my brothers Motorola G4 (which had a original fast charger). I would occasionally use his charger and occasionally use mine, and after a week the problem stopped completely. Then I travelled back to Indonesia in December and I only used my first Samsung charger and within a matter of just 2 days the touchscreen problem started again, and this time it was much worse. It completely stopped working for a whole month. As usual, everything else works. The speakers, flashlight, home/back/volume buttons all worked. I took it to the samsung service centre and they said it was a problem with the screen and they would need to replace it for an absurdly high price. I decided to just leave it for a while. However i noticed something really weird. The touch screen would respond a slight bit whenever I was in electronic repair shops. Whenever I was near these places, it would start working, and when I left it went back to not responding at all. I came back to India in January with it still not working. I decided to go to a Samsung service centre here and suddenly out of nowhere when I placed the phone on the table at the service centre it immediately started working! It was so odd. Then I calibrate my touch screen using third party and continued using it for a few weeks and charged only using my brothers charger and it worked fine. Then I tried using my first charger once again, and within two days, the problem returned. It has not been responding to touch for the past week and I have no idea what to do because I am certain it isn’t a software issue, and I am certain that it will work sooner or later because this whole thing has happened before so i don’t want to change my screen and digitizer. Any ideas on what to do?
Solution: The best thing that you can do right now is to first check if the problem is caused by a software glitch. To do this you need to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try checking first if the issue still occurs. If it does then the problem might be caused by a faulty digitizer in which case you will need to have the whole display assembly replaced. I recommend that you have this checked at a service center.
S6 Screen Is Black After Drop
Problem: My phone was sitting on a counter and it fell. It first turned red, then blue, now black. I know it is on but I can’t see anything. I have tons of pictures on my phone that I really want to keep, but when I plug it into a cable in my computer, it says there is NOTHING on the phone, how can I resolve this??
Solution: It’s very likely the drop might have damaged the display or some other internal component in the phone. You should try restarting the phone by pressing and holding both power and volume down buttons for at least 10 seconds. If the issue persists after this then you need to have this checked at a service center.
S6 Black Screen With No Lights
Problem: Have done all of the suggested troubleshooting steps but no fix. I have the Galaxy s6 which has an internal battery that can be taken out for testing.MY PROBLEM: Black screen with NO lights at all. I know that it is charged b/c I charged it overnight in a POWER CASE (name brand of a charger for the phone that allows you take the phone with you all day and can be recharged in the case…not a wall charger). The phone charger shows 4 blue lights that the power case is charged. Maybe it isn’t charging the phone?? I just tried to charge my phone with a regular wall charger but nothing happens…it doesn’t even give a percentage of charging, which it usually does. All is pure black so I can’t tell id the power button is on or off or whether the side buttons for volume, notifications, etc are on or off.
Solution: The best thing you can do right now is to charge the phone for at least 20 minutes then if the phone responds try turning it on. If the issue persists then this is most likely caused by a hardware component that is failing to work. You need to have this checked at a service center.
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